{"product_id":"reklamation-mobeltapetserare-omkladsel-tygskador-faktura","title":"Complaint against furniture upholsterer – incorrect reupholstery, fabric damage and invoice dispute | Word\/PDF\/Excel","description":"\u003csection lang=\"sv\" class=\"mb-product-information\" style=\"line-height:1.68;color:#173b54\"\u003e\n\u003cp\u003e\u003cstrong\u003eHas your armchair or sofa been reupholstered in the wrong fabric, received poor stitching, been damaged, or not returned on time?\u003c\/strong\u003e This digital document package helps individuals in Sweden make a complaint about a \u003cstrong\u003efreestanding ordered furniture reupholstery or repair of their existing furniture\u003c\/strong\u003e, gather evidence, request an investigation, and address an unclear invoice.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick facts:\u003c\/strong\u003e Five Swedish working documents, a Swedish user guide and an English User Guide, all as editable Word (DOCX) and searchable, printable PDF without interactive form fields. Also an Excel workbook with nine tabs and 210 administrative formulas. \u003cstrong\u003e7 independent documents in two formats + 1 XLSX = 15 customer files.\u003c\/strong\u003e Swedish consumer law, version 1.0. Digital download as ZIP upon later activation of the product.\u003c\/p\u003e\n\n\u003cdiv style=\"border:2px solid #b8d3e5;border-left:6px solid #2a7fae;background:#eef6fb;padding:17px 19px;margin:20px 0;border-radius:8px\"\u003e\n\n\u003ch2 style=\"margin:0 0 8px\"\u003e01 · Package contents\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eFive Swedish working templates, a Swedish user guide and an English User Guide, each as DOCX and corresponding searchable PDF. A separate Excel workbook with nine tabs is included. \u003cstrong\u003e7 DOCX + 7 PDF + 1 XLSX = 15 customer files.\u003c\/strong\u003e The PDF files are formatted versions of the Word documents, not seven additional legal working templates.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:2px solid #b8d3e5;border-left:6px solid #2a7fae;background:#eef6fb;padding:17px 19px;margin:20px 0;border-radius:8px\"\u003e\n\n\u003ch2 style=\"margin:0 0 8px\"\u003e02 · What the files contain\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eComplaint about incorrect fabric upholstery, separate damage and value report, inquiry about a furniture item not yet returned, specified price\/invoice objection, and a neutral submission and evidence protocol. The guides help you choose a letter and understand the legal limits; Excel records the requested, offered, approved, and actually received amounts separately.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWhat problem does the package help you handle?\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eWrong material or poorly executed seams:\u003c\/strong\u003e You ordered reupholstery in a certain quality or color but receive a different result. Document 01 helps you describe the order, the actual deviation, and request investigation\/remedy. \u003cstrong\u003eDamage during work:\u003c\/strong\u003e New tears in the fabric, damaged frame, or other alleged damage is documented with before\/after pictures and an expert opinion when necessary, without automatically establishing liability.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDelayed delivery of armchair or sofa:\u003c\/strong\u003e A submitted piece of furniture is not yet ready or cannot be picked up. Document 03 helps you request information about location, work, and schedule without assuming the furniture is lost. \u003cstrong\u003eUnexpected invoice:\u003c\/strong\u003e Extra fabric, padding, or work has been added to the invoice. Document 04 can be used to request an itemized bill and object to specific items.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eChoose another basis\u003c\/strong\u003e if the issue concerns a \u003cem\u003enewly purchased\u003c\/em\u003e armchair\/sofa or if a company manufactures a completely new piece of furniture to order. The Consumer Sales Act and the terms of the contract may then be more relevant than the Consumer Services Act. See \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster-process\/reklamera-mobler-eller-inredning\/\"\u003eThe Swedish Consumer Agency's guidance on complaining about furniture and home furnishings\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003ch2\u003eAll files, languages, and formats\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"border-collapse:collapse;width:100%;min-width:750px\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#e3f1f9\"\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:9px\"\u003eFile\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:9px\"\u003eUse\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:9px\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:9px\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;border:1px solid #c9ddeb;padding:9px\"\u003e01 Complaint – incorrect reupholstery\u003c\/th\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eWrong fabric, sewing, fit, or padding; remedy\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;border:1px solid #c9ddeb;padding:9px\"\u003e02 Damage report – fabric and furniture\u003c\/th\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eBefore\/after pictures, damage, supported value, and investigation\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;border:1px solid #c9ddeb;padding:9px\"\u003e03 Delayed or not returned furniture\u003c\/th\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eAgreed time, written inquiry, and follow-up\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;border:1px solid #c9ddeb;padding:9px\"\u003e04 Price and invoice objection\u003c\/th\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eFabric\/material surcharge, quote, itemized bill\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;border:1px solid #c9ddeb;padding:9px\"\u003e05 Submission and evidence protocol\u003c\/th\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eCondition, fabric choice, events, actions, and decisions\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;border:1px solid #c9ddeb;padding:9px\"\u003e06 Swedish user guide\u003c\/th\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eDocument selection, legal rules, checklist, and sources\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;border:1px solid #c9ddeb;padding:9px\"\u003e07 English User Guide\u003c\/th\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eInstructions for the Swedish documents\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;border:1px solid #c9ddeb;padding:9px\"\u003e08 Excel – case and claim register\u003c\/th\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eNine tabs and 210 administrative formulas\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #c9ddeb;padding:9px\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eExcel – nine tabs for documentation and claims\u003c\/h2\u003e\n\n\u003cp\u003eThe tabs are \u003cstrong\u003eOverview, Cases, Furniture, Work Order, Deviations, Claims, Contacts, Actions, and Read Me\u003c\/strong\u003e. With 40 work rows on each relevant tab, you can collect order details, agreed fabric, condition before\/after, agreed completion time, photo references, and contacts. The 210 formulas create administrative summaries and control signals.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCalculation example:\u003c\/strong\u003e 1,200 SEK in requested price reduction and 300 SEK in requested supported additional cost gives \u003cstrong\u003e1,500 SEK REQUESTED\u003c\/strong\u003e. If the company offers 700 SEK, 500 SEK is documented as approved, and 200 SEK is actually paid out, these steps are recorded in separate columns. Excel then shows 300 SEK remaining of the registered approved amount. It is not a judgment, established debt, or guarantee of compensation.\u003c\/p\u003e\n\n\u003cp\u003eAn invoice of 1,200 SEK against an approximate price quote of 1,000 SEK gives a \u003cstrong\u003econtrol flag\u003c\/strong\u003e, not automatically an unauthorized overcharge. The law's rules on agreed other price limits and legal price surcharges may affect the assessment.\u003c\/p\u003e\n\n\u003ch2\u003eHow to use the templates\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eCollect quote, submission receipt, order, optional fabric sample, fabric\/color code, dated photos, invoice, and messages.\u003c\/li\u003e\n\n\u003cli\u003eChoose the right working letter after the type of alleged deficiency: performance error, damage, delay, invoice, or neutral evidence journal.\u003c\/li\u003e\n\n\u003cli\u003eFill in the Word version. Remove alternative text and brackets, check amounts and actual dates.\u003c\/li\u003e\n\n\u003cli\u003eSeparate what can actually be observed from unclear causes and liability not yet examined.\u003c\/li\u003e\n\n\u003cli\u003eSend the complaint with tracking, save attachments and proof of sending, and document actual responses.\u003c\/li\u003e\n\n\u003cli\u003eUse Excel for follow-up, not to determine complaint deadlines, damages, or the furniture's actual market value.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eLegal basis and limitations\u003c\/h2\u003e\n\n\u003cp\u003eA freestanding service where a business operator reupholsters or repairs a consumer's existing loose furniture is normally covered by the \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eConsumer Services Act (1985:716)\u003c\/a\u003e (§ 1). However, the law does not cover the manufacture of new loose items or work performed to fulfill a purchase of goods (§ 2). Professionalism follows from § 4; defects and possible consequences are treated in among others §§ 9 and 16–23, delay in §§ 24–31, and price in §§ 36–41. Also read \u003ca href=\"https:\/\/www.konsumentverket.se\/konsumentratt-process\/reklamera-tjanst\/\"\u003eThe Swedish Consumer Agency's guidance on complaining about incorrect services\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eComplaint period:\u003c\/strong\u003e The complaint must be sent within a reasonable time after the consumer discovered or should have discovered the defect. A complaint within two months after discovery is always on time. For work on a loose item, the latest limit is normally three years after the assignment was completed, with the law's exceptions (§ 17).\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrice quote:\u003c\/strong\u003e Fixed, approximate, and ongoing prices are different. With an approximate price, the amount may not exceed by more than fifteen percent as a rule, but another agreement or legal price surcharge according to § 38 can change the answer (§ 36). The consumer can request an itemized bill according to § 40; a timely request can affect the time of payment according to § 41.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCompensation and security:\u003c\/strong\u003e Damage to fabric, frame, or furniture does not automatically mean the company is liable or that the previous purchase price should be fully compensated. Remedy, price reduction, rescission, withholding payment, and damages have different conditions. An unstable piece of furniture should not be used before a professional has checked the risk. The actions do not replace furniture inspection or individual legal advice.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\n\u003ch3\u003eCan I complain about wrong fabric or poor stitching?\u003c\/h3\u003e\n\n\u003cp\u003eYes, when a freestanding reupholstery does not correspond to what was agreed or was not performed professionally, there may be a defect in the service. Document fabric choice, order, and actual result, and complain within a reasonable time.\u003c\/p\u003e\n\n\u003ch3\u003eWhat do I do if the sofa or armchair is not returned?\u003c\/h3\u003e\n\n\u003cp\u003eThe inquiry letter helps you request a documented schedule and location for the furniture. Delay is not automatically permanent loss; cause, agreement, and possible costs are investigated separately.\u003c\/p\u003e\n\n\u003ch3\u003eCan I demand the full purchase price if the furniture has been damaged?\u003c\/h3\u003e\n\n\u003cp\u003eNot automatically. Age, condition, possible expert value, actual damage, and causation can affect a claim for compensation. A special assessment may be required for antiques or designer furniture.\u003c\/p\u003e\n\n\u003ch3\u003eWhat if the upholsterer charges for extra fabric?\u003c\/h3\u003e\n\n\u003cp\u003eIt depends on the price basis, what was agreed, and any rules on additional work. Request an itemized invoice and document exactly which changes you have approved.\u003c\/p\u003e\n\n\u003ch3\u003eAre the PDF files digitally fillable?\u003c\/h3\u003e\n\n\u003cp\u003eNo. They are searchable and printable but lack interactive form fields. Edit in the Word versions.\u003c\/p\u003e\n\n\u003ch3\u003eAre the working templates available in English?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The five working templates and Excel are in Swedish. Only the English User Guide is a separate English user guide.\u003c\/p\u003e\n\n\u003ch3\u003eIs Excel an automatic legal claim calculation?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Excel summarizes registered amounts and shows control signals; it does not examine legal liability, approval, reasonableness, or prescription.\u003c\/p\u003e\n\n\u003ch2\u003eOfficial sources, version, and transparency\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eConsumer Services Act (1985:716) – Swedish Parliament\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/konsumentratt-process\/reklamera-tjanst\/\"\u003eSwedish Consumer Agency – complaining about incorrect services\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/konsumentratt\/reparationstjanst\/\"\u003eSwedish Consumer Agency – repair services\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster-process\/reklamera-mobler-eller-inredning\/\"\u003eSwedish Consumer Agency – complaining about newly purchased furniture\u003c\/a\u003e. Version \u003cstrong\u003e1.0, November 7, 2026\u003c\/strong\u003e. AI-assisted legal source control and technical file QA have been performed. No independent external legal review, expert furniture inspection, certification, or government approval has been performed.\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default","offer_id":56511384813910,"sku":"MOBELTAPETSERARE-REKLAM-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/mobeltapetserare-reklamation-huvudbild-1600.png?v=1794084579","url":"https:\/\/mallbutiken.se\/en\/products\/reklamation-mobeltapetserare-omkladsel-tygskador-faktura","provider":"Mallbutiken","version":"1.0","type":"link"}