{"product_id":"kundavtal-b2b-mallpaket-2026-2027-word-pdf-english-svensk-ratt","title":"B2B Customer Agreement Template Package 2026\/2027 – Word\/PDF + English | Swedish Law","description":"\n\u003ch2\u003eCustomer Agreement B2B Template Package 2026\/2027 – Word\/PDF in Swedish and English\u003c\/h2\u003e\n\u003cp\u003eThis is a complete and professional \u003cstrong\u003eCustomer Agreement for B2B relationships\u003c\/strong\u003e where a company sells and delivers goods and\/or services to an identified corporate client. The agreement is designed to consolidate the most important commercial and legal terms into a clear document: orders, prices, payment, deliveries, services, acceptance, warranty, SLA, intellectual property rights, GDPR, confidentiality, liability, contract term, termination, and dispute resolution.\u003c\/p\u003e\n\u003cp\u003eThe template package is \u003cstrong\u003ereviewed against current Swedish law as of October 4, 2026\u003c\/strong\u003e and developed for practical use during \u003cstrong\u003e2026\/2027\u003c\/strong\u003e. The package contains both a Swedish B2B version and a complete English-language \u003cstrong\u003eCustomer Agreement\u003c\/strong\u003e based on Swedish law, as well as a separate detailed user guide.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDelivery:\u003c\/strong\u003e 3 documents in both Word (DOCX) and PDF – a total of \u003cstrong\u003e6 files, 43 A4 pages, and 10 appendices\/schedules\u003c\/strong\u003e. The product is delivered digitally. No physical item is sent.\u003c\/p\u003e\n\n\u003ch3\u003eIncluded\u003c\/h3\u003e\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCustomer Agreement B2B 2026\/2027 – Swedish version\u003c\/strong\u003e, 19 pages with 22 agreement sections and 10 appendices.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCustomer Agreement 2026\/2027 – English \/ Swedish law\u003c\/strong\u003e, 19 pages with a corresponding structure and 10 schedules.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDetailed user guide\u003c\/strong\u003e, 5 pages with step-by-step instructions, legal checkpoints, and a pre-signature checklist.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eWhen is this Customer Agreement suitable?\u003c\/h3\u003e\n\u003cp\u003eThe template is suitable when the supplier has an identified corporate client and the parties want a cohesive agreement for the entire customer relationship. This may apply, for example, to ongoing sales of products, machinery, components, or consumables, consulting and service tasks, support, installation, digital deliveries, or combinations of goods and services.\u003c\/p\u003e\n\u003cp\u003eFor relationships with many separate call-offs, multiple delivery locations, or very extensive framework terms, a separate Framework Agreement may be more appropriate. However, the Customer Agreement is ideal when the parties want a clear master agreement for a specific customer relationship with the option to make individual Orders under the agreement.\u003c\/p\u003e\n\n\u003ch3\u003eImportant limitation – B2B, not consumer agreement\u003c\/h3\u003e\n\u003cp\u003eThis template is designed for agreements \u003cstrong\u003ebetween businesses\u003c\/strong\u003e. It should not be used unchanged in consumer relationships, where mandatory consumer protection rules may apply.\u003c\/p\u003e\n\u003cp\u003eFor the sale of goods between businesses, the Swedish Sale of Goods Act (*Köplagen*) may be applicable. The Sale of Goods Act is largely non-mandatory, meaning the parties can set other terms through the agreement. If the service component is the predominant part of the supplier’s obligation, however, the Sale of Goods Act does not normally apply to the mixed delivery. The Customer Agreement is therefore structured so that goods and services can be regulated separately.\u003c\/p\u003e\n\n\u003ch3\u003e22 agreement sections\u003c\/h3\u003e\n\u003cp\u003eThe main agreement includes, among other things:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003eparties and the purpose of the agreement,\u003c\/li\u003e\n\n\u003cli\u003eagreement documents and order of priority,\u003c\/li\u003e\n\n\u003cli\u003escope and orders,\u003c\/li\u003e\n\n\u003cli\u003eprices, taxes, and price changes,\u003c\/li\u003e\n\n\u003cli\u003einvoicing and payment,\u003c\/li\u003e\n\n\u003cli\u003edelivery of goods,\u003c\/li\u003e\n\n\u003cli\u003eservices and deliverables,\u003c\/li\u003e\n\n\u003cli\u003einspection, acceptance, and complaints,\u003c\/li\u003e\n\n\u003cli\u003edefects and remediation,\u003c\/li\u003e\n\n\u003cli\u003ewarranty and support,\u003c\/li\u003e\n\n\u003cli\u003eintellectual property rights,\u003c\/li\u003e\n\n\u003cli\u003econfidentiality and trade secrets,\u003c\/li\u003e\n\n\u003cli\u003epersonal data and information security,\u003c\/li\u003e\n\n\u003cli\u003ecompliance and marketing,\u003c\/li\u003e\n\n\u003cli\u003eliability and limitation of liability,\u003c\/li\u003e\n\n\u003cli\u003einsurance,\u003c\/li\u003e\n\n\u003cli\u003eforce majeure,\u003c\/li\u003e\n\n\u003cli\u003econtract term and termination,\u003c\/li\u003e\n\n\u003cli\u003econsequences of termination,\u003c\/li\u003e\n\n\u003cli\u003eSwedish law and international sales,\u003c\/li\u003e\n\n\u003cli\u003edispute resolution,\u003c\/li\u003e\n\n\u003cli\u003emiscellaneous provisions.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003e10 practical appendices \/ schedules\u003c\/h3\u003e\n\u003col\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eProducts and services\u003c\/strong\u003e – exactly what the agreement covers.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eOrdering process\u003c\/strong\u003e – who is authorized to order and when an order becomes binding.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003ePrice list and price adjustment\u003c\/strong\u003e – prices, currency, discounts, fees, indexes, and notice periods.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDelivery terms for goods\u003c\/strong\u003e – place of delivery, Incoterms, transfer of risk, packaging, and warranty.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eServices and acceptance\u003c\/strong\u003e – deliverables, staffing, milestones, and acceptance criteria.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eWarranty, SLA, and support\u003c\/strong\u003e – warranty and service levels with measurable times.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eIP and licenses\u003c\/strong\u003e – background material, standard products, customer material, and specially developed results.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eGDPR and information security\u003c\/strong\u003e – roles, systems, access, incidents, and security requirements.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCompliance requirements\u003c\/strong\u003e – e.g., regulatory requirements, security, anti-corruption, and other relevant requirements.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eLiability, contract term, termination, CISG, and disputes\u003c\/strong\u003e – liability caps, insurance, duration, termination, and venue.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch3\u003eOrders and contract conclusion\u003c\/h3\u003e\n\u003cp\u003eAppendix 2 is used to determine how Orders are to be made, which individuals are authorized to order, and when an order becomes binding. This reduces the risk that an oral order, an email, or a purchase order unintentionally creates terms other than those the parties intended.\u003c\/p\u003e\n\u003cp\u003eThe agreement also contains a clear order of priority between the main agreement, appendices, Orders, and subsequent written amendments.\u003c\/p\u003e\n\n\u003ch3\u003ePrices and price changes\u003c\/h3\u003e\n\u003cp\u003eAppendix 3 makes it possible to specify fixed prices, unit prices, currency, discounts, indexes, or other price adjustment models. The supplier cannot automatically refer to a future price list without support in the model the parties have filled in.\u003c\/p\u003e\n\u003cp\u003eIn this way, it becomes clear how price adjustments may be made, how far in advance they must be notified, and which fees may actually be charged.\u003c\/p\u003e\n\n\u003ch3\u003eInvoicing, 30 days, and penalty interest\u003c\/h3\u003e\n\u003cp\u003eThe base template uses 30-day payment terms. For B2B receivables for payment for goods or services, the Swedish Interest Act (*Räntelagen*) stipulates that a payment term longer than 30 days requires the creditor to explicitly approve the longer period.\u003c\/p\u003e\n\u003cp\u003eThe template therefore specifies that a longer payment term must be expressly agreed upon. In the event of late payment, penalty interest according to the Interest Act may apply. The Act's normal calculation is the reference rate applicable at any given time plus eight percentage points, unless otherwise validly follows from the agreement or law.\u003c\/p\u003e\n\u003cp\u003eIf the statutory conditions are met, the supplier may also be entitled to late payment compensation according to the Act on Compensation for Debt Collection Costs, etc.\u003c\/p\u003e\n\n\u003ch3\u003eDelivery of goods and the Sale of Goods Act\u003c\/h3\u003e\n\u003cp\u003eFor goods, the place of delivery, transport liability, transfer of risk, and any Incoterms are regulated in Appendix 4. The goods must correspond to the agreed specification and the warranties that the parties have filled in.\u003c\/p\u003e\n\u003cp\u003eThe Sale of Goods Act (1990:931) applies to the sale of movable property but is primarily non-mandatory. The agreement can therefore be used to create more precise rules regarding inspection, complaints, remediation, redelivery, price reduction, and rescission than would otherwise follow from the Act's standard rules.\u003c\/p\u003e\n\n\u003ch3\u003eServices and acceptance\u003c\/h3\u003e\n\u003cp\u003eFor services and digital deliveries, the parties can use Appendix 5 to define deliverables, milestones, staffing, and acceptance criteria. This is particularly useful when the agreement includes projects, installation, consulting services, support, or other performances where \"delivery\" cannot be assessed in the same way as a physical item.\u003c\/p\u003e\n\n\u003ch3\u003eWarranty, SLA, and support\u003c\/h3\u003e\n\u003cp\u003eAppendix 6 makes it possible to specify warranty periods, availability, support hours, response times, correction times, and other service levels. The formulations are intentionally measurable so that it is possible to determine if the delivery actually meets the agreed level.\u003c\/p\u003e\n\n\u003ch3\u003eIntellectual property rights\u003c\/h3\u003e\n\u003cp\u003eAppendix 7 distinguishes between the supplier's background material, standard products, customer material, and specially developed results. There, the parties can specify who owns each part and what license or right of use the customer receives.\u003c\/p\u003e\n\u003cp\u003eThis is particularly relevant in cases such as software, design, drawings, documentation, educational material, databases, technical solutions, and consulting deliveries.\u003c\/p\u003e\n\n\u003ch3\u003eGDPR and Data Processor Agreement\u003c\/h3\u003e\n\u003cp\u003eAppendix 8 helps the parties identify personal data roles, systems, access, security requirements, and incident management. If the supplier processes personal data \u003cstrong\u003eon behalf of the customer\u003c\/strong\u003e, the processing generally needs to be regulated through a separate Data Processor Agreement under Article 28 of the GDPR.\u003c\/p\u003e\n\u003cp\u003eThe Customer Agreement therefore does not claim that a short standard clause replaces a full Data Processor Agreement. Instead, it provides clear instructions on when a separate agreement needs to be established.\u003c\/p\u003e\n\n\u003ch3\u003eConfidentiality and trade secrets\u003c\/h3\u003e\n\u003cp\u003eThe agreement contains confidentiality rules and refers to the protection of trade secrets. The parties can use the agreement to protect, for example, price lists, customer data, technical information, business plans, product information, documentation, and other non-public information shared during the collaboration.\u003c\/p\u003e\n\n\u003ch3\u003eLiability and limitation of liability\u003c\/h3\u003e\n\u003cp\u003eAppendix 10 contains fill-in fields for liability caps, any exceptions to the liability cap, insurance requirements, contract term, and termination. The levels are deliberately left open because a reasonable liability cap must be assessed in relation to contract value, risk, insurance, and the type of delivery.\u003c\/p\u003e\n\n\u003ch3\u003eContract term and termination\u003c\/h3\u003e\n\u003cp\u003eThe parties can choose a fixed contract period, open-ended agreement, or another structure and specify the regular notice period. The agreement also contains provisions on material breach, cure periods, and consequences after the agreement has ended.\u003c\/p\u003e\n\n\u003ch3\u003eInternational sale of goods and CISG\u003c\/h3\u003e\n\u003cp\u003eFor international sales of goods, the Act (1987:822) on International Sales of Goods and the UN Convention on Contracts for the International Sale of Goods (CISG) may be applicable. Appendix 10 therefore contains an explicit choice where the parties can state whether the CISG is to apply or be excluded.\u003c\/p\u003e\n\n\u003ch3\u003eEnglish Customer Agreement under Swedish law\u003c\/h3\u003e\n\u003cp\u003eThe English version is a complete \u003cstrong\u003eCustomer Agreement\u003c\/strong\u003e with the same structure and 10 schedules. It is intended for corporate relationships where Swedish rules are to apply but where the customer, supplier, group functions, owners, or advisors work in English.\u003c\/p\u003e\n\u003cp\u003eThe English template is thus adapted to Swedish law and should not be confused with an agreement under British or American law.\u003c\/p\u003e\n\n\u003ch3\u003eDetailed user guide included\u003c\/h3\u003e\n\u003cp\u003eThe separate guide shows step-by-step how to use the Customer Agreement. It helps the user determine when the Customer Agreement is the right form of agreement, how to fill in the appendices, how to formulate payment terms, how to distinguish between goods and services, how to handle GDPR issues, and which checkpoints should be cleared before signing.\u003c\/p\u003e\n\n\u003ch3\u003eReviewed for 2026\/2027\u003c\/h3\u003e\n\u003cp\u003eThe legal review is dated \u003cstrong\u003eOctober 4, 2026\u003c\/strong\u003e. The template package has been checked against, among other things:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003ethe Contracts Act (1915:218),\u003c\/li\u003e\n\n\u003cli\u003ethe Sale of Goods Act (1990:931),\u003c\/li\u003e\n\n\u003cli\u003ethe Interest Act (1975:635),\u003c\/li\u003e\n\n\u003cli\u003ethe Act (1981:739) on Compensation for Debt Collection Costs, etc.,\u003c\/li\u003e\n\n\u003cli\u003ethe Act (1987:822) on International Sales of Goods,\u003c\/li\u003e\n\n\u003cli\u003ethe General Data Protection Regulation (EU) 2016\/679 (GDPR),\u003c\/li\u003e\n\n\u003cli\u003ethe Act (2018:218) supplementing the EU General Data Protection Regulation,\u003c\/li\u003e\n\n\u003cli\u003ethe Trade Secrets Act (2018:558).\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003cp\u003eThe designation 2026\/2027 means that the documents have been reviewed against the legal situation at the date of review and are developed for use during these years. In the event of later legislative changes, the template should always be checked against the new legal situation.\u003c\/p\u003e\n\n\u003ch3\u003eFormat and delivery\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003e3 documents • 6 files • 43 pages • 10 appendices\/schedules\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eWord (DOCX)\u003c\/strong\u003e – fully editable.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003ePDF\u003c\/strong\u003e – for reference, printing, and layout checking.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDigital delivery\u003c\/strong\u003e – no physical product is sent.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eImportant\u003c\/h3\u003e\n\u003cp\u003eThe template package is professional general contractual material and does not replace individual legal advice. Large contract values, regulated activities, complicated international deliveries, IT outsourcing, extensive personal data processing, advanced intellectual property structures, or unusually high liability risks should be assessed separately by a qualified advisor.\u003c\/p\u003e\n","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":55594456088918,"sku":"KUNDAVTAL-B2B-2026-2027","price":99.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/kundavtal-b2b-2026-2027-hero.png?v=1791074357","url":"https:\/\/mallbutiken.se\/en\/products\/kundavtal-b2b-mallpaket-2026-2027-word-pdf-english-svensk-ratt","provider":"Mallbutiken","version":"1.0","type":"link"}