{"product_id":"klagomal-skolhuvudman-brister-utbildning","title":"Complaint to the School’s Governing Body – Educational Deficiencies, Follow-up \u0026 Excel | Word\/PDF","description":"\u003csection lang=\"sv\" class=\"mb-product-copy\" style=\"line-height:1.7;color:#193B51\"\u003e\n\u003cp\u003e\u003cstrong\u003eComplaint to the school owner – professional document templates in Word, PDF and Excel.\u003c\/strong\u003e For students, parents and guardians, and others who want to document and submit concrete complaints about deficiencies in education to the municipality or an independent school owner. The package includes a complaint letter, factual chronology, request for complaint procedures, supplement, follow-up, as well as two guides and an Excel register.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant distinction:\u003c\/strong\u003e This is a general complaint under Chapter 4, Sections 7–8 of the Education Act, not an appeal, a special investigation template for abusive treatment, or an authority-approved form. The owner is required to handle complaints, but purchasing or using the template does not entitle you to a predetermined decision or any specific investigative action.\u003c\/p\u003e\n\n\u003cdiv style=\"background:#EEF5FB;border:2px solid #8CAAC7;border-radius:12px;padding:18px 20px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 9px\"\u003e01. Package contents\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003e7 editable Word files (DOCX), 7 corresponding searchable and print-friendly PDF files, and 1 Excel workbook (XLSX) with nine tabs – \u003cstrong\u003e15 customer files in total\u003c\/strong\u003e. Five Swedish working documents, a Swedish user guide, and an English User Guide. Word is used for editing; the PDFs are not interactive fillable forms. The delivery is provided as a digital ZIP file through Shopify Digital Products after manual activation.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"background:#F8FBFE;border:2px solid #8CAAC7;border-radius:12px;padding:18px 20px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 9px\"\u003e02. What the files contain\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eComplaint letter, chronology, request for the owner's written complaint procedures, supplementary document, and follow-up. The guides explain the legal requirements and practical use. Excel organizes cases, schools, complaints, incidents, contacts, responses, and actions without automatically assessing legal compliance.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWhen is the complaint template suitable?\u003c\/h2\u003e\n\n\u003cp\u003eWhen you want to submit a substantive complaint about education at a Swedish school or preschool. A municipality is the owner of municipal education, while a company, association, or foundation may be the owner of an independent school. First, check the school's own contact channels and the owner's published procedures. When appropriate, it is recommended to speak with the school or principal as a first step.\u003c\/p\u003e\n\n\u003ch2\u003eFile list\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;border-collapse:collapse\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#173B60;color:#fff\"\u003e\n\n\u003cth style=\"text-align:left;padding:9px\"\u003eDocument\u003c\/th\u003e\n\n\u003cth style=\"text-align:left;padding:9px\"\u003eFunction\u003c\/th\u003e\n\n\u003cth style=\"text-align:left;padding:9px\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth style=\"text-align:left;padding:9px\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eComplaint to the owner\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eFormal complaint letter detailing concrete deficiencies, previous dialogue, and supporting evidence\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eFactual chronology\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eTimeline with dates, source of observation, and uncertainty\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eRequest for complaint procedures\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eRequest information about the owner's written procedures and contact channels\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSupplement to complaint\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eAdd or correct factual details after an earlier complaint\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eFollow-up\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSeparate feedback from decided and verified actions\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSwedish user guide\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eLegal basis, steps for use, limitations, and privacy\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eEnglish User Guide\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eEnglish explanation of how to use the Swedish documents\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eCase register\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eExcel workbook with nine tabs and eight administrative key figures\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border-bottom:1px solid #dce7ef;padding:9px;vertical-align:top\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eExcel: nine tabs and eight key figures\u003c\/h2\u003e\n\n\u003cp\u003eThe workbook contains \u003cstrong\u003eOverview, Cases, Schools, Complaints, Incidents, Contacts, Responses, Actions, and Read Me\u003c\/strong\u003e. Eight summaries count registered entries and manually entered statuses. A sent complaint is not the same as confirmed receipt. The owner's response is not the same as a verified action. Excel does not determine whether a legal violation has occurred and does not calculate legal deadlines. The workbook does not contain macros.\u003c\/p\u003e\n\n\u003ch2\u003ePractical workflow\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eIdentify the school, municipality, or independent owner and its procedures.\u003c\/li\u003e\n\n\u003cli\u003eDescribe concrete circumstances with dates and distinguish facts from assumptions.\u003c\/li\u003e\n\n\u003cli\u003eDocument appropriate previous contact with the school and principal.\u003c\/li\u003e\n\n\u003cli\u003eComplete the main complaint and attach only relevant, privacy-reviewed supporting evidence.\u003c\/li\u003e\n\n\u003cli\u003eSend via the correct complaint channel and save actual confirmation of receipt.\u003c\/li\u003e\n\n\u003cli\u003eFollow up on the owner's actual response, any planned actions, and verified results.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eLegal requirements\u003c\/h2\u003e\n\n\u003cp\u003eAccording to \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/skollag-2010800_sfs-2010-800\/\"\u003eChapter 4, Section 8 of the Education Act (2010:800)\u003c\/a\u003e, the owner must receive and investigate complaints about education, confirm receipt, promptly conduct the necessary investigation, and provide feedback. The owner must have written procedures and actively ensure that they are known. According to Chapter 4, Section 7, the owner must ensure that necessary actions are taken when deficiencies occur. The provisions do not specify a general, always applicable response time in days. Special rules and individual decisions must be handled separately.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\n\u003ch3\u003eWhere do I send a complaint about the school?\u003c\/h3\u003e\n\n\u003cp\u003eFirst, contact the relevant staff or principal when appropriate. If the problem is not resolved, contact the owner that operates the school and use the owner's complaint procedures.\u003c\/p\u003e\n\n\u003ch3\u003eMust the owner respond?\u003c\/h3\u003e\n\n\u003cp\u003eYes, Chapter 4, Section 8 of the Education Act requires the owner to confirm receipt, conduct the necessary investigation promptly, and provide feedback. However, there is no universal provision specifying an exact number of days for all complaints.\u003c\/p\u003e\n\n\u003ch3\u003eCan I send the same information directly to the Swedish Schools Inspectorate?\u003c\/h3\u003e\n\n\u003cp\u003eThe Swedish Schools Inspectorate states that you should normally first contact the school and submit a complaint to the owner. You can then provide information to the Swedish Schools Inspectorate or the Swedish Education Inspectorate. Such a submission does not automatically lead to an individual investigation. \u003ca href=\"https:\/\/www.skolinspektionen.se\/om-oss\/kontakta-oss\/lamna-information-till-skolinspektionen\/det-har-innan-du-lamnar-information-till-oss\/\"\u003eRead the authority's current instructions\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eCan I use the package for abusive treatment?\u003c\/h3\u003e\n\n\u003cp\u003eNot as a replacement for the special procedure. For abusive treatment, Mallbutiken offers a separate specialist package: \u003ca href=\"\/en\/products\/krankande-behandling-skola-forskola-anmalan-utredning-2027\"\u003eAbusive treatment in school and preschool\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eCan I remain anonymous?\u003c\/h3\u003e\n\n\u003cp\u003eAn anonymous comment can sometimes be submitted, but without contact details, it may be more difficult for the owner to request additional information or provide feedback. Check the owner's procedures and do not provide more personal information than necessary.\u003c\/p\u003e\n\n\u003ch3\u003eAre the PDF files digitally fillable?\u003c\/h3\u003e\n\n\u003cp\u003eThe PDF files are searchable and print-friendly. Editing is done in the Word files; interactive PDF forms are not provided.\u003c\/p\u003e\n\n\u003ch3\u003eIs the template in English?\u003c\/h3\u003e\n\n\u003cp\u003eThe main documents are in Swedish. The English User Guide explains the Swedish templates and Swedish law without making the documents bilingual or adapting them to foreign law.\u003c\/p\u003e\n\n\u003ch2\u003eSources and version\u003c\/h2\u003e\n\n\u003cp\u003eOfficial sources: \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/skollag-2010800_sfs-2010-800\/\"\u003eEducation Act (2010:800), Chapter 4, Sections 7–8\u003c\/a\u003e, \u003ca href=\"https:\/\/www.skolinspektionen.se\/om-oss\/kontakta-oss\/lamna-information-till-skolinspektionen\/det-har-innan-du-lamnar-information-till-oss\/\"\u003eThe Swedish Schools Inspectorate's guidance on complaints\u003c\/a\u003e, and \u003ca href=\"https:\/\/www.skolverket.se\/styrning-och-ansvar\/regler-och-ansvar\/ansvar-i-skolfragor\/tillsyn-och-statlig-kvalitetsgranskning\"\u003eThe Swedish National Agency for Education's guidance on the owner's supervisory and complaint responsibilities\u003c\/a\u003e. Document version 1.0. AI-assisted legal source review November 1, 2026. No independent external legal review or authority approval has been performed.\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56436554891606,"sku":"SKOLA-KLAG-HUV-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/klagomal-skolhuvudman-huvudbild-1600.png?v=1793551346","url":"https:\/\/mallbutiken.se\/en\/products\/klagomal-skolhuvudman-brister-utbildning","provider":"Mallbutiken","version":"1.0","type":"link"}