{"product_id":"forsvunnet-brev-efterforskning-reklamation-arenderegister","title":"Missing letter – investigation, complaint and case log | Word\/PDF\/Excel","description":"\u003cdiv lang=\"sv\" class=\"mb-product-description\" style=\"font-family:inherit;line-height:1.65;color:#173b56\"\u003e\n\n\u003cp\u003e\u003cstrong\u003eHas a letter gone missing or not arrived?\u003c\/strong\u003e This downloadable document package helps you, as the sender or recipient, gather facts, contact the postal operator, document a complaint, and follow up on any investigation or claim. For Swedish individuals and businesses handling \u003cstrong\u003eletters\u003c\/strong\u003e, not standard parcel claims.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImmediate answer:\u003c\/strong\u003e First contact the postal operator that handled the letter. State the dispatch date, address, and any tracking ID. If the letter lacks tracking, the operator may have limited options for investigating it. Financial compensation does not arise automatically when a letter goes missing.\u003c\/p\u003e\n\n\u003cdiv style=\"border:2px solid #a6c5d8;border-left:6px solid #246a96;background:#edf5fa;border-radius:8px;padding:15px 18px;margin:17px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.16em;margin:0 0 8px\"\u003e01 · Package contents\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eFive different Swedish working letters, a Swedish user guide, and an English User Guide. Each document is available as an editable Word (.docx) and a searchable, printable PDF (.pdf). In addition, there is a separate Excel register (.xlsx) with nine tabs. \u003cstrong\u003e15 customer files in total: 7 DOCX + 7 PDF + 1 XLSX.\u003c\/strong\u003e The images show actual document excerpts, not completed official forms.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:2px solid #a6c5d8;border-left:6px solid #246a96;background:#edf5fa;border-radius:8px;padding:15px 18px;margin:17px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.16em;margin:0 0 8px\"\u003e02 · What the files contain\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eRequest for investigation, claim for a trackable letter, delivery complaint, request for review, and preparation for PTS's e-service. The guides explain document selection and legal limitations. Excel separates verified events, submitted complaints, evidence, actual costs, claimed amounts, and decided or paid compensation.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWhich letter should I use?\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 1:\u003c\/strong\u003e You have sent a regular letter that never arrived. Start with document 01 to ask about the operator's actual search options, without an automatic compensation claim.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 2:\u003c\/strong\u003e You have a receipt and letter ID from a purchased trackable or registered service. Choose document 02 and check exactly the terms that applied to the service.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 3:\u003c\/strong\u003e You can show a pattern of incorrect or missing delivery. Use document 03 for documented observations. If you have already received an incomplete rejection decision, use document 04.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 4:\u003c\/strong\u003e After contacting the operator, you have reason to believe that an unorderable domestic letter may be with PTS. Document 05 helps you prepare the information, but \u003cstrong\u003edoes not replace PTS's e-service\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch2\u003eFiles and formats – complete list\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto;max-width:100%\"\u003e\u003ctable style=\"border-collapse:collapse;width:100%;min-width:700px\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#e6f0f6\"\u003e\n\n\u003cth style=\"text-align:left;padding:9px\"\u003eDocument\u003c\/th\u003e\n\n\u003cth style=\"text-align:left;padding:9px\"\u003eUse\u003c\/th\u003e\n\n\u003cth style=\"text-align:left;padding:9px\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth style=\"text-align:left;padding:9px\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003e\u003cstrong\u003e01 – Request for investigation\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eA factual inquiry to the postal operator when a letter has not reached the recipient.\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003e\u003cstrong\u003e02 – Claim for a trackable or registered letter\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eFor a claim with terms of service, receipt, shipment ID, and possibly a specified claim.\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003e\u003cstrong\u003e03 – Complaint about mail delivery\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eDescribe repeated, documented delivery deviations.\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003e\u003cstrong\u003e04 – Request for review\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eFollow up on an earlier decision from the postal operator, when an internal review path exists.\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003e\u003cstrong\u003e05 – Supporting documents for PTS application\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003ePrepare information for PTS's official e-service for missing unorderable letters.\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003e\u003cstrong\u003e06 – User guide\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eWork order, contractual limits, document selection, sources, and Excel instructions.\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003e\u003cstrong\u003e07 – English User Guide\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eInstructions in English for the Swedish working letters; not translated letters.\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #d4e3ec;padding:10px\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px\"\u003e08 – Case register for missing letter\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px\"\u003eNine tabs for shipments, events, complaints, evidence, costs, and contact log\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eExcel: nine tabs and verifiable calculations\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSTART, Shipments, Events, Complaints, Evidence, Costs, Contacts, Overview, and READ ME.\u003c\/strong\u003e Fill in a case ID per shipment and register only information you can verify. The tool can calculate calendar time between an \u003cem\u003eagreed\u003c\/em\u003e date and verified receipt, or between the complaint date and the actual response. This arithmetic is \u003cstrong\u003enot a statutory delivery deadline\u003c\/strong\u003e. Sums of costs and payments show only registered amounts.\u003c\/p\u003e\n\n\u003cp\u003eExample: If an agreed date is November 3 and verified receipt is November 7, Excel shows four calendar days. For a submitted claim of 170 SEK and an actual decided amount of 110 SEK, the difference of 60 SEK is shown. It is \u003cstrong\u003enot a calculation of the right to compensation\u003c\/strong\u003e. The customer file contains no pre-filled personal information, sample cases, or macros.\u003c\/p\u003e\n\n\u003ch2\u003eHow to use the documents\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eCheck that the letter was sent, the address was correct, and which operator and service were used.\u003c\/li\u003e\n\n\u003cli\u003eSave the submission receipt and tracking information if available. Regular letters are often untrackable.\u003c\/li\u003e\n\n\u003cli\u003eChoose the correct document and replace all information in brackets. The first page of the working letters contains instructions; only send the completed letter text if appropriate.\u003c\/li\u003e\n\n\u003cli\u003eContact the postal operator through its designated channel. Note the case number and received confirmation.\u003c\/li\u003e\n\n\u003cli\u003eRegister verified answers and supporting documents in Excel. Request an internal review only if such a channel exists.\u003c\/li\u003e\n\n\u003cli\u003eIf an unorderable letter may have ended up with PTS, follow \u003ca href=\"https:\/\/pts.se\/post\/saknade-brev\/\"\u003ePTS's special instructions\u003c\/a\u003e and submit any report in the correct e-service.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eLegal and limitations – Swedish postal law\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/postlag-20101045_sfs-2010-1045\/\"\u003eThe Postal Act (2010:1045)\u003c\/a\u003e regulates, among other things, reliability (Chapter 2, Section 6), compensation for lost, damaged, or delayed letters (Chapter 2, Section 7), handling of unorderable letters (Chapter 2, Sections 9–13), and complaint procedures (Chapter 4, Section 10). According to \u003cstrong\u003eChapter 2, Section 7\u003c\/strong\u003e, letter loss, damage, or delay gives the right to compensation from the postal delivery company \u003cstrong\u003eonly if it has been agreed between the company and the sender\u003c\/strong\u003e. A letter without tracking or compensation terms does not automatically have insurance coverage.\u003c\/p\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/pts.se\/post\/saknade-brev\/\"\u003ePTS\u003c\/a\u003e handles certain unorderable letters when the operator cannot return them. PTS's unit does not accept packages or loose items that fell out of letters, and does not guarantee that any letter will be found. \u003ca href=\"https:\/\/www.konsumentverket.se\/konsumentratt\/brev-och-paket\/\"\u003eThe Swedish Consumer Agency\u003c\/a\u003e distinguishes between private letters, parcel shipping, and goods purchased from businesses: when it concerns an item purchased from a business, the customer's claim may need to be directed to the seller instead.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eNot included:\u003c\/strong\u003e parcel claims to the carrier, claims for goods purchases against the seller, court action, guaranteed compensation, automatic PTS application, or promises of a certain processing time. The documents are not official forms. Use the forms and response channels required by the respective operator.\u003c\/p\u003e\n\n\u003ch2\u003eRelated products and correct difference\u003c\/h2\u003e\n\n\u003cp\u003eIf the case instead concerns packages, goods, or damaged transport, \u003ca href=\"https:\/\/mallbutiken.se\/products\/transportskadeanmalan-fraktreklamation-2026-2027-excel-word-pdf\"\u003eTransport damage report \u0026amp; shipping claim\u003c\/a\u003e may be relevant. If you want to organize the labeling and operation of physical mailboxes, \u003ca href=\"https:\/\/mallbutiken.se\/products\/fastighetsboxar-postfack-markningsregister-excel\"\u003eProperty boxes \u0026amp; mailboxes\u003c\/a\u003e is another type of register, not a complaint letter.\u003c\/p\u003e\n\n\u003ch2\u003eCommon questions about missing letters\u003c\/h2\u003e\n\n\u003ch3\u003eWhat do I do when a regular letter has not arrived?\u003c\/h3\u003e\n\n\u003cp\u003eContact the operator first with any possible facts about the dispatch and address. A regular letter often lacks a tracking ID, and the operator's options to search may therefore be limited.\u003c\/p\u003e\n\n\u003ch3\u003eDo I always have the right to money if PostNord lost my letter?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The Postal Act, Chapter 2, Section 7, links the right to compensation to what has been agreed between the postal delivery company and the sender. Check the service's terms of service.\u003c\/p\u003e\n\n\u003ch3\u003eCan I send the letter to PTS directly?\u003c\/h3\u003e\n\n\u003cp\u003eContact the postal operator first. If an unorderable letter may be with PTS, you can use PTS's special e-service. Our document 05 is only preparatory supporting documentation.\u003c\/p\u003e\n\n\u003ch3\u003eCan I fill out the PDF directly on the computer?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The PDF files are searchable and printable but are not interactive fillable forms. Edit the DOCX in a compatible Word program.\u003c\/p\u003e\n\n\u003ch3\u003eAre the Swedish complaint letters translated into English?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Five working letters and one guide are in Swedish. The seventh file is a standalone English user guide that explains how the Swedish letters are used.\u003c\/p\u003e\n\n\u003ch3\u003eDoes Excel make a legal damage calculation?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Excel only calculates actual date differences and registered cost amounts. A claimed compensation is not the same as a decided amount or a debt.\u003c\/p\u003e\n\n\u003ch2\u003eOfficial sources and control\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/postlag-20101045_sfs-2010-1045\/\"\u003eRiksdagen: Postal Act (2010:1045), current version\u003c\/a\u003e · \u003ca href=\"https:\/\/pts.se\/post\/saknade-brev\/\"\u003ePTS: Missing letters\u003c\/a\u003e · \u003ca href=\"https:\/\/www.pts.se\/post\/om-du-behover-klaga\/\"\u003ePTS: If you need to complain\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/konsumentratt\/brev-och-paket\/\"\u003eSwedish Consumer Agency: Send and receive letters and parcels\u003c\/a\u003e · \u003ca href=\"https:\/\/www.postnord.se\/kundservice\/reklamera\/checklista\"\u003ePostNord: Checklist for claims\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003csmall\u003eEdition 1.0 · Source review through AI-assisted review 2026-11-07 · Jurisdiction Sweden · No independent external legal review, no official approval, and no guaranteed outcomes. Check current laws and terms of service before the document is sent. Digital ZIP delivery is linked only when the product is published.\u003c\/small\u003e\u003c\/p\u003e\n\n\n\u003c\/div\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56507105313110,"sku":"MB-FORSVUNNET-BREV-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_forsvunnet_brev_huvudbild_1600.png?v=1794058987","url":"https:\/\/mallbutiken.se\/en\/products\/forsvunnet-brev-efterforskning-reklamation-arenderegister","provider":"Mallbutiken","version":"1.0","type":"link"}