{"product_id":"arn-anmalan-konsumenttvist-word-pdf-excel","title":"ARN Complaint – Consumer Dispute, Claims, Evidence \u0026 Excel | Word\/PDF","description":"\u003csection class=\"mb-product-description\" lang=\"sv\" style=\"color:#173b56;line-height:1.7\"\u003e\n\u003cp\u003e\u003cstrong\u003eARN application for consumer disputes – Word, PDF and Excel.\u003c\/strong\u003e A voluntary document package to prepare an application to the Swedish Consumer Complaints Board (ARN). Compile the purchase, initial complaint, company response, specific claims, amounts and evidence, and then track the case's administrative status in Excel. The documents are tailored to Swedish consumer disputes regarding goods and services.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant before purchase:\u003c\/strong\u003e This is \u003cstrong\u003enot an official ARN form\u003c\/strong\u003e and does not replace the authority's e-service. ARN charges a separate and normally non-refundable \u003cstrong\u003eapplication fee of SEK 150\u003c\/strong\u003e per case, which \u003cstrong\u003eis not included in Mallbutikens price of SEK 79\u003c\/strong\u003e. ARN's instructions and current review conditions should always be checked. \u003ca href=\"https:\/\/www.arn.se\/om-arn\/anmalan\/avgift\/\"\u003eSee ARN's own information about the fee.\u003c\/a\u003e\u003c\/p\u003e\n\n\u003cdiv style=\"background:#edf5fb;border:2px solid #8baac6;border-radius:12px;padding:18px 20px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 9px\"\u003e01. Package contents\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003e\u003cstrong\u003e7 editable Word files (DOCX), 7 corresponding searchable PDFs and 1 Excel file (XLSX) = 15 customer files.\u003c\/strong\u003e Five Swedish working documents, one Swedish guide and one English User Guide, all seven in Word and PDF, plus Excel with nine tabs. The PDFs are searchable and print-friendly but are not interactive forms. Delivery of the ZIP file takes place after manual publication through Shopify Digital Products.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"background:#f8fbfe;border:2px solid #8baac6;border-radius:12px;padding:18px 20px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 9px\"\u003e02. What the files contain\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003ePreparation materials for ARN's official application, complaint history, list of evidence, summary of claims, submission and follow-up control, and two guides. Excel contains registers for cases, complaints, claims, evidence, companies, submissions, and controls. It is an administrative working tool, not a legal assessment engine.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWhen is the ARN package suitable?\u003c\/h2\u003e\n\n\u003cp\u003eWhen you as a private consumer have a purchase or service dispute with a company and have already made a complaint, but the company has rejected your claim or has not responded within a reasonable time. ARN does not review all disputes. Check the area of dispute, the company's connection to Sweden, current value limits, and exceptions before submitting your official application. \u003ca href=\"https:\/\/www.arn.se\/konsument\/innan-du-anmaler\/Kontrollera-att-ARN-kan-prova-din-tvist\/\"\u003eARN's eligibility checklist\u003c\/a\u003e takes precedence.\u003c\/p\u003e\n\n\u003ch2\u003eFile by file\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"border-collapse:collapse;width:100%\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#173b60;color:#fff\"\u003e\n\n\u003cth style=\"padding:8px;text-align:left\"\u003eDocument\u003c\/th\u003e\n\n\u003cth style=\"padding:8px;text-align:left\"\u003eFunction\u003c\/th\u003e\n\n\u003cth style=\"padding:8px;text-align:left\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth style=\"padding:8px;text-align:left\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eARN – preparation materials\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eCollects parties, purchase, claim, initial complaint, and company decision\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eWord\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eComplaint history\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eDocuments previous contact with the trader\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eWord\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eEvidence and attachment list\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eLists each attachment and what evidence it supports\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eWord\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eClaim and amount summary\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSpecifies main claim, amount, and any fee claim\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eWord\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSubmission and follow-up control\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSeparate status for sent, received, and actually decided\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eWord\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSwedish user guide\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eRules, usage steps, exceptions, and sources\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eWord\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eEnglish User Guide\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eEnglish guidance for Swedish documents under Swedish law\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eWord\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eExcel – case register\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eNine tabs with nine formula-driven administrative summaries\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #dce5ed\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eExcel – nine tabs and nine administrative metrics\u003c\/h2\u003e\n\n\u003cp\u003eOverview, Cases, Complaints, Claims, Evidence, Companies, Submission, Controls, and Read Me. Nine formulas summarize registered entries, sent and received applications, and specified fee and control statuses. \u003cstrong\u003eSent is not received, received is not ARN-reviewed, and recommendation is not payment.\u003c\/strong\u003e No legal deadlines, eligibility assessments, or value limits are calculated automatically. No macros or external logins are required to use the register.\u003c\/p\u003e\n\n\u003ch2\u003eHow to prepare the application\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eCheck that it concerns the purchase of goods or services for private use from a company.\u003c\/li\u003e\n\n\u003cli\u003eCollect purchase documents, evidence of the initial complaint, and the company's response, or documented lack of response.\u003c\/li\u003e\n\n\u003cli\u003eFormulate exactly what you want the company to do and what amounts your claim concerns.\u003c\/li\u003e\n\n\u003cli\u003eList attachments and state what each one shows. ARN normally does not collect evidence for the parties.\u003c\/li\u003e\n\n\u003cli\u003eCheck that the claim reaches the current value limit of the area and that the time condition is met.\u003c\/li\u003e\n\n\u003cli\u003eMake the application itself via \u003ca href=\"https:\/\/www.arn.se\/konsument\/\"\u003eARN's official service\u003c\/a\u003e, pay ARN's SEK 150 fee, and note actual receipt.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eLegal prerequisites\u003c\/h2\u003e\n\n\u003cp\u003eAccording to \u003ca href=\"https:\/\/www.arn.se\/konsument\/innan-du-anmaler\/Kontrollera-att-ARN-kan-prova-din-tvist\/\"\u003eARN's current conditions\u003c\/a\u003e, the application should generally reach ARN within one year from the initial complaint to the company. Banking and insurance cases may be subject to special provisions. The amount limit varies by area of dispute, and ARN's application fee may not be included in the claim to meet the limit. \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/forordning-2015739-med-instruktion-for-allmanna_sfs-2015-739\/\"\u003eRegulation (2015:739), Section 20 a\u003c\/a\u003e specifies a non-refundable application fee of SEK 150. ARN's decisions are recommendations, not enforceable judgments.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\n\u003ch3\u003eDoes it cost to apply to ARN?\u003c\/h3\u003e\n\n\u003cp\u003eYes. ARN charges SEK 150 per application, and the fee is normally not refunded. Mallbutikens document package costs SEK 79 separately and is voluntary.\u003c\/p\u003e\n\n\u003ch3\u003eDo I have to complain to the company first?\u003c\/h3\u003e\n\n\u003cp\u003eYes, as a general rule. The company must have said no or have been given a reasonable time without responding. State the date of the initial complaint.\u003c\/p\u003e\n\n\u003ch3\u003eCan I apply for any dispute?\u003c\/h3\u003e\n\n\u003cp\u003eNo. ARN has review areas, exceptions, and varying value limits. Check your area on ARN's website before paying the application fee.\u003c\/p\u003e\n\n\u003ch3\u003eHow long can I wait with the application?\u003c\/h3\u003e\n\n\u003cp\u003eThe general rule is that ARN must have received the application within one year from the initial complaint to the company. Special rules may exist, especially in banking and insurance. Excel does not calculate a legally binding final day.\u003c\/p\u003e\n\n\u003ch3\u003eWill ARN's decision be binding?\u003c\/h3\u003e\n\n\u003cp\u003eNo. ARN issues recommendations on how the dispute should be resolved. If the company does not follow the recommendation, other legal remedies may need to be considered.\u003c\/p\u003e\n\n\u003ch3\u003eCan others read my application?\u003c\/h3\u003e\n\n\u003cp\u003eIncoming documents may generally become public documents, subject to a confidentiality review. The opposing party may read what is submitted. Avoid unnecessary sensitive personal data.\u003c\/p\u003e\n\n\u003ch3\u003eWhat does English User Guide mean?\u003c\/h3\u003e\n\n\u003cp\u003eThe English guide explains how the Swedish templates are used. The main documents are in Swedish and concern Swedish law.\u003c\/p\u003e\n\n\u003ch2\u003eRelated: complaint before ARN\u003c\/h2\u003e\n\n\u003cp\u003eDo you first need to send a claim to the company? See \u003ca href=\"\/en\/products\/reklamationsbrev-vara-tjanst-konsument-2027\"\u003eComplaint letter for goods or services\u003c\/a\u003e. It is a separate document for an earlier step in the dispute.\u003c\/p\u003e\n\n\u003ch2\u003eSources and version\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.arn.se\/konsument\/\"\u003eSwedish Consumer Complaints Board – consumer information\u003c\/a\u003e, \u003ca href=\"https:\/\/www.arn.se\/konsument\/innan-du-anmaler\/Kontrollera-att-ARN-kan-prova-din-tvist\/\"\u003eARN's review prerequisites\u003c\/a\u003e, \u003ca href=\"https:\/\/www.arn.se\/om-arn\/anmalan\/avgift\/\"\u003eARN's fee\u003c\/a\u003e, \u003ca href=\"https:\/\/www.arn.se\/fragor-och-svar\/\"\u003eARN's questions and answers\u003c\/a\u003e, and \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/forordning-2015739-med-instruktion-for-allmanna_sfs-2015-739\/\"\u003eRegulation (2015:739)\u003c\/a\u003e. Product version v1.0. AI-assisted legal source check performed November 1, 2026. No external legal review or authority approval has been performed.\u003c\/p\u003e\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56437963620694,"sku":"ARN-KONS-TVIST-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/arn-anmalan-konsumenttvist-huvudbild-1600.png?v=1793557306","url":"https:\/\/mallbutiken.se\/en\/products\/arn-anmalan-konsumenttvist-word-pdf-excel","provider":"Mallbutiken","version":"1.0","type":"link"}