{"product_id":"dpp-tjansteleverantor-sla-backup-exit","title":"DPP service provider 2026\/2027 – SLA, backup and exit | Word\/PDF\/Excel","description":"\u003cdiv class=\"mb-product-copy\"\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow do you ensure access to a digital product passport when an external service provider stores or manages DPP data?\u003c\/strong\u003e This focused document package helps Swedish manufacturers, importers, and responsible product data\/procurement functions negotiate a DPP service provider agreement, establish measurable SLAs, control backups, and document exit procedures if a party ceases operations.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick facts:\u003c\/strong\u003e 15 files – seven editable DOCX files, seven corresponding searchable PDFs, and one XLSX register with nine tabs. Five Swedish working templates, a Swedish guide, and an English user guide explaining the Swedish working templates. Price: SEK 79. Digital ZIP file intended for download when the product's delivery function is activated later.\u003c\/p\u003e\n\n\u003cdiv style=\"border:2px solid #8DB4CF;border-radius:8px;padding:17px 19px;margin:18px 0;background:#F1F7FB\"\u003e\n\n\u003ch2\u003ePackage contents\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e01 Contract Annex – DPP Service Provider\u003c\/strong\u003e, \u003cstrong\u003e02 SLA – Availability, Backup, and Recovery\u003c\/strong\u003e, \u003cstrong\u003e03 Access Rights, Data Processing, and Roles\u003c\/strong\u003e, \u003cstrong\u003e04 Exit, Continuity, and Insolvency\u003c\/strong\u003e, \u003cstrong\u003e05 Supplier Audit and Test Protocols\u003c\/strong\u003e, \u003cstrong\u003e06 Swedish User Guide\u003c\/strong\u003e, and \u003cstrong\u003e07 English User Guide\u003c\/strong\u003e in both Word and PDF. \u003cstrong\u003e08 Excel register with nine tabs.\u003c\/strong\u003e Total: 7 Word + 7 PDF + 1 Excel.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:2px solid #8DB4CF;border-radius:8px;padding:17px 19px;margin:18px 0;background:#F1F7FB\"\u003e\n\n\u003ch2\u003eWhat the files contain\u003c\/h2\u003e\n\n\u003cp\u003eParties and responsibilities, DPP product group and applicable legislation, data roles, access matrix, negotiable service targets, backup frequency, RTO\/RPO, test evidence, continuity in the event of insolvency, open export formats, handover, non-conformance and incident registers, and decision logs. The core documents have clear fillable fields and source citations.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWhen is the package suitable?\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample:\u003c\/strong\u003e A company hires a third-party provider to back up or make digital product passports available. The company wants to be able to show which passports are included, who can change which data, that passports can be read even after a change of provider, and that recovery has actually been tested.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNot suitable on its own:\u003c\/strong\u003e as a complete product group-specific DPP data model, register integration, technical hosting, ready-made EU declaration, accredited DPP certificate, or replacement for a separate GDPR personal data processor annex when required.\u003c\/p\u003e\n\n\u003ch2\u003eEach document and format\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable\u003e\n\n\u003cthead\u003e\u003ctr\u003e\n\n\u003cth scope=\"col\"\u003eDocument\u003c\/th\u003e\n\n\u003cth scope=\"col\"\u003ePractical function\u003c\/th\u003e\n\n\u003cth scope=\"col\"\u003eLanguage and editing\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e01 DPP contract annex\u003c\/td\u003e\n\n\u003ctd\u003eDefines parties, DPP service, data responsibility, export rights, subcontractors, and signing.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish – Editable DOCX + searchable PDF for printing\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e02 SLA and backup\u003c\/td\u003e\n\n\u003ctd\u003eAgreed targets for uptime, incident alerts, RTO\/RPO, backup evidence, and recovery testing.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish – DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e03 Data and access rights\u003c\/td\u003e\n\n\u003ctd\u003eDistributes permissions among actors and assesses whether GDPR\/Article 28 is relevant.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish – DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e04 Exit and insolvency\u003c\/td\u003e\n\n\u003ctd\u003eIdentifies triggers for change of provider, export, takeover, testing, and residual access.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish – DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e05 Supplier audit\u003c\/td\u003e\n\n\u003ctd\u003eBasis for onboarding, control testing, security audit, logging, and remedial decisions.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish – DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e06 Swedish user guide\u003c\/td\u003e\n\n\u003ctd\u003eWorkflow, source matrix, and six application and error test scenarios.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish – DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e07 English User Guide\u003c\/td\u003e\n\n\u003ctd\u003eExplains how the five Swedish working documents are used; not a translated English service provider agreement.\u003c\/td\u003e\n\n\u003ctd\u003eEnglish – DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e08 DPP Provider SLA register\u003c\/td\u003e\n\n\u003ctd\u003eChecklist for services, product passports, SLA, backups, access, incidents, and actions.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish – Editable XLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eExcel with nine tabs\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eOverview, Services, Passport Register, SLA Checks, Backups, Access, Incidents, Actions, and Read Me.\u003c\/strong\u003e The workbook contains status selections and calculation formulas for the number of registered services, active passport entries, failed SLA and backup tests, open access issues, incidents, actions, and incomplete exit plans. The calculations have been tested with synthetic sample data, and the test entries have been removed from the customer file.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e Zero failed tests can also mean that nothing has been tested. Excel does not determine legal compliance and is not an automated DPP check.\u003c\/p\u003e\n\n\u003ch2\u003eWorkflow from agreement to verification\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eIdentify the relevant product group, actor, and sector-specific\/delegated DPP rules.\u003c\/li\u003e\n\n\u003cli\u003eDetermine whether the provider should store a backup, operate the main service, manage updates, or act in the DPP register.\u003c\/li\u003e\n\n\u003cli\u003eFill in the contract annex and permission\/data matrices with actual parties and responsibilities.\u003c\/li\u003e\n\n\u003cli\u003eNegotiate measurable service targets; supplement with risk-based backup, monitoring, and incident escalation.\u003c\/li\u003e\n\n\u003cli\u003eVerify access to passport data and rights for affected actors, including during decommissioning or bankruptcy.\u003c\/li\u003e\n\n\u003cli\u003eTest export, independent recovery, version chain, and handover.\u003c\/li\u003e\n\n\u003cli\u003eRecord remaining non-conformities, decide on actions, and sign the actual agreements.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eLegal basis: what does EU law require?\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2024\/1781\/oj\/swe\"\u003eRegulation (EU) 2024\/1781 (ESPR)\u003c\/a\u003e defines a DPP service provider in Article 2.32. According to Article 10.4, economic operators must, where relevant when products are placed on the market, make a backup of the product passport available through a service provider. Article 11 covers, among other things, interoperability, access rights, data integrity, security, and ensuring that the passport remains available during the period resulting from applicable legislation, even in the event of insolvency or cessation of operations.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe rules do not apply generally with the same content and dates to all products.\u003c\/strong\u003e Article 9 refers to product group-specific delegated acts, which establish, among other things, data content, permission levels, and the availability period. Separate DPP rules apply to certain products, such as batteries. New specific rules for DPP service providers may be added; always check the legal status before use.\u003c\/p\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/eli\/reg_impl\/2026\/1778\/oj\/swe\"\u003eImplementing Regulation (EU) 2026\/1778\u003c\/a\u003e governs the EU's \u003cem\u003eDPP register\u003c\/em\u003e, including actor control, registration, and register data. The register is \u003cstrong\u003enot the same\u003c\/strong\u003e as the complete external storage of product passports. A register ID does not prove that the passport content can actually be recovered.\u003c\/p\u003e\n\n\u003cp\u003eESPR Article 11 also contains a limitation on how a DPP service provider may sell, reuse, or process DPP data beyond the service, unless a specific agreement has been concluded. Personal data processing is assessed separately under \u003ca href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2016\/679\/oj\/swe\"\u003eGDPR\u003c\/a\u003e. A separate personal data processor agreement under Article 28 is only relevant when the roles and processing actually involve a processor relationship.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSLA values such as availability in percent, RTO, RPO, and test frequency are agreed fields and not purported general EU minimum levels.\u003c\/strong\u003e The product group and the actual risks of the contracting parties determine what must be filled in.\u003c\/p\u003e\n\n\u003ch2\u003eDifference from related Mallbutiken products\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"\/en\/products\/espr-digital-product-passport-readiness-2026-2027-svenska-english-dpp-data-registry-compliance-word-pdf-excel\"\u003eESPR \u0026amp; Digital Product Passport Readiness\u003c\/a\u003e refers to broader readiness. \u003ca href=\"\/en\/products\/dpp-produktdata-andringskontroll-releasebeslut\"\u003eDPP change control\u003c\/a\u003e refers to the traceable change of the product data itself. \u003cstrong\u003eThis package refers to the contractual relationship with the service provider and the operational SLA, backup, exit, and evidence of control.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\n\u003ch3\u003eIs the agreement mandatory for all products already in 2026?\u003c\/h3\u003e\n\n\u003cp\u003eNo. First, you must determine whether and when DPP requirements apply to the relevant product group and what service is needed.\u003c\/p\u003e\n\n\u003ch3\u003eIs there a fixed EU level of 99.9 percent uptime?\u003c\/h3\u003e\n\n\u003cp\u003eNot as a general level in these basic provisions. The parties should choose and agree on suitable service targets based on actual legislation, product requirements, and risk.\u003c\/p\u003e\n\n\u003ch3\u003eIs registration in the EU DPP register the same as an approved backup?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The register and the actual DPP data storage must be kept separate and tested separately.\u003c\/p\u003e\n\n\u003ch3\u003eDoes GDPR automatically apply to every DPP provider?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Assess whether personal data exists, who is responsible, and whether the provider is a personal data processor.\u003c\/p\u003e\n\n\u003ch3\u003eCan the Excel register determine if our provider meets the requirements of the law?\u003c\/h3\u003e\n\n\u003cp\u003eNo. It only compiles the statuses that you yourselves have registered; legal and technical assessment is required.\u003c\/p\u003e\n\n\u003ch3\u003eAre the PDF files interactively fillable?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The PDF files are searchable and printable references; edit the DOCX and XLSX.\u003c\/p\u003e\n\n\u003ch3\u003eAre English contract templates included?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Five working templates and Excel are in Swedish. The accompanying English guide explains their use.\u003c\/p\u003e\n\n\u003ch2\u003eVersion, sources, and transparency\u003c\/h2\u003e\n\n\u003cp\u003eVersion \u003cstrong\u003e1.0\u003c\/strong\u003e, source review November 12, 2026. Primary sources: \u003ca href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2024\/1781\/oj\/swe\"\u003eESPR\u003c\/a\u003e, \u003ca href=\"https:\/\/eur-lex.europa.eu\/eli\/reg_impl\/2026\/1778\/oj\/swe\"\u003eDPP register 2026\/1778\u003c\/a\u003e, \u003ca href=\"https:\/\/single-market-economy.ec.europa.eu\/single-market\/digital-product-passport_en\"\u003eEuropean Commission DPP overview\u003c\/a\u003e, and GDPR.\u003c\/p\u003e\n\n\u003cp\u003e\u003csmall\u003eThe materials are AI-assisted in design and source-checked. They are not externally legally reviewed, approved by authorities, or certified. Actual legal applicability, regulatory versions, contracting party responsibilities, and technical systems need to be verified by competent responsible parties before agreements are concluded. The product draft is not sold or distributed automatically before publication and a separate download link.\u003c\/small\u003e\u003c\/p\u003e\n\n\n\u003c\/div\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56592892920150,"sku":"DPP-PROVIDER-SLA-2026-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_DPP_provider_SLA_huvudbild_1600.png?v=1794474997","url":"https:\/\/mallbutiken.se\/en\/products\/dpp-tjansteleverantor-sla-backup-exit","provider":"Mallbutiken","version":"1.0","type":"link"}