{"product_id":"installd-konsert-flyttat-evenemang-aterbetalningskrav-och-excel-word-pdf-excel","title":"Cancelled concert \u0026 rescheduled event – refund requests and Excel | Word\/PDF\/Excel","description":"\u003csection class=\"mb-product-information\" lang=\"sv\" style=\"color:#173B54;line-height:1.72\"\u003e\n\u003cp\u003e\u003cstrong\u003eCancelled concert, rescheduled event, or a significant change to the festival program?\u003c\/strong\u003e Here you will find five Swedish Word templates for requesting a refund for event tickets, disputing booking fees, and documenting an individual price reduction. A Swedish guide, an English guide, and an Excel tool with nine tabs will help you keep track of tickets, payments, claims, and evidence.\u003c\/p\u003e\n\n\u003cp\u003eIntended for private individuals in Sweden who have purchased tickets to concerts, theater, festivals, or similar events from companies. The focus is on \u003cstrong\u003eprimary tickets\u003c\/strong\u003e. Secondary market purchases, private purchases, and international purchases require special assessment. The documents are not an automatic refund service.\u003c\/p\u003e\n\n\u003cdiv style=\"border:1px solid #BBD2E0;border-left:5px solid #286783;background:#EAF3F8;border-radius:12px;padding:18px 20px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 8px;font-size:1.25em\"\u003e01. Package Contents\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e15 customer files:\u003c\/strong\u003e seven editable Word documents (DOCX), seven corresponding searchable and printable PDF files, and an Excel register (XLSX) with nine tabs. The Word\/PDF pairs consist of \u003cstrong\u003efive Swedish work templates\u003c\/strong\u003e, a Swedish user guide, and an English User Guide. The five Swedish letter texts are not translated into English. The PDF versions are not interactive forms.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:1px solid #BBD2E0;border-left:5px solid #286783;background:#FFFFFF;border-radius:12px;padding:18px 20px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 8px;font-size:1.25em\"\u003e02. What the Files Contain\u003c\/h2\u003e\n\n\u003cp\u003eFields for the organizer, ticket seller, order number, the event's original\/new date, number of tickets, nominal ticket price, service\/booking fee, documented changes, and evidence. Excel keeps \u003cstrong\u003eclaimed amounts, accepted claims, and actual refunds\u003c\/strong\u003e separate. It does not legally determine the amount someone must pay.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eComplete File List\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;min-width:650px;border-collapse:collapse\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#173B54;color:white\"\u003e\n\n\u003cth scope=\"col\" style=\"padding:9px;text-align:left\"\u003eDocument\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:9px;text-align:left\"\u003eUse\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:9px;text-align:left\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e01. Cancelled concert – refund request\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eRequest a refund of the ticket price when the entire event is cancelled.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e02. Rescheduled date – decline rescheduling\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eChoose a refund when you do not accept the new event date.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e03. Partially cancelled – individual price reduction\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDocument significant changes, such as a cancelled headliner.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e04. Fees – request price breakdown\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eRequest contractual support for a retained service or booking fee.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e05. Reminder, bank, and creditor\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eFollow up on responses and collect documentation for a separate credit or bank review.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e06. Swedish user guide\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eChoose the right letter, counterparty, evidence, and payment method.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e07. English User Guide\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eEnglish explanation of Swedish forms, not English demand letters.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eEnglish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e08. Ticket and refund register\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eExcel with nine tabs, formulas, and tracking of actual payments.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eXLSX · Swedish\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eHow to request a refund for event tickets\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCheck what has changed.\u003c\/strong\u003e Determine whether the event has been completely cancelled, rescheduled, or only partially changed. Save the original program, ticket, terms of purchase, and the organizer's message.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCheck the correct counterparty.\u003c\/strong\u003e As a rule, you contact the organizer, but the ticket agent's agreement may affect who receives the refund claim. Use the actual terms of purchase, not an invented counterparty.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eChoose the right letter.\u003c\/strong\u003e Document 01 applies to cancellations, 02 to rescheduled events, 03 to significant program changes, 04 to fee deductions, and 05 to no response or preparations for separate creditor contact.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eItemize the amounts separately.\u003c\/strong\u003e The ticket's nominal price, booking\/service fees, any secondary market markup, and hotel and travel costs do not automatically have the same legal basis.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSend in writing and follow up.\u003c\/strong\u003e Save responses, proof of receipt, and actual refunds in Excel. Do not share the ticket's scan code, full card number, or other sensitive information.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eWhat rules apply when an event is cancelled or rescheduled?\u003c\/h2\u003e\n\n\u003ch3\u003eCancelled concert – ticket price refund\u003c\/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/konsertbiljetter-och-evenemangsbiljetter\/\" rel=\"nofollow noopener\"\u003eThe Swedish Consumer Agency's guidance\u003c\/a\u003e states that the buyer can normally request a refund when the entire event is cancelled, regardless of the reason for the cancellation. Separate ticket fees may need to be assessed according to the agreement that was in effect at the time of purchase. Request written contractual support for any deductions.\u003c\/p\u003e\n\n\u003ch3\u003eRescheduled concert – you normally do not have to accept the new date\u003c\/h3\u003e\n\n\u003cp\u003eIf the organizer reschedules the concert, you can normally choose not to accept the new date and request a refund for the ticket itself. Document 02 helps you communicate your choice and document the date of the notification.\u003c\/p\u003e\n\n\u003ch3\u003ePartially cancelled festival or significantly changed performance\u003c\/h3\u003e\n\n\u003cp\u003eIf, for example, the headliner does not perform, a price reduction may be applicable. It must be assessed based on what was agreed and the significance of the change. A cancelled support act is not automatically as serious as a cancelled headliner. There is no general fixed percentage.\u003c\/p\u003e\n\n\u003ch3\u003eService fees, secondary market markup, hotels, and travel\u003c\/h3\u003e\n\n\u003cp\u003eRefunds for separate booking or service fees depend on the terms and the legal nature of the fee. A deduction should not be accepted without question, but it should also not be assumed to be disallowed. Request a written breakdown.\u003c\/p\u003e\n\n\u003ch3\u003eSecondary market ticket – the organizer's liability may be limited to the ticket's original nominal price, not the paid markup.\u003c\/h3\u003e\n\n\u003cp\u003eThe concert organizer does not automatically compensate for separate hotel or travel costs.\u003c\/p\u003e\n\n\u003ch3\u003eNo automatic right of withdrawal for primary tickets\u003c\/h3\u003e\n\n\u003cp\u003ePrimary tickets to cultural events on a specific date are normally covered by the exception to the right of withdrawal under distance contracts. See \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/lag-200559-om-distansavtal-och-avtal-utanfor_sfs-2005-59\/\" rel=\"nofollow noopener\"\u003ethe law (2005:59), Chapter 2, Section 12\u003c\/a\u003e. For professional secondary market sales at a distance, the right of withdrawal may need to be assessed differently.\u003c\/p\u003e\n\n\u003ch3\u003eCredit card, invoice, and bank card chargeback\u003c\/h3\u003e\n\n\u003cp\u003eIn a credit purchase, the consumer may, under the right conditions, make a claim against the creditor. On the review date of November 6, 2026, the provision is in \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumentkreditlag-20101846_sfs-2010-1846\/\" rel=\"nofollow noopener\"\u003ethe Consumer Credit Act (2010:1846), Section 29\u003c\/a\u003e. \u003cstrong\u003eThat law expires on November 20, 2026.\u003c\/strong\u003e Therefore, check the applicable law and transitional provisions before using an older paragraph reference. Debit cards may instead be covered by the bank's card chargeback terms.\u003c\/p\u003e\n\n\u003ch3\u003eNo invented general refund deadline\u003c\/h3\u003e\n\n\u003cp\u003eThere is no general statutory 7- or 14-day deadline for the organizer's refund when a concert is cancelled or rescheduled. Request the processing time in writing and save any contractual information. Rules on the refund deadline when the right of withdrawal is exercised are a separate matter.\u003c\/p\u003e\n\n\u003ch2\u003eExcel with nine tabs – from ticket to refund\u003c\/h2\u003e\n\n\u003cp\u003eThe tabs are \u003cstrong\u003eRead Me, Overview, Cases, Tickets, Changes, Claims, Payments, Contacts, and Evidence\u003c\/strong\u003e. The overview shows the number of registered cases, cancelled\/rescheduled events, and separate summaries for nominal ticket price, booking fees, secondary market markup, claimed amounts, the company's accepted amounts, and actually received refunds.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTested example:\u003c\/strong\u003e 200 kr claimed, 100 kr accepted, and 50 kr actually received are three separate figures. The administrative difference between the claimed and received amounts is 150 kr, but this does not mean that 150 kr is a confirmed debt. Test data has been removed from the customer file; all summaries in the overview are zero in the empty register.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently asked questions about cancelled concerts and events\u003c\/h2\u003e\n\n\u003ch3\u003eDo I have the right to a refund when a concert is cancelled?\u003c\/h3\u003e\n\n\u003cp\u003eYes, you can normally request a refund for the ticket itself. Check the separate fees in the terms of purchase and send a written claim to the correct contracting party.\u003c\/p\u003e\n\n\u003ch3\u003eDo I have to accept a new concert date?\u003c\/h3\u003e\n\n\u003cp\u003eNormally no. You can choose to decline the new date and request a refund of the ticket price instead. Save the organizer's rescheduling notice.\u003c\/p\u003e\n\n\u003ch3\u003eCan the organizer keep the booking fee?\u003c\/h3\u003e\n\n\u003cp\u003eIt depends on the terms and the nature of the fee. A deduction should not be accepted without question, but it should also not be assumed to be disallowed. Request a written breakdown.\u003c\/p\u003e\n\n\u003ch3\u003eCan I claim compensation for hotel and train travel?\u003c\/h3\u003e\n\n\u003cp\u003eNot automatically. Check the cancellation terms of the travel and hotel bookings themselves, as well as any insurance.\u003c\/p\u003e\n\n\u003ch3\u003eWhat happens if the festival's headliner is cancelled?\u003c\/h3\u003e\n\n\u003cp\u003eA significant change may entitle you to an individually assessed price reduction. It is not the same as the entire festival being cancelled and does not automatically result in a full refund.\u003c\/p\u003e\n\n\u003ch3\u003eCan I cancel a concert ticket within 14 days?\u003c\/h3\u003e\n\n\u003cp\u003ePrimary tickets to cultural events on a specific date are normally covered by the exception to the right of withdrawal under distance contracts. Distance purchases from professional secondary market sellers may be treated differently.\u003c\/p\u003e\n\n\u003ch3\u003eWhat do I do if the company does not respond?\u003c\/h3\u003e\n\n\u003cp\u003eSend a written reminder, document the date and verified contact methods, and then assess whether ARN or the creditor is a relevant next step.\u003c\/p\u003e\n\n\u003ch3\u003eCan I use the credit card's right of objection?\u003c\/h3\u003e\n\n\u003cp\u003eIn a credit purchase, you may have the right to make claims against the creditor. Check the applicable law for the payment date: the Consumer Credit Act 2010:1846 expires on November 20, 2026.\u003c\/p\u003e\n\n\u003ch3\u003eAre the PDF files fillable, and are there English claim letters?\u003c\/h3\u003e\n\n\u003cp\u003eThe PDF files are searchable and printable, not interactive forms. Edit the Word files. The English User Guide provides guidance, while the five operational work templates are in Swedish.\u003c\/p\u003e\n\n\u003ch2\u003eOfficial Sources and Limitations\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/konsertbiljetter-och-evenemangsbiljetter\/\" rel=\"nofollow noopener\"\u003eSwedish Consumer Agency – Concert and Event Tickets\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/marknadsratt-foretag\/evenemangsbiljetter-regler-for-foretag\/\" rel=\"nofollow noopener\"\u003eSwedish Consumer Agency – Rules for Ticket Companies\u003c\/a\u003e · \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/lag-200559-om-distansavtal-och-avtal-utanfor_sfs-2005-59\/\" rel=\"nofollow noopener\"\u003eSwedish Parliament – Law (2005:59)\u003c\/a\u003e · \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumentkreditlag-20101846_sfs-2010-1846\/\" rel=\"nofollow noopener\"\u003eSwedish Parliament – Consumer Credit Act (2010:1846)\u003c\/a\u003e · \u003ca href=\"https:\/\/www.arn.se\/\" rel=\"nofollow noopener\"\u003eARN\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProduct Version 1.0 – AI-assisted legal source check November 6, 2026.\u003c\/strong\u003e No external independent legal review or government certification. The documents are general templates and do not replace individual legal advice, official ARN proceedings, or the bank's card chargeback process. The digital ZIP file is linked to Digital Products only after the store owner decides to publish. The product is initially a Shopify DRAFT.\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56502811001174,"sku":"EVENT-ATERBET-2026-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_installd_konsert_huvudbild_1600.png?v=1793999416","url":"https:\/\/mallbutiken.se\/en\/products\/installd-konsert-flyttat-evenemang-aterbetalningskrav-och-excel-word-pdf-excel","provider":"Mallbutiken","version":"1.0","type":"link"}