{"product_id":"reklamation-mobelmontering-garderob-sakerhet-prisavdrag","title":"Furniture Assembly Complaint – Incorrectly Assembled Wardrobe, Safety Issues, and Price Reduction | Word\/PDF\/Excel","description":"\u003csection lang=\"sv\" style=\"color:#163c59;line-height:1.68\"\u003e\n\u003cp\u003e\u003cstrong\u003eHas a furniture assembly company incorrectly assembled your wardrobe, bookcase, chest of drawers, or other piece of furniture?\u003c\/strong\u003e With this document package, you can document a specific deficiency, make a formal complaint about the work, request a safe correction, and, if necessary, challenge the assembly invoice. The package includes five specific Swedish customer letters, two user guides, and an Excel register with nine tabs.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick answer:\u003c\/strong\u003e Start by checking whether you purchased the assembly as a \u003cstrong\u003estandalone service\u003c\/strong\u003e or if it \u003cstrong\u003ewas included in the furniture purchase\u003c\/strong\u003e. For independent work on movable property, the Consumer Services Act may apply. However, according to \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eSection 2, second point of the Consumer Services Act\u003c\/a\u003e, the law does not apply to assembly performed by the company to fulfill a purchase. In the latter case, the seller's liability under the Consumer Sales Act and the contract must be assessed. Avoid using furniture that may be unstable until a qualified person has assessed its safety.\u003c\/p\u003e\n\n\u003cdiv style=\"background:#eef5fa;border:2px solid #b5d1e2;border-left:6px solid #236d97;border-radius:9px;padding:16px 18px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.17em;margin:0 0 7px\"\u003e01 · Package Contents\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003e\u003cstrong\u003e7 editable Word documents (.docx), 7 searchable A4 PDF files (.pdf), and 1 Excel workbook (.xlsx)\u003c\/strong\u003e with nine tabs. A total of \u003cstrong\u003e15 customer files in a ZIP\u003c\/strong\u003e. Five work letters and one user guide are in Swedish, while the seventh guide is in English. The PDF files are searchable and printable, but are not interactive forms. The documents include a separate instructions page that is removed before the customer letter is sent.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"background:#eef5fa;border:2px solid #b5d1e2;border-left:6px solid #236d97;border-radius:9px;padding:16px 18px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.17em;margin:0 0 7px\"\u003e02 · What the Files Contain\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eSeparate work letters for incorrectly assembled furniture, unsafe anchoring, damage to furniture or the home, failure to remedy, or specific objections to the assembly fee. The Excel workbook keeps \u003cstrong\u003ethe agreed assembly method, actual performance, observed defects, photographic evidence, company contacts, requested, admitted, and paid amounts\u003c\/strong\u003e separate. No purported facts about your situation are pre-filled.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWho Is the Package For?\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe target audience is consumers who have hired a company\u003c\/strong\u003e for furniture assembly or a subsequent assembly service and can show what was agreed. It is particularly useful when parts have been assembled incorrectly, doors are not aligned, a piece of furniture could tip over, a wall or floor was damaged during the work, or an alleged extra job has been invoiced.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant distinction:\u003c\/strong\u003e The package is primarily written for \u003cem\u003estandalone assembly services\u003c\/em\u003e. If you purchased a wardrobe where the seller also sold and was responsible for assembly as part of the purchase, the individual complaint must be adapted to the correct contract and the \u003ca href=\"https:\/\/www.konsumentverket.se\/lagar\/konsumentkoplagen-konsument\/\"\u003eConsumer Sales Act\u003c\/a\u003e. This is not a technical assembly manual, not a basis for your own wall drilling, and not a general contract for kitchen renovation or new construction.\u003c\/p\u003e\n\n\u003ch2\u003eAll Files in the Package\u003c\/h2\u003e\n\n\u003cdiv style=\"max-width:100%;overflow-x:auto\"\u003e\u003ctable style=\"border-collapse:collapse;width:100%;min-width:730px\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#e4f0f7\"\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:9px\"\u003eDocument\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:9px\"\u003eUse\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:9px\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:9px\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;text-align:left;border-bottom:1px solid #d0e1ed\"\u003e01. Complaint about incorrect furniture assembly\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eInitial complaint about standalone assembly work, e.g., incorrectly assembled wardrobe or chest of drawers\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;text-align:left;border-bottom:1px solid #d0e1ed\"\u003e02. Request for safety check and anchoring\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSuspected unstable furniture, deficiencies in agreed wall anchoring, or safety risk\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;text-align:left;border-bottom:1px solid #d0e1ed\"\u003e03. Damage report – furniture, wall, or floor\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eObserved damage, evidence, cause, and written damage investigation\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;text-align:left;border-bottom:1px solid #d0e1ed\"\u003e04. Request for correction plan and follow-up\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eWhen the company has not provided a plan or the initial correction did not work\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;text-align:left;border-bottom:1px solid #d0e1ed\"\u003e05. Invoice objection and conditional price reduction\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSpecified extra work, separate claim amounts, and written decision\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;text-align:left;border-bottom:1px solid #d0e1ed\"\u003e06. Swedish user guide\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eDocument selection, contract types, legal limitations, and Excel instructions\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;text-align:left;border-bottom:1px solid #d0e1ed\"\u003e07. English User Guide\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eExplains the five Swedish letters. Does not contain English complaint letters.\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:9px;text-align:left;border-bottom:1px solid #d0e1ed\"\u003e08. Excel – case and cost register\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eNine tabs for assignment, assembly steps, defects, evidence, contacts, and costs\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border-bottom:1px solid #d0e1ed\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eFive Concrete Situations – Choose the Right Letter\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003e1. The wardrobe has been assembled crookedly:\u003c\/strong\u003e You have a separate invoice for assembly and can show a deviation from the contract or relevant instructions. Use work letter 01 for the initial substantive complaint and ask the company to check the work.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e2. The bookcase or chest of drawers seems unstable:\u003c\/strong\u003e Use work letter 02 to request a professional assessment and a safe action plan. If a piece of furniture could tip over, keep it out of use and do not let children or others stay near it. Do not attempt to secure it yourself.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e3. The floor or wall has been damaged:\u003c\/strong\u003e Use work letter 03 for observations, before-and-after photos, a timeline, and a request for an explanation. Damage discovered after the work does not automatically show who caused it.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e4. The assembly company has not corrected the defect:\u003c\/strong\u003e Work letter 04 helps you follow up on the previous complaint and request a concrete plan with a date, scope, the person who will perform the work, and a safety assessment.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e5. You were invoiced for an unagreed addition:\u003c\/strong\u003e Work letter 05 distinguishes between the agreed price, undisputed invoice items, what you actually object to, and a conditional price reduction. Document an admitted amount and actually paid compensation separately.\u003c\/p\u003e\n\n\u003ch2\u003eExcel with Nine Tabs for Full Control\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSTART · Assignment · Assembly Steps · Defect Register · Evidence · Contacts · Costs · Overview · READ ME.\u003c\/strong\u003e You can register a case ID and link all documents to the same assignment. The Assignment tab has specific fields for whether it is a \u003cem\u003eseparate assembly service\u003c\/em\u003e, \u003cem\u003eincluded in the furniture purchase\u003c\/em\u003e, or \u003cem\u003eunclear\u003c\/em\u003e. The Defect Register documents the discovery date, complaint date, and safety risk without drawing an automatic conclusion about liability.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eVerifiable Formulas:\u003c\/strong\u003e For example, a genuine complaint on November 1 and an actual response on November 5 gives \u003cstrong\u003e4 calendar days\u003c\/strong\u003e. If 170 SEK is entered as the requested price reduction and 55 SEK as documented additional costs, \u003cstrong\u003e225 SEK\u003c\/strong\u003e is shown as the mathematically requested amount; 110 SEK approved minus 50 SEK actually paid is shown as \u003cstrong\u003e60 SEK\u003c\/strong\u003e. The formulas do not determine liability for damages, the right to a refund, or legal deadlines. The customer file is free of sample data, contains no macros, and has no external data links.\u003c\/p\u003e\n\n\u003ch2\u003eThe Law: Standalone Assembly versus Purchase\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eStandalone assembly of a movable piece of furniture:\u003c\/strong\u003e A company that assembles a previously purchased piece of furniture under a separate contract may be covered by \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eSection 1, first point of the Consumer Services Act\u003c\/a\u003e. In that case, the work must be performed professionally according to Section 4. If the service is defective, Section 9 and Sections 16–22 on defects, complaints, remedy, and price reductions may become relevant under their respective conditions.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAssembly included in the furniture purchase:\u003c\/strong\u003e \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eSection 2, second point of the Consumer Services Act\u003c\/a\u003e excludes installation and assembly performed by a trader to fulfill a purchase. Therefore, assess the seller's liability and the contract according to the \u003ca href=\"https:\/\/www.konsumentverket.se\/lagar\/konsumentkoplagen-konsument\/\"\u003eConsumer Sales Act\u003c\/a\u003e. A consumer should not automatically direct an allegation under the wrong law against an external assembler without having clarified the contracting party.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eComplaint and remedy:\u003c\/strong\u003e For independent work on movable property, defects must be complained about within a reasonable time from when they were noticed or should have been noticed, and according to Section 17, a complaint within two months of discovery is always on time. The normal ultimate deadline is three years for work on movable property. If the work actually concerns a building or other immovable property, a different deadline may apply; \u003cstrong\u003eit is incorrect to generally promise ten years for all furniture assembly\u003c\/strong\u003e. According to Section 20, remedy may need to be offered at no extra cost, but the right is conditional.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eInvoices and compensation:\u003c\/strong\u003e In applicable service contracts, payment may only be withheld according to Section 19 to the extent required as security for the specific claim due to the defect. Undisputed amounts and other contractual terms must be handled correctly. Price reductions according to Sections 21–22 and damages according to Sections 31–32 require specific grounds. In case of an unclear price, Section 36 and the right to a specified calculation according to Section 40 may become relevant. A mathematical sum in Excel is not evidence of such a claim.\u003c\/p\u003e\n\n\u003ch2\u003eSix Steps from Complaint to Documented Follow-up\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eCheck the assignment order, the roles of the seller and the assembler, receipts, and whether the service was ordered separately.\u003c\/li\u003e\n\n\u003cli\u003eSecure dated photos of the defect, the relevant furniture manual, and explanations from the assembly company. Do not perform any risky interventions yourself.\u003c\/li\u003e\n\n\u003cli\u003eChoose one of the five letters. Edit the Word version, remove the instructions page, and all unused bracketed placeholders.\u003c\/li\u003e\n\n\u003cli\u003eSend it to the correct company in writing and keep a copy as well as evidence of when you complained.\u003c\/li\u003e\n\n\u003cli\u003eRecord the company's actual response, any attempts at remedy, and costs in Excel. Distinguish between requested, admitted, and paid.\u003c\/li\u003e\n\n\u003cli\u003eIf you cannot reach an agreement, check \u003ca href=\"https:\/\/www.arn.se\/tvisteomraden\/mobler\/\"\u003eARN Furniture\u003c\/a\u003e and whether your case meets the authority's review requirements.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eCommon Questions about Incorrect Furniture Assembly\u003c\/h2\u003e\n\n\u003ch3\u003eCan I complain about an incorrectly assembled wardrobe?\u003c\/h3\u003e\n\n\u003cp\u003eYes, if the work deviates from what was agreed or from professional performance, a claim may become relevant. First, identify the correct contracting party and whether it is a separate assembly service or part of a purchase.\u003c\/p\u003e\n\n\u003ch3\u003eWhich law applies to assembly from the furniture store?\u003c\/h3\u003e\n\n\u003cp\u003eAssembly performed to fulfill the purchase is excluded in Section 2, second point of the Consumer Services Act. In that case, the rules of the Consumer Sales Act and the seller's obligations should be examined. Standalone services may be assessed according to the Consumer Services Act.\u003c\/p\u003e\n\n\u003ch3\u003eCan I use an unstable bookcase while the company investigates?\u003c\/h3\u003e\n\n\u003cp\u003eAvoid using suspected unstable furniture or letting children stay near them. Request a professional safety assessment and proper anchoring where necessary.\u003c\/p\u003e\n\n\u003ch3\u003eDoes the company have the right to correct an incorrect assembly?\u003c\/h3\u003e\n\n\u003cp\u003eFor a standalone service, remedy under the Consumer Services Act may become relevant, and the company may be given an opportunity to correct the defect under legal conditions. If the correction is risky or unsuitable, the situation needs to be assessed specifically.\u003c\/p\u003e\n\n\u003ch3\u003eDoes a ten-year complaint period apply to wardrobe assembly?\u003c\/h3\u003e\n\n\u003cp\u003eNot generally. The normal ultimate limit for work on movable property according to the Consumer Services Act is three years after the completed assignment. Ten years may apply to certain works on buildings or other immovable property, depending on the actual nature of the work.\u003c\/p\u003e\n\n\u003ch3\u003eCan I claim compensation for a damaged floor?\u003c\/h3\u003e\n\n\u003cp\u003eDamages that occurred in connection with assembly may give the right to compensation under the right conditions. Document the previous condition, actual damage, causation, and substantiated repair costs. A purchase price or a quote is not automatically an approved amount of damages.\u003c\/p\u003e\n\n\u003ch3\u003eCan I withhold the entire assembly invoice?\u003c\/h3\u003e\n\n\u003cp\u003eNo, not automatically. For an applicable consumer service, according to Section 19, you can withhold as much as is necessary as security for a concrete claim due to the defect. Undisputed amounts and other contractual terms must be handled correctly.\u003c\/p\u003e\n\n\u003ch3\u003eCan ARN review a dispute about furniture assembly?\u003c\/h3\u003e\n\n\u003cp\u003eARN has a specific area for \u003ca href=\"https:\/\/www.arn.se\/tvisteomraden\/mobler\/\"\u003eFurniture\u003c\/a\u003e, which can include the purchase of goods and the purchase of services. The normal value limit is 1,500 SEK, and the complaint must normally be submitted within one year from the first complaint. Check the current rules and jurisdiction.\u003c\/p\u003e\n\n\u003ch3\u003eAre the letters translated into English or the PDF files fillable?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The five work letters and the Swedish guide are in Swedish. The English User Guide explains the use but is not an English version of the letters. The PDF files are searchable and printable; edit the letters themselves in Word.\u003c\/p\u003e\n\n\u003ch2\u003eRelated Templates\u003c\/h2\u003e\n\n\u003cp\u003eIf the complaint instead concerns the furniture purchase itself, the \u003ca href=\"https:\/\/mallbutiken.se\/products\/reklamationsbrev-vara-tjanst-konsument-2027\"\u003eComplaint Letter for Goods and Services\u003c\/a\u003e may be a broader alternative. For later evidence and dispute resolution, the \u003ca href=\"https:\/\/mallbutiken.se\/products\/arn-anmalan-konsumenttvist-word-pdf-excel\"\u003eARN Complaint – Consumer Dispute and Evidence\u003c\/a\u003e may be relevant. These products do not replace the specific documentation of assembly steps and safety risks in this package.\u003c\/p\u003e\n\n\u003ch2\u003eOfficial Sources and Review Status\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eConsumer Services Act (1985:716), Parliament\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/lagar\/konsumenttjanstlagen-konsument\/\"\u003eConsumer Agency: Consumer Services Act\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/lagar\/konsumentkoplagen-konsument\/\"\u003eConsumer Agency: Consumer Sales Act\u003c\/a\u003e · \u003ca href=\"https:\/\/www.arn.se\/tvisteomraden\/mobler\/\"\u003eARN: Furniture\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003csmall\u003eVersion 1.0. Sweden. AI-assisted legal source check 2026-11-07. No external independent legal review, authority certification, or guarantee of compensation. All facts must be adapted to your situation and your contract. Digital download via ZIP after separate file linking and possible publication; the product is created as a Shopify DRAFT.\u003c\/small\u003e\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56511009685846,"sku":"MB-MOBELMONTERING-REKLAMATION-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_mobelmontering_reklamation_huvudbild_1600.png?v=1794081943","url":"https:\/\/mallbutiken.se\/en\/products\/reklamation-mobelmontering-garderob-sakerhet-prisavdrag","provider":"Mallbutiken","version":"1.0","type":"link"}