{"product_id":"reklamation-hotell-semesterboende-fel-prisavdrag-och-overbokning-word-pdf-excel","title":"Hotel \u0026 holiday accommodation complaints – defects, price reductions and overbooking | Word\/PDF\/Excel","description":"\u003csection class=\"mb-product-information\" lang=\"sv\" style=\"color:#173B54;line-height:1.72\"\u003e\n\u003cp\u003e\u003cstrong\u003eIs the hotel overbooked, the room dirty, or the holiday accommodation worse than promised?\u003c\/strong\u003e Here you will find editable Swedish document templates for making a complaint about defects in a \u003cstrong\u003eseparately booked hotel or holiday accommodation\u003c\/strong\u003e, requesting rectification, an individual price reduction or – where the conditions are met – a refund and compensation for substantiated additional costs. An Excel workbook with nine tabs helps you keep track of bookings, contacts, evidence, claims and actual payments.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant:\u003c\/strong\u003e This product primarily applies to agreements for a single hotel room, cottage or other holiday accommodation between a private individual and a business, not a package tour where flights and accommodation have been sold as a package. Hotel bookings normally have \u003cstrong\u003eno statutory right of withdrawal\u003c\/strong\u003e, and cancellation is primarily governed by the booking terms and conditions.\u003c\/p\u003e\n\n\u003cdiv style=\"border:1px solid #BBD2E0;border-left:5px solid #286783;background:#EAF3F8;border-radius:12px;padding:18px 20px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 8px;font-size:1.24em\"\u003e01. Package contents\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e15 customer files:\u003c\/strong\u003e seven editable Word files (DOCX), seven corresponding searchable and printable PDF files and an Excel workbook (XLSX) with nine tabs. The Word\/PDF pairs consist of \u003cstrong\u003efive Swedish templates, a Swedish user guide and an English User Guide\u003c\/strong\u003e. The English guide provides assistance with the Swedish documents, not five English translations. The PDF files do not contain interactive fillable fields.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:1px solid #BBD2E0;border-left:5px solid #286783;background:#FFFFFF;border-radius:12px;padding:18px 20px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 8px;font-size:1.24em\"\u003e02. What the files contain\u003c\/h2\u003e\n\n\u003cp\u003eFields for booking number, contracting party, room and booked nights, agreed and actually paid price, description of the defect, date the defect was discovered, offered rectification, receipts, photographic evidence and written claims. Excel distinguishes between \u003cstrong\u003eclaimed amount, amount accepted by the hotel, documented expenses and actually received refund\u003c\/strong\u003e. The formulas do not determine what you are legally entitled to.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eFiles included in the package\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;min-width:640px;border-collapse:collapse\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#173B54;color:#fff\"\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:10px\"\u003eDocument\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:10px\"\u003eUse\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:10px\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e01. Complaint – defect in hotel room or accommodation\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDocument the defect, notify the hotel as soon as possible and request rectification.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDOCX + PDF, Swedish\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e02. Price reduction – remaining deficiencies\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eJustify an individual price reduction based on the extent and duration of the defect.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDOCX + PDF, Swedish\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:88px;border-bottom:1px solid #D6E4EC\"\u003e03. Overbooking – alternative accommodation\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eRequest an equivalent room, explore a refund and substantiated additional costs.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDOCX + PDF, Swedish\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e04. Missing room or closed hotel\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDemand a solution or refund for confirmed but not provided accommodation.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDOCX + PDF, Swedish\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e05. Price change and cancellation terms\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eRequest a breakdown of a post-charge or disputed cancellation fee.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDOCX + PDF, Swedish\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e06. Swedish user guide\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eChoose the correct action and document the hotel's offers and responses.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDOCX + PDF, Swedish\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e07. English User Guide\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eEnglish instructions for the Swedish forms – not translated English claim letters.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eDOCX + PDF, English\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003e08. Excel – booking, claim and evidence register\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eNine tabs with cases, bookings, defects, claims, expenses and refunds.\u003c\/td\u003e\n\n\u003ctd style=\"padding:8px;border-bottom:1px solid #D6E4EC\"\u003eXLSX, Swedish\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eHow to complain about a hotel or holiday accommodation in five steps\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCheck the contracting party.\u003c\/strong\u003e See who you have an agreement with according to the booking confirmation and terms and conditions. If you booked through a platform, it may have a limited intermediary role; check both the hotel's and the platform's contact channels.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDocument what was agreed.\u003c\/strong\u003e Save the room description, advertised standard, promised view\/facilities, price, booking date, photographs and messages. Do not share full credit card details or sensitive personal information.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eComplain as soon as possible.\u003c\/strong\u003e If you discover, for example, dirt, noise or missing equipment, you should primarily notify the business on site and give it an opportunity to rectify it. Do not wait until you have returned home.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eChoose a claim based on what happened.\u003c\/strong\u003e Request rectification for a rectifiable defect, explore an individual price reduction for remaining deficiencies, or request an equivalent room and a possible refund in the event of overbooking. Additional costs must be specified and substantiated.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eFollow up in writing.\u003c\/strong\u003e Document responses, actual refunds and relevant documents in Excel. Check ARN's current jurisdiction and amount\/time limits for unresolved consumer disputes.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eLegal guidance on separately booked hotel rooms\u003c\/h2\u003e\n\n\u003ch3\u003eDefects and deficiencies: complain first and request rectification\u003c\/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/problem-med-hotell-eller-semesterboende\/\" rel=\"nofollow noopener\"\u003eThe Swedish Consumer Agency\u003c\/a\u003e states that you should complain to the business as soon as possible when you discover problems with the room or accommodation. If the room is uncleaned, it may be reasonable to first request cleaning. If the hotel cannot rectify the problem, another equivalent room or, depending on the circumstances, a price reduction may be appropriate. If you wait to point out a rectifiable defect until after you return home, you may lose the right to a price reduction because the business has not had a chance to rectify it.\u003c\/p\u003e\n\n\u003ch3\u003ePrice reduction for remaining deficiencies or disturbances\u003c\/h3\u003e\n\n\u003cp\u003eThe size of the price reduction should be assessed individually based on what you booked, how the stay was affected and how long the problem persisted. If, for example, cleaning or air conditioning was missing for certain nights, only the affected part of the stay may be relevant. A general fixed percentage according to the package travel rules should not be applied to a separate hotel booking. Known disturbances that the hotel clearly informed you about before the booking may affect what you can claim.\u003c\/p\u003e\n\n\u003ch3\u003eOverbooked hotel or missing booking at check-in\u003c\/h3\u003e\n\n\u003cp\u003eIf the hotel has confirmed the room but cannot provide it due to overbooking, you should first request another equivalent room or accommodation. If this is not arranged within a reasonable time, a refund of the relevant booking and, depending on the circumstances, compensation for substantiated additional costs may be appropriate. If there is no booking, you need to be able to show that the accommodation has actually confirmed your purchase. If the hotel is closed and you cannot stay there as booked, the booking should be refunded.\u003c\/p\u003e\n\n\u003ch3\u003eHotel booked via a platform – who is responsible?\u003c\/h3\u003e\n\n\u003cp\u003eThere is no single answer that applies to all platforms. In many cases, the agreement is directly between the guest and the hotel or the host, while the booking platform acts as an intermediary. Check explicitly who the contracting party is and which part of the agreement each business is responsible for. If the platform itself caused a duplication or other booking error, you should document it and contact both.\u003c\/p\u003e\n\n\u003ch3\u003eCancellation, refund and no automatic right of withdrawal\u003c\/h3\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/boka-hotell-eller-semesterboende\/\" rel=\"nofollow noopener\"\u003eThe Swedish Consumer Agency on hotel bookings\u003c\/a\u003e is clear: there is normally no statutory right of withdrawal when booking a hotel or holiday accommodation. You can notify them that you wish to cancel, but it is not certain that you will be entitled to a refund. Check the terms and conditions that applied when you booked, any cancellation protection, and what you can prove. If you booked a \u003ca href=\"\/en\/products\/reklamation-paketresa-fel-under-resan-prisavdrag-och-excel-word-pdf-excel\"\u003epackage tour\u003c\/a\u003e, it is instead important to assess the rules of the package travel act.\u003c\/p\u003e\n\n\u003ch3\u003eCan the hotel change the price afterwards?\u003c\/h3\u003e\n\n\u003cp\u003eIn principle, you should pay the price that you and the accommodation agreed upon. The business should not unilaterally increase an already agreed final price. For unclear post-charges, document 05 helps you request a written price breakdown, reference to the terms and conditions, and a review of amounts that lack clear support.\u003c\/p\u003e\n\n\u003ch3\u003eWhat happens if the host is a private individual?\u003c\/h3\u003e\n\n\u003cp\u003ePrivate rentals need to be assessed against the relevant agreement. The Swedish National Board for Complaints and Appeals generally reviews disputes between consumers and businesses, not between two private individuals. Therefore, do not use the product's business-specific complaint texts uncritically in a private dispute.\u003c\/p\u003e\n\n\u003ch2\u003eNine Excel tabs for bookings, defects, costs and follow-up\u003c\/h2\u003e\n\n\u003cp\u003eThe workbook contains \u003cstrong\u003eRead me, Overview, Cases, Bookings, Incidents, Claims, Expenses, Refunds and Evidence\u003c\/strong\u003e. The overview summarizes the number of registered cases, booked\/paid accommodation, claimed amounts, amounts accepted by the counterparty, expenses, actual refunds and administrative differences. Contacts can be documented in the incident timelines, claims and evidence register.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTested calculation example:\u003c\/strong\u003e a claim of 200 SEK where the business accepted 100 SEK and actually refunded 50 SEK results in an administrative difference of 150 SEK between the claim and the received payment. This is not a confirmed right to an additional 150 SEK. Separate verifiable expenses are recorded in their own tab. Test values are cleared from the customer workbook and all 13 overview figures show zero when it is empty.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently asked questions about complaining about hotels and holiday accommodation\u003c\/h2\u003e\n\n\u003ch3\u003eHow do I complain about a dirty or substandard hotel room?\u003c\/h3\u003e\n\n\u003cp\u003eTake photographs and contact the hotel directly during the stay. Describe what was agreed, what is lacking, and what you want the business to rectify, for example cleaning, repair, or another room.\u003c\/p\u003e\n\n\u003ch3\u003eDo I have to complain on site, or can I wait until I get home?\u003c\/h3\u003e\n\n\u003cp\u003eComplain as soon as possible, preferably on site. If the hotel is not given the opportunity to rectify a defect, you may lose the right to a price reduction for that defect. Save the date and proof of receipt.\u003c\/p\u003e\n\n\u003ch3\u003eHow much price reduction can I claim for a bad hotel?\u003c\/h3\u003e\n\n\u003cp\u003eThere is no general fixed percentage. The assessment depends on, among other things, what was promised, how large the defect is, how long it persisted, and what the hotel has done to rectify it. Excel does not determine the size of the price reduction.\u003c\/p\u003e\n\n\u003ch3\u003eWhat happens if the hotel is overbooked and I do not get my room?\u003c\/h3\u003e\n\n\u003cp\u003eRequest an equivalent alternative. If the hotel cannot arrange a functional room within a reasonable time, a refund may be appropriate. Also document reasonable and substantiated additional costs, for example transport to new accommodation.\u003c\/p\u003e\n\n\u003ch3\u003eDo I have a right of withdrawal when I book a hotel online?\u003c\/h3\u003e\n\n\u003cp\u003eNo, hotel and holiday accommodation bookings are normally not covered by a statutory right of withdrawal. Primarily, the booking and cancellation terms and conditions that applied when you booked determine whether you will receive a refund if you cancel.\u003c\/p\u003e\n\n\u003ch3\u003eCan the hotel increase the price after a confirmed booking?\u003c\/h3\u003e\n\n\u003cp\u003eYou should normally pay the price you agreed upon at the time of booking. If the business wants to charge more, you should request a written explanation and the terms and conditions on which it is based.\u003c\/p\u003e\n\n\u003ch3\u003eWho is responsible when I book via a hotel platform?\u003c\/h3\u003e\n\n\u003cp\u003eCheck the booking confirmation and terms and conditions. The agreement is often directly with the hotel or the host, but the intermediary's responsibility varies. If in doubt, contact both and ask them to clarify which party is responsible.\u003c\/p\u003e\n\n\u003ch3\u003eCan I use the templates when the hotel is part of a package tour?\u003c\/h3\u003e\n\n\u003cp\u003eNot without adaptation. Package tours may be covered by the package travel act and the organizer's responsibility for the agreed travel services. Instead, use the special package tour package if its applicability requirements are met.\u003c\/p\u003e\n\n\u003ch3\u003eCan I have ARN review a dispute about a privately rented cottage?\u003c\/h3\u003e\n\n\u003cp\u003eARN generally reviews disputes between consumers and businesses, not pure disputes between two private individuals. Check the host's status and ARN's current amount and time limits.\u003c\/p\u003e\n\n\u003ch3\u003eAre the PDF files digitally fillable?\u003c\/h3\u003e\n\n\u003cp\u003eThe PDF versions are searchable and printable on paper but are not interactive forms. Use the Word files to change and fill in information. The English guide does not translate all Swedish letters.\u003c\/p\u003e\n\n\u003ch2\u003eOfficial sources and review dates\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/problem-med-hotell-eller-semesterboende\/\" rel=\"nofollow noopener\"\u003eThe Swedish Consumer Agency – Problems with hotels or holiday accommodation\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/boka-hotell-eller-semesterboende\/\" rel=\"nofollow noopener\"\u003eThe Swedish Consumer Agency – Book hotels or holiday accommodation\u003c\/a\u003e · \u003ca href=\"https:\/\/www.arn.se\/\" rel=\"nofollow noopener\"\u003eThe Swedish National Board for Complaints and Appeals (ARN)\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProduct version 1.0. AI-assisted legal source and scenario check November 6, 2026.\u003c\/strong\u003e No independent external legal review or authority certification. The documents are general contract and consumer templates, not individual legal advice. Claims and percentages in Excel do not determine any legal compensation. Digital download as a ZIP requires that the product is later linked to Digital Products and published. This product is created solely as a Shopify DRAFT.\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56503134486870,"sku":"HOTELL-REKL-BOENDE-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_hotell_reklamation_huvudbild_1600.png?v=1794001399","url":"https:\/\/mallbutiken.se\/en\/products\/reklamation-hotell-semesterboende-fel-prisavdrag-och-overbokning-word-pdf-excel","provider":"Mallbutiken","version":"1.0","type":"link"}