{"product_id":"kemtvatt-reklamation-skadat-borttappat-plagg","title":"Dry cleaning – complaint about damaged or lost garment | Word\/PDF\/Excel","description":"\u003csection lang=\"sv\" class=\"mb-product-info\" style=\"line-height:1.7;color:#173b56\"\u003e\n\u003cp\u003e\u003cstrong\u003eHas the dry cleaner damaged or lost your garment?\u003c\/strong\u003e With this document package, you as a consumer can make a complaint about damaged clothes, request an investigation when a dropped-off garment is missing, and document claims for re-cleaning, a refund of the service fee, or compensation for proven damage. The package includes five Swedish complaint letters, two guides, and an Excel-based case and valuation register.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShort answer:\u003c\/strong\u003e Keep the drop-off receipt and laundry tag, describe the garment's condition when you dropped it off, and document the change with photos. Contact the dry cleaner in writing. The Consumer Services Act applies to dry cleaning, but there is a difference between an actual fault in the cleaning and an old stain that could not be removed despite professional treatment.\u003c\/p\u003e\n\n\u003cdiv style=\"border:2px solid #afd0df;border-left:6px solid #266f9a;background:#edf5fa;border-radius:8px;padding:16px 18px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.17em;margin:0 0 7px\"\u003e01 · Package Contents\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003e\u003cstrong\u003e7 Word files (.docx), 7 searchable PDF files (.pdf), and 1 Excel workbook (.xlsx)\u003c\/strong\u003e with nine tabs. Word\/PDF consists of five Swedish complaint letters, one Swedish user guide, and a separate English User Guide. Total \u003cstrong\u003e15 customer files\u003c\/strong\u003e. The PDFs are searchable and printable but are not interactive fillable forms. No physical product is shipped.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:2px solid #afd0df;border-left:6px solid #266f9a;background:#edf5fa;border-radius:8px;padding:16px 18px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.17em;margin:0 0 7px\"\u003e02 · What the Files Contain\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eSeparate letters for damage, lost garments, unsuccessful cleaning, specified price reductions\/compensation basis, and follow-up. The guides help you choose the right document and check legal limitations. Excel organizes garments, drop-offs, deviations, evidence, complaints, compensation, and contacts, with a summary overview.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWhich complaint letter should you use?\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 1 – damaged coat:\u003c\/strong\u003e The coat has shrunk or become discolored during dry cleaning. Choose document 01 and describe what you can actually show regarding its condition before and after.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 2 – the garment is missing:\u003c\/strong\u003e You dropped off a jacket and have a drop-off receipt, but the dry cleaner cannot return it. Choose document 02 for an investigation and a factual, value-supported claim.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 3 – poor cleaning result:\u003c\/strong\u003e New stains have appeared, or the service may have been performed incorrectly. Choose document 03 to request an investigation and possible re-cleaning. \u003cstrong\u003eAn older stain that did not come out does not automatically entitle you to compensation\u003c\/strong\u003e if the cleaning was performed professionally.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 4 – the company has responded:\u003c\/strong\u003e Once the fault is documented, document 04 can help you keep the refund for the dry cleaning itself and separate compensation for the damage to the garment separate. Document 05 is used for following up on a previous complaint.\u003c\/p\u003e\n\n\u003ch2\u003eComplete File List\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto;max-width:100%\"\u003e\u003ctable style=\"width:100%;min-width:710px;border-collapse:collapse\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#e3eff6\"\u003e\n\n\u003cth scope=\"col\" style=\"padding:10px;text-align:left\"\u003eDocument\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:10px;text-align:left\"\u003eUse\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:10px;text-align:left\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:10px;text-align:left\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #cbdfe9\"\u003e1. Complaint about a damaged garment\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDocument suspected shrinkage, discoloration, or other damage, and the condition before and after\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #cbdfe9\"\u003e2. Lost garment – investigation and claim\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eRequest an investigation and assessment of proven value or a comparable garment\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #cbdfe9\"\u003e3. Unsuccessful cleaning – request for re-cleaning\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDistinguish between an old stain and an actually incorrectly performed cleaning\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #cbdfe9\"\u003e4. Specified price reduction and compensation basis\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eKeep the service fee, garment damage, and other costs separate\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #cbdfe9\"\u003e5. Follow-up and request for a decision\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eFollow up on an already reported and unresolved case\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #cbdfe9\"\u003e6. User guide – dry cleaning complaint\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDocument selection, use, evidence, complaint, and legal limitations\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #cbdfe9\"\u003e7. English User Guide – Dry Cleaning Complaint\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eEnglish explanation of how to use the Swedish letters; not translated letters\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #cbdfe9\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:10px;text-align:left\"\u003e8. Case and valuation register for dry cleaning\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px\"\u003eNine tabs for garments, drop-offs, damage, contact, evidence, and amounts\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eThe Excel tool – nine tabs and verifiable formulas\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSTART · Garment · Drop-offs · Deviations · Evidence · Complaints · Compensation · Contacts · Overview.\u003c\/strong\u003e Register a separate Garment ID and link the dry cleaner's receipt and evidence references to the same ID. Calculation columns can show the calendar day difference between the promised and actual return or between a complaint and an actual response. These values are not legal deadlines or due dates.\u003c\/p\u003e\n\n\u003cp\u003eIn the \u003cstrong\u003eCompensation\u003c\/strong\u003e tab, the requested refund of the service fee, the requested garment value, and other proven costs are kept separate. The requested amount, the actually approved amount, and the paid amount are \u003cstrong\u003ethree different pieces of information\u003c\/strong\u003e. An arithmetic difference of, for example, SEK 720 does not mean that the dry cleaner owes the amount. The customer file contains no example cases and contains no macros.\u003c\/p\u003e\n\n\u003ch2\u003eHow to use the package – six steps\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eIdentify the garment, material, approximate age, laundry tag, and condition before drop-off.\u003c\/li\u003e\n\n\u003cli\u003eCollect the drop-off receipt, proof of payment, and any photos, text messages, or emails.\u003c\/li\u003e\n\n\u003cli\u003eDocument exactly what happened and when you noticed the fault or were told that the garment was missing.\u003c\/li\u003e\n\n\u003cli\u003eChoose the right letter and fill in the brackets with verifiable facts. The instruction page should not be sent as a completed complaint.\u003c\/li\u003e\n\n\u003cli\u003eSend it via the dry cleaner's designated contact method and save a copy and proof of receipt.\u003c\/li\u003e\n\n\u003cli\u003eFollow up on actual responses, possible re-cleaning, approved compensation amounts, and payments in Excel.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eRights under Swedish consumer law\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eConsumer Services Act (1985:716)\u003c\/a\u003e applies to services involving work on movable items, which includes dry cleaning (Section 1). The work must be performed professionally (Section 4). If the service is defective, under the conditions specified by the Act, this may give rise to rectification, a price reduction, a refund, retention of part of the payment, and in some cases damages (including Sections 9 and 16–22, as well as 31–32).\u003c\/p\u003e\n\n\u003cp\u003eA complaint must be made within a reasonable time after you noticed or should have noticed the fault. A complaint made within two months of when the fault was noticed is always considered to have been made in time. For services on movable items, the ultimate deadline according to Section 17 is, as a general rule, three years after the completion of the assignment; special exceptions may apply. This template does not automatically calculate the complaint deadline.\u003c\/p\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/problem-med-kemtvatt\/\"\u003eThe Swedish Consumer Agency\u003c\/a\u003e states that when a dry cleaner loses a garment, the consumer can claim compensation for the garment's value or a comparable garment. In the event of damage, a refund of the cleaning fee and compensation for the damage may also be claimed. \u003cstrong\u003eHowever, an old purchase price is not automatically the garment's value at the time of damage.\u003c\/strong\u003e Age, condition of use, and possible comparable alternatives may need to be documented.\u003c\/p\u003e\n\n\u003cp\u003eIf the cause is incorrect or incomplete \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/tvattrad-i-klader\/\"\u003elaundry information\u003c\/a\u003e, the claim may instead or also need to be directed at the seller of the garment. The five complaint letters in this product are intended for contact with the dry cleaner, not as a completed consumer-law complaint against the clothing store.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\n\u003ch3\u003eWhat do I do if the dry cleaner has lost my jacket?\u003c\/h3\u003e\n\n\u003cp\u003eContact the dry cleaner in writing, provide the drop-off receipt, and describe the garment. Request an investigation and, if it cannot be found, an assessment of compensation for the actual value or a comparable garment.\u003c\/p\u003e\n\n\u003ch3\u003eCan I claim the purchase price for a garment that is several years old?\u003c\/h3\u003e\n\n\u003cp\u003eNot automatically. The purchase receipt can confirm details about the garment, but an actual compensation assessment may need to consider its condition, age, and value at the time of loss or damage.\u003c\/p\u003e\n\n\u003ch3\u003eAm I entitled to money if the dry cleaner could not remove a stain?\u003c\/h3\u003e\n\n\u003cp\u003eNot if it is an older stain and the work was performed professionally. However, for new stains or incorrectly performed services, you can request an investigation and possible rectification.\u003c\/p\u003e\n\n\u003ch3\u003eHow long can I wait to make a complaint?\u003c\/h3\u003e\n\n\u003cp\u003eContact the company within a reasonable time after discovery. Within two months is always in time according to Section 17 of the Consumer Services Act. For this type of service, the general rule is a maximum of three years after the completion of the assignment, with special exceptions.\u003c\/p\u003e\n\n\u003ch3\u003eCan Excel calculate the correct damages?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Excel only records actual dates and your own requested, approved, or paid amounts. An amount in the register does not determine liability or the right to compensation.\u003c\/p\u003e\n\n\u003ch3\u003eAre the PDF files fillable?\u003c\/h3\u003e\n\n\u003cp\u003eThe PDF versions are searchable and printable but are not interactive forms. Use the Word files for text editing.\u003c\/p\u003e\n\n\u003ch3\u003eAre English complaint letters included?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Five letters and a Swedish guide are in Swedish. A separate English User Guide describes how the Swedish documents are used.\u003c\/p\u003e\n\n\u003ch3\u003eCan I use the package for disputes with tailors?\u003c\/h3\u003e\n\n\u003cp\u003eThis package is specifically for the dry cleaning of garments. For sewing, alterations, or repairs of clothing, other information and letter templates may be needed.\u003c\/p\u003e\n\n\u003ch2\u003eRelated Document Templates\u003c\/h2\u003e\n\n\u003cp\u003eFor a general consumer complaint that does not solely concern dry cleaning, there is \u003ca href=\"https:\/\/mallbutiken.se\/products\/reklamationsbrev-vara-tjanst-konsument-2027\"\u003eComplaint Letter for Goods and Services\u003c\/a\u003e. For a broader inventory of damaged movable property, for example for an insurance claim, there is \u003ca href=\"https:\/\/mallbutiken.se\/products\/skadeforteckning-losore-forsakringsunderlag\"\u003eDamage Inventory for Movable Property\u003c\/a\u003e. These are complementary products; the dry cleaning package focuses specifically on drop-off receipts, the garment's condition, laundry information, and the dry cleaner's liability.\u003c\/p\u003e\n\n\u003ch2\u003eLegal Sources and Transparent Review Status\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eSwedish Parliament – Consumer Services Act (1985:716)\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/problem-med-kemtvatt\/\"\u003eSwedish Consumer Agency – Problems with Dry Cleaning\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/tvattrad-i-klader\/\"\u003eSwedish Consumer Agency – Laundry Information in Clothing\u003c\/a\u003e · \u003ca href=\"https:\/\/www.arn.se\/\"\u003eNational Board for Consumer Disputes (ARN)\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003csmall\u003eDocument version 1.0 · Sweden · AI-assisted source review 2026-11-07. No external independent legal review or official certification has been performed. Check current law, applicable contract terms, and individual facts. The digital ZIP file is delivered only after possible separate publication and Digital Products file linking.\u003c\/small\u003e\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56507335803222,"sku":"MB-KEMTVATT-REKLAMATION-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_kemtvatt_reklamation_huvudbild_1600.png?v=1794062722","url":"https:\/\/mallbutiken.se\/en\/products\/kemtvatt-reklamation-skadat-borttappat-plagg","provider":"Mallbutiken","version":"1.0","type":"link"}