{"product_id":"reklamation-skomakare-felaktig-skoreparation-skador","title":"Complaint against shoemaker – incorrect shoe repair, damaged or unreturned shoes | Word\/PDF\/Excel","description":"\u003csection lang=\"sv\" class=\"mb-product-information\" style=\"line-height:1.68;color:#153e5c\"\u003e\n\u003cp\u003e\u003cstrong\u003eDid the sole come loose after repair, was the heel fitted incorrectly, or did your shoes receive new damage at the cobbler's?\u003c\/strong\u003e With this document package, individuals in Sweden can make a formal complaint about a shoe repair order, request information about shoes that have not yet been returned, check the repair invoice, and document a well-substantiated claim for compensation. The package does not automatically establish liability, the value of the damage, or the right to a refund.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick facts:\u003c\/strong\u003e 5 Swedish working documents, 1 Swedish user guide and 1 English User Guide, all available as editable DOCX files and searchable, printable PDFs without interactive form fields. Also included is a Swedish Excel tool with nine tabs. \u003cstrong\u003e7 independent documents in two formats + 1 XLSX = 15 customer files.\u003c\/strong\u003e Swedish law; digital ZIP file intended for delivery only after the product is manually activated later.\u003c\/p\u003e\n\n\u003cdiv style=\"border:2px solid #b8d2e4;border-left:6px solid #286d9c;border-radius:8px;background:#eef5fb;padding:15px 18px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 7px\"\u003e01 · Package contents\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eFive Swedish complaint and working documents, a Swedish user guide and an English instruction guide, each in both DOCX and PDF. Also included is an XLSX workbook. \u003cstrong\u003e7 DOCX + 7 PDF + 1 XLSX = 15 files.\u003c\/strong\u003e The PDFs are corresponding format versions, not additional independent documents.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:2px solid #b8d2e4;border-left:6px solid #286d9c;border-radius:8px;background:#eef5fb;padding:15px 18px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 7px\"\u003e02 · What the files contain\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eSubstantiated complaint about repair defects, particularly evidence of damage and value, inquiry about shoes handed in, specification of price and invoice, and a submission\/evidence log. The guides explain the correct approach and legal limits; the Excel file keeps requested, offered, approved, and actually received amounts separate.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWho should choose the template – and who needs something else?\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample 1:\u003c\/strong\u003e The newly glued sole comes loose immediately after the shoe repair. You need to describe what was agreed and ask the cobbler to investigate a possible defect. \u003cstrong\u003eExample 2:\u003c\/strong\u003e A pair of shoes handed in cannot be located on the agreed collection day. You need to document the receipt, inquiry, and written responses, without already assuming that the shoes are definitely lost.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eChoose a different case basis\u003c\/strong\u003e for defects in newly purchased shoes from a store (normal consumer purchase), the manufacture of completely new shoes, corporate agreements, purely insurance claims, or court\/debt collection proceedings. This product does not replace an independent shoe-technical damage assessment.\u003c\/p\u003e\n\n\u003ch2\u003eFile by file: purpose, language and actual format\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto;width:100%\"\u003e\u003ctable style=\"border-collapse:collapse;width:100%;min-width:740px\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#e8f1f7\"\u003e\n\n\u003cth scope=\"col\" style=\"padding:9px;text-align:left\"\u003eDocument\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:9px;text-align:left\"\u003eUse\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:9px;text-align:left\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:9px;text-align:left\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:9px;border:1px solid #d3e0e9\"\u003e01 Complaint about incorrect shoe repair\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eReported defect in sole, heel, stitching or workmanship; request for inspection and remedy\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eDOCX + PDF; editable Word, printable and searchable PDF without form fields\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:9px;border:1px solid #d3e0e9\"\u003e02 Damaged shoes – basis for compensation\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eAlleged damage during handling, before\/after photos, value basis and claimed amount\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eDOCX + PDF; editable Word, printable and searchable PDF without form fields\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:9px;border:1px solid #d3e0e9\"\u003e03 Shoes not returned\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eInquiry about shoes handed in, receipt, tracking and request for a substantive response\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eDOCX + PDF; editable Word, printable and searchable PDF without form fields\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:9px;border:1px solid #d3e0e9\"\u003e04 Price and invoice check\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eItemized calculation, additional work and clearly defined objection to an amount\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eDOCX + PDF; editable Word, printable and searchable PDF without form fields\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:9px;border:1px solid #d3e0e9\"\u003e05 Submission and evidence log\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eCondition of the shoes, details, contacts, actual decisions and amounts\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eDOCX + PDF; editable Word, printable and searchable PDF without form fields\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:9px;border:1px solid #d3e0e9\"\u003e06 Swedish user guide\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eChoose the right letter, prepare the basis, legal rules, options and checklist\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eDOCX + PDF; editable Word, printable and searchable PDF without form fields\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:9px;border:1px solid #d3e0e9\"\u003e07 English User Guide\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eEnglish instructions for the Swedish legal working documents\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eDOCX + PDF; editable Word, printable and searchable PDF without form fields\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:9px;border:1px solid #d3e0e9\"\u003e08 Excel – case management tool\u003c\/th\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eNine tabs for register, damage, claims and follow-up\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:9px;border:1px solid #d3e0e9\"\u003eXLSX; editable workbook\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eExcel – how the nine tabs work\u003c\/h2\u003e\n\n\u003cp\u003eThe workbook contains \u003cstrong\u003eOverview, Cases, Shoes, Submission, Defects and damage, Claims, Contacts, Actions and Read me.\u003c\/strong\u003e Customer details are entered manually. Summation formulas show the number and amount; the date check flags if a registered collection appears to occur before the submission. Negative requested amounts are flagged for review.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eExample:\u003c\/strong\u003e If you enter 400 SEK in the requested repair refund price and 150 SEK in a separately substantiated additional cost, Excel shows a total of \u003cstrong\u003e550 SEK requested\u003c\/strong\u003e. The amount is therefore not legally established, approved or paid. Offered, actually approved and received are recorded separately. Excel does not automatically calculate complaint deadlines or the right to compensation.\u003c\/p\u003e\n\n\u003ch2\u003eWorkflow from complaint to follow-up\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eCollect submission receipt, order, price information, shoe brand, size, photos and date.\u003c\/li\u003e\n\n\u003cli\u003eChoose the working letter for defects, alleged damage, shoes not yet returned or invoice check.\u003c\/li\u003e\n\n\u003cli\u003eFill in the marked fields in Word and remove options that do not apply.\u003c\/li\u003e\n\n\u003cli\u003eSeparate factual observations from assumptions about the cause and distinguish between the repair price and the value of the shoes.\u003c\/li\u003e\n\n\u003cli\u003eSend the appropriate letter with tracking, save attachments and proof of dispatch.\u003c\/li\u003e\n\n\u003cli\u003eDocument the actual response, any action and decision in Excel; archive securely.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eSwedish law and important limitations\u003c\/h2\u003e\n\n\u003cp\u003eFor shoe repair for a private consumer, the \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eConsumer Services Act (1985:716)\u003c\/a\u003e normally applies because the work concerns movable property (§ 1). The law requires professional performance (§ 4), regulates defects and various consequences (including §§ 9 and 16–23), delays (§§ 24–31) and the right to an itemized calculation (§ 40). There are certain exceptions, for example when the work is part of a purchase (§ 2). See also \u003ca href=\"https:\/\/www.konsumentverket.se\/konsumentratt\/reparationstjanst\/\"\u003ethe Swedish Consumer Agency's guidance on repair services\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003eA complaint about a defect should normally be made within a reasonable time after discovery. A complaint made within two months after the defect is discovered is always considered to be made in time. For work on movable property, the usual absolute deadline is three years after the completed assignment, with exceptions (§ 17). Complain promptly. The right to remedy, price reduction, rescission or damages requires specific conditions. An old purchase price is not automatically the compensation value of the damage. Payment-inclusive is not automatically valid for the entire invoice. For large amounts or debt collection claims, personal advice may be needed.\u003c\/p\u003e\n\n\u003ch2\u003eSimilar cases – choose the right document\u003c\/h2\u003e\n\n\u003cp\u003eIf the company sends a separate debt collection claim, different handling is required: see \u003ca href=\"https:\/\/mallbutiken.se\/products\/bestrida-inkassokrav-invandningsbrev-bevisjournal-excel\"\u003eContest a debt collection claim – objection letter and evidence log\u003c\/a\u003e. For a later consumer dispute with compiled claims and evidence, an \u003ca href=\"https:\/\/mallbutiken.se\/products\/arn-anmalan-konsumenttvist-word-pdf-excel\"\u003eARN complaint – consumer dispute and case register\u003c\/a\u003e may be another document function. These are not identical to the complaint letter to the cobbler.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\n\u003ch3\u003eCan I complain about a loose sole or a heel that was fitted incorrectly?\u003c\/h3\u003e\n\n\u003cp\u003eYes, if the work is actually defective, you can complain about the shoe repair. Describe the defect, what was agreed and when it was discovered. A defect is not automatically proven just because the result does not meet an expectation.\u003c\/p\u003e\n\n\u003ch3\u003eWhat do I do if the cobbler cannot find my shoes?\u003c\/h3\u003e\n\n\u003cp\u003eDocument 03 helps you request tracking and a written response supported by the submission receipt and identifying features. Loss, liability and possible compensation should be investigated separately; failure to collect does not automatically prove definitive loss.\u003c\/p\u003e\n\n\u003ch3\u003eCan I claim the entire original purchase price?\u003c\/h3\u003e\n\n\u003cp\u003eNot automatically. The age of the shoes, condition, actual damage, repair possibility and documented value may play a role. The template helps you present the basis and a concrete claim, not to establish the compensation.\u003c\/p\u003e\n\n\u003ch3\u003eCan the cobbler charge more than the price we agreed upon?\u003c\/h3\u003e\n\n\u003cp\u003eIt depends on the price agreement, possibly approved additional work and the law. Document 04 allows you to request an itemized calculation and question a clearly defined item for substantive reasons.\u003c\/p\u003e\n\n\u003ch3\u003eCan I fill in the PDF directly?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The PDF files are searchable and printable, not interactive forms. The DOCX versions are editable.\u003c\/p\u003e\n\n\u003ch3\u003eDoes the package contain English complaint letters?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The five working documents and Excel are in Swedish. Only the English User Guide is in English and provides instructions on the Swedish documents.\u003c\/p\u003e\n\n\u003ch2\u003eSources, version and transparency\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eSwedish Parliament – Consumer Services Act (1985:716)\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/konsumentratt\/reparationstjanst\/\"\u003eSwedish Consumer Agency – repair services\u003c\/a\u003e. Document version \u003cstrong\u003e1.0, November 7, 2026\u003c\/strong\u003e. AI-assisted legal source review performed November 7, 2026; no independent external legal review, damage inspection or regulatory approval performed. Product pages and Excel do not automatically promise established claims or guaranteed dispute resolution.\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default","offer_id":56508278767958,"sku":"SKOMAKARE-REKLAM-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/skomakare-reklamation-huvudbild-1600.png?v=1794066633","url":"https:\/\/mallbutiken.se\/en\/products\/reklamation-skomakare-felaktig-skoreparation-skador","provider":"Mallbutiken","version":"1.0","type":"link"}