{"product_id":"gpsr-sakerhetsklagomal-olycksutredning-register-gallring","title":"GPSR safety complaints 2026 – accident investigation, complaint register and retention | Word\/PDF\/Excel","description":"\u003cp\u003e\u003cstrong\u003eDoes your company receive complaints about products that may be dangerous?\u003c\/strong\u003e With this GPSR specialist package, manufacturers and importers document \u003cstrong\u003eincoming safety complaints, incident data, actual investigations, corrective actions, and personal data deletion\u003c\/strong\u003e – without confusing regular complaints, regulatory reporting, or technical documentation.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLegal basis:\u003c\/strong\u003e Regulation (EU) 2023\/988 (GPSR), Articles 9.11–9.13 for manufacturers and 11.9–11.11 for importers. The GPSR began to apply on 13 December 2024. The specific investigation and registration obligations apply to relevant safety complaints and incident data, not every question about a return or delivery. Product and sector regulations must be assessed individually.\u003c\/p\u003e\n\u003cdiv style=\"border:2px solid #305e80;background:#f0f7fa;padding:15px 18px;border-radius:11px;margin:17px 0\"\u003e\n\n\u003ch2\u003ePackage contents\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e5 Swedish work templates + 1 Swedish user guide + 1 English User Guide\u003c\/strong\u003e, all in editable Word (DOCX) and searchable, printable PDF. Also an Excel register (XLSX) with nine tabs. \u003cstrong\u003eTotal of 15 files in a digital ZIP.\u003c\/strong\u003e The English file is a user guide, not a complete English form package.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\u003cdiv style=\"border:2px solid #305e80;background:#f0f7fa;padding:15px 18px;border-radius:11px;margin:17px 0\"\u003e\n\n\u003ch2\u003eWhat the files contain\u003c\/h2\u003e\n\n\u003cp\u003eReception procedure and risk triage, case-specific reception protocol, verifiable safety investigation, stakeholder communication, and needs-based deletion of personal data. Excel links product → pseudonymized complaint → investigation → incident assessment → action → deletion → manual decision. No regulatory notifications or deletions are sent automatically.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\u003ch2\u003eAll files in the package\u003c\/h2\u003e\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;min-width:720px;border-collapse:collapse\"\u003e\n\n\u003cthead\u003e\u003ctr\u003e\n\n\u003cth scope=\"col\"\u003eDocument \/ file\u003c\/th\u003e\n\n\u003cth scope=\"col\"\u003ePractical use\u003c\/th\u003e\n\n\u003cth scope=\"col\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth scope=\"col\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e01. Procedure and safety triage\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eDistinguish regular complaints from reported incidents and suspected dangerous products\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e02. Reception protocol\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eCollect product and incident facts without unnecessarily entering personal data\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e03. Safety investigation\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eChain of evidence, risk assessment, actual testing, manufacturer\/importer, and corrective actions\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e04. Action and stakeholder letter\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eFactual information about complaints, results, and actions to relevant parties\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e05. Deletion decision\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eNecessity of personal data, maximum five-year limit, early deletion, and verification\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e06. Swedish user guide\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eRole delineation, 13 steps, article references, and use of Excel\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e07. English User Guide\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eEnglish-language user guide for Swedish documents – not English main templates\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e08. GPSR Excel register\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003e9 tabs, pseudonymized cases, incidents, investigations, actions, deletion, and manual decisions\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e2ec;text-align:left;vertical-align:top\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\u003ch2\u003eWho is the product for?\u003c\/h2\u003e\n\u003cp\u003eFor \u003cstrong\u003eSwedish manufacturers, EU importers, quality and product safety officers, and e-commerce companies that have a manufacturer or importer role\u003c\/strong\u003e. Typical needs are a recurring report of a burn injury, incorrect charger, leaking product, unstable child product, or a batch with reported safety issues. These examples describe situations, not performed tests or certified risks.\u003c\/p\u003e\n\u003cp\u003eIf you primarily need overall product safety and recalls, choose the \u003ca href=\"\/en\/products\/gpsr-produktsakerhet-recall-compliance-2026-2027-svenska-english-riskbedomning-safety-gate-guide-word-pdf-excel\"\u003eGPSR basic package\u003c\/a\u003e. For the EU responsible person and potential representative mandate, there is \u003ca href=\"\/en\/products\/gpsr-artikel-16-ansvarig-person-eu-representantmandat-kontroll\"\u003eGPSR Article 16\u003c\/a\u003e. This product is instead specialized in \u003cstrong\u003ecomplaints, incident investigation, and data minimization\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch2\u003eWhy is the five-year limit important?\u003c\/h2\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2023\/988\/oj\"\u003eGPSR Articles 9.13 and 11.11\u003c\/a\u003e mean that internal complaint registers may only contain personal data that is necessary to investigate the allegedly dangerous product. They may be kept \u003cstrong\u003eonly as long as they are needed and never longer than five years from introduction\u003c\/strong\u003e. Five years is a ceiling, \u003cstrong\u003enot\u003c\/strong\u003e a recommendation to always store data for five years. Safety documentation without personal data and information handled under a separate legal basis may be covered by other regulations. GDPR also applies.\u003c\/p\u003e\n\u003cp\u003eExcel calculates an external five-year limit from the actual registration date and shows when personal data needs to be needs-tested or deleted. It can also flag a “deletion performed” that has not been verified. \u003cstrong\u003eThe workbook does not delete anything in your systems\u003c\/strong\u003e and provides no automatic approvals regarding data protection or product safety.\u003c\/p\u003e\n\u003ch2\u003eExcel – nine tabs and practical controls\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eProducts, Complaints, Investigations, Incidents, Actions, Personal Data Deletion, Decisions, Overview, and Read Me.\u003c\/strong\u003e The customer sheet should be filled with a pseudonymized case ID, not consumer names, phone numbers, diagnoses, or other sensitive information. Necessary personal data is handled separately in an access-controlled system. A registered test or a manual GO is not a regulatory approval of the product's safety.\u003c\/p\u003e\n\u003ch2\u003eHow you go from complaint to verified action\u003c\/h2\u003e\n\u003col\u003e\n\n\u003cli\u003eDetermine if the company is a manufacturer, importer, or has another role, and check current product legislation.\u003c\/li\u003e\n\n\u003cli\u003ePublish or check an actually available channel for safety complaints and incident data.\u003c\/li\u003e\n\n\u003cli\u003eRegister the product and the pseudonymized case ID, separating safety cases from regular complaints.\u003c\/li\u003e\n\n\u003cli\u003eAssess whether immediate protective measures, regulatory reporting, or incident notification are needed, regardless of whether Excel is fully completed.\u003c\/li\u003e\n\n\u003cli\u003eInvestigate the incident with actual, version-bound facts and, if necessary, actual testing.\u003c\/li\u003e\n\n\u003cli\u003eInform relevant stakeholders in a timely manner and document actual responses and retesting.\u003c\/li\u003e\n\n\u003cli\u003eTest whether personal data is still needed. Delete earlier than five years when no longer necessary; document actual deletion performed.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003ch3\u003eMust all complaints be registered as GPSR safety complaints?\u003c\/h3\u003e\u003cp\u003eNo. The investigation and registration obligation in Articles 9.12 and 11.10 refers to complaints and incident data about the safety of products that are alleged to be dangerous. A common delay or price issue is not automatically such a case.\u003c\/p\u003e\n\u003ch3\u003eMust personal data be saved for five years?\u003c\/h3\u003e\u003cp\u003eNo. It may only be saved as long as it is needed for the investigation and never longer than five years after registration in the GPSR complaint register.\u003c\/p\u003e\n\u003ch3\u003eCan the importer use the manufacturer's register?\u003c\/h3\u003e\u003cp\u003eArticle 11.10 provides the possibility to document relevant complaints in the manufacturer's Article 9.12 register or a separate register. Actual responsibility, access to information, and relevant recipients must still be handled.\u003c\/p\u003e\n\u003ch3\u003eDoes Excel automatically report incidents to the EU?\u003c\/h3\u003e\u003cp\u003eNo. Incidents and dangerous products may require separate, time-critical notifications according to, among others, GPSR Article 20 as well as Articles 9 and 11, and these are handled manually in the correct regulatory channel.\u003c\/p\u003e\n\u003ch3\u003eCan all product documentation be deleted after five years?\u003c\/h3\u003e\u003cp\u003eNo. The five-year limit refers to personal data in the special complaint register. Technical documentation and other safety information have their own legal requirements.\u003c\/p\u003e\n\u003ch3\u003eCan I fill in the PDF directly?\u003c\/h3\u003e\u003cp\u003eThe files are searchable and printable but lack interactive fillable fields. Use Word to edit the documents.\u003c\/p\u003e\n\u003ch3\u003eDoes the package contain English work templates?\u003c\/h3\u003e\u003cp\u003eNo. The five main templates and Excel are Swedish. An English User Guide is included for use of the Swedish files.\u003c\/p\u003e\n\u003ch2\u003eSources, version, and limitations\u003c\/h2\u003e\n\u003cp\u003eGPSR: \u003ca href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2023\/988\/oj\"\u003eEU 2023\/988\u003c\/a\u003e, especially Articles 9.11–13, 11.9–11, and 20. \u003ca href=\"https:\/\/www.konsumentverket.se\/produktsakerhet-foretag\/fragor-och-svar-om-gpsr\/\"\u003eSwedish Consumer Agency's GPSR questions and answers\u003c\/a\u003e. GDPR: \u003ca href=\"https:\/\/eur-lex.europa.eu\/eli\/reg\/2016\/679\/oj\"\u003eEU 2016\/679\u003c\/a\u003e. Document version 1.0, AI-assisted legal source control November 10, 2026. No external legal or regulatory review and no product certification has been performed. Digital ZIP links to Shopify Digital Products and is published only after separate manual review.\u003c\/p\u003e\n\u003csection class=\"mb-related-articles\" aria-label=\"Further reading: related guides\"\u003e\u003ch2\u003eFurther reading: related guides\u003c\/h2\u003e\u003cp\u003eUse these focused guides alongside the practical templates:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003ca href=\"\/en\/blogs\/foretag\/gpsr-sakerhetsklagomal-register-olyckor-gallring\"\u003eGPSR safety complaints: registers, accidents and the five-year personal-data limit\u003c\/a\u003e\u003c\/li\u003e\u003cli\u003e\u003ca href=\"\/en\/blogs\/foretag\/gpsr-produktsakerhet-aterkallelse-2026\"\u003eGPSR 2026: product safety, Safety Gate and recalls for businesses\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eThe guides provide general information, not an authority decision or a substitute for checking current rules.\u003c\/p\u003e\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56569994051926,"sku":"GPSR-COMPLAINTS-ERASURE-2026-1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/gpsr-sakerhetsklagomal-huvudbild-1600.jpg?v=1794315135","url":"https:\/\/mallbutiken.se\/en\/products\/gpsr-sakerhetsklagomal-olycksutredning-register-gallring","provider":"Mallbutiken","version":"1.0","type":"link"}