{"product_id":"reklamation-stadfirma-omstadning-prisavdrag-fakturakontroll","title":"Cleaning Company Complaint – Re-cleaning, Price Reduction and Invoice Check | Word\/PDF\/Excel","description":"\u003csection lang=\"sv\" class=\"mb-product-info\" style=\"line-height:1.65;color:#173b56\"\u003e\n\u003cp\u003e\u003cstrong\u003eAre you dissatisfied with a cleaning company after home cleaning or move-out cleaning?\u003c\/strong\u003e This Swedish template package helps consumers complain about specific cleaning deficiencies, request re-cleaning, and document what the cleaning company actually did. You get separate letters for complaints, requests for remedial action, follow-ups, invoice queries, and a specified price reduction, if applicable – along with guides and an Excel register.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick answer:\u003c\/strong\u003e Describe which agreed cleaning tasks were deficient, document them with dated photographs, and contact the cleaning company in writing as soon as possible. The company should normally be given the opportunity to remedy the defect first. Reductions or refunds are not automatic, and RUT deductions must be handled separately according to the tax rules.\u003c\/p\u003e\n\n\u003cdiv style=\"border:2px solid #b5d1e3;border-left:6px solid #276c98;background:#eef5fa;padding:16px;border-radius:8px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.18em;margin:0 0 7px\"\u003e01 · Package contents\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eFive Swedish work letters, one Swedish guide, and one English User Guide, all as editable Word files (.docx) and searchable PDFs (.pdf). Also an Excel workbook (.xlsx) with nine tabs. \u003cstrong\u003e7 DOCX + 7 PDF + 1 XLSX = 15 customer files\u003c\/strong\u003e. The PDF files are printable, not interactive forms.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:2px solid #b5d1e3;border-left:6px solid #276c98;background:#eef5fa;padding:16px;border-radius:8px;margin:18px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.18em;margin:0 0 7px\"\u003e02 · What the files contain\u003c\/h2\u003e\n\n\u003cp style=\"margin:0\"\u003eLetters for complaining about a specific defect, requesting free re-cleaning, following up when remedial action is missing, checking invoices with a separate RUT reconciliation, and a substantiated price reduction, if applicable. Excel helps you distinguish \u003cstrong\u003eagreed, discovered, complained about, proposed, performed, and verified\u003c\/strong\u003e from requested and approved amounts.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWho is the document package for?\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eIt is for:\u003c\/strong\u003e A private customer who has booked home cleaning or move-out cleaning and can show the scope of the agreement and the identified deficiencies. It can be used when a cleaning company does not show up for an agreed re-cleaning, when an invoice does not match the order, or when the RUT deduction needs to be checked with the company.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eIt is not for:\u003c\/strong\u003e Cleaning companies that need a B2B agreement, general planning schedules, automatic appeals, pure disputes over tax deductions without cleaning services, rental deposit claims, or complaints about a moving company's transport. Private purchases and the specific circumstances determine legal applicability.\u003c\/p\u003e\n\n\u003ch2\u003eExact files and formats\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto;max-width:100%\"\u003e\u003ctable style=\"border-collapse:collapse;width:100%;min-width:720px\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#e4eff6\"\u003e\n\n\u003cth scope=\"col\" style=\"padding:10px;text-align:left\"\u003eDocument\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:10px;text-align:left\"\u003eFunction\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:10px;text-align:left\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"padding:10px;text-align:left\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #d6e4ec\"\u003e01. Complaint about deficient cleaning\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eSubstantive initial complaint with documented deficiencies, contractual points, and evidence\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #d6e4ec\"\u003e02. Request for re-cleaning and schedule\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eRequest for review of free re-cleaning of specific defects\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #d6e4ec\"\u003e03. Follow-up after failed re-cleaning\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eDocument missing, incomplete, or ineffective remedial action\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #d6e4ec\"\u003e04. Invoice specification and RUT check\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eCheck of invoice items, performed work, payment, and tax deduction\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #d6e4ec\"\u003e05. Specified price reduction or additional cost\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eConditional, substantiated claim after assessed possibility of remedy\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #d6e4ec\"\u003e06. Swedish user guide\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eHow you select and fill in work letters and use the Excel tool\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"text-align:left;padding:10px;border-bottom:1px solid #d6e4ec\"\u003e07. English User Guide\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eEnglish instructions for the five Swedish letters; not translated complaint letters\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e4ec\"\u003eDOCX + searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003cth scope=\"row\" style=\"padding:10px;text-align:left\"\u003e08. Excel register for cleaning complaints\u003c\/th\u003e\n\n\u003ctd style=\"padding:10px\"\u003eNine tabs for assignments, deficiencies, photo evidence, complaints, re-cleaning, invoices, and overview\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003ch2\u003eThe Excel tool – nine tabs\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSTART · Assignment · Deficiencies · Photo evidence · Complaints · Re-cleaning · Invoices RUT · Overview · READ ME.\u003c\/strong\u003e The tool contains empty customer registers, columns for evidence references, status fields, and automatic mathematical summaries. You record the discovery date and the actual complaint date separately. A date difference of four days is displayed as four \u003cem\u003ecalendar days\u003c\/em\u003e, not as a legal decision on the complaint deadline.\u003c\/p\u003e\n\n\u003cp\u003eUnder Invoices RUT you can enter the invoice amount, the actually paid amount, the RUT amount on the invoice, the requested and approved price reduction, and the credit reference. Example: 170 SEK requested minus 110 SEK approved is displayed as an arithmetic difference of 60 SEK – \u003cstrong\u003enot as a debt or automatic right to refund\u003c\/strong\u003e. Excel is macro-free and contains no fictional customer data.\u003c\/p\u003e\n\n\u003ch2\u003eHow to use the templates – six steps\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eGet a quote, booking confirmation, and cleaning specification. Write down what was actually included in the service.\u003c\/li\u003e\n\n\u003cli\u003ePhotograph the concrete deficiencies as soon as you discover them, preferably both an overview and a close-up with the date.\u003c\/li\u003e\n\n\u003cli\u003eChoose letter 01 for the initial complaint. State each agreed task that was not performed correctly and keep a copy of the sent copy.\u003c\/li\u003e\n\n\u003cli\u003eRequest appropriate and free re-cleaning with letter 02 and document the actually offered time. Use letter 03 if the correction is missing or does not help.\u003c\/li\u003e\n\n\u003cli\u003eFor invoice items and RUT questions, use letter 04. Keep invoice objections and tax deductions separate from the complaint itself.\u003c\/li\u003e\n\n\u003cli\u003eTry letter 05 only when there is a basis and evidence for a price reduction or additional cost. Record requested, decided, and paid amounts separately.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eWhat does Swedish law say?\u003c\/h2\u003e\n\n\u003cp\u003eAccording to the \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eConsumer Services Act (1985:716)\u003c\/a\u003e, requirements for professional performance and what may be wrong with the service apply, among other things (Sections 4 and 9). The consumer may have the right to correction, price reduction, or other remedy in case of a defect, but the conditions differ (Sections 16–22). \u003cstrong\u003eThe complaint must be made within a reasonable time\u003c\/strong\u003e after the customer noticed or should have noticed the defect; a complaint within two months is always on time. For a regular cleaning service, a final deadline of three years after the completed assignment normally applies according to Section 17.\u003c\/p\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/problem-med-stadfirma\/\"\u003eThe Swedish Consumer Agency\u003c\/a\u003e states that the cleaning company should normally be given the opportunity to remedy deficient cleaning tasks without extra cost first. Price reductions may be considered when correction has not occurred under the right conditions. \u003cstrong\u003eThe entire invoice may not be automatically withheld\u003c\/strong\u003e; according to Section 19, only as much as is needed as security for a concrete claim based on the defect may be withheld. Special provisions apply to delays.\u003c\/p\u003e\n\n\u003cp\u003eA requested financial compensation must be based on proven damage or another legal basis, not standard amounts. Review by ARN may be possible if the company has rejected or not responded to a claim; check the current conditions, value limits, and application time at \u003ca href=\"https:\/\/www.arn.se\/\"\u003eARN\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003ch2\u003eRUT deduction – important for crediting and changed cleaning invoices\u003c\/h2\u003e\n\n\u003cp\u003eRUT is a tax deduction with its own conditions. A credit invoice, changed payment, or price adjustment after a complaint may affect which information the cleaning company or the customer needs to correct. According to the \u003ca href=\"https:\/\/www.skatteverket.se\/privat\/fastigheterochbostad\/rotarbeteochrutarbete\/safungerarrutavdraget.html\"\u003eSwedish Tax Agency's guidance on the RUT deduction\u003c\/a\u003e, the correction procedure varies depending on when payment, application, and declaration have occurred, among other things. The template package does not guarantee that a specified RUT amount will be refunded or credited. \u003cstrong\u003eAlways check with the cleaning company and, if necessary, the Swedish Tax Agency.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003ch2\u003eRelated templates – how to choose the right one\u003c\/h2\u003e\n\n\u003cp\u003eTo plan regular home cleaning, choose \u003ca href=\"https:\/\/mallbutiken.se\/products\/stadschema-hemstadningsplan-veckoschema-checklista-word-pdf-excel\"\u003eCleaning Schedule and Home Cleaning Plan\u003c\/a\u003e. For companies that want to agree on premises maintenance with other companies, there is \u003ca href=\"https:\/\/mallbutiken.se\/products\/stadavtal-lokalvard-b2b-avtal-stadspecifikation-kvalitetskontroll-och-excel-word-pdf\"\u003eCleaning Agreement \u0026amp; Premises Maintenance B2B\u003c\/a\u003e. For move-out property inspection and keys, see \u003ca href=\"https:\/\/mallbutiken.se\/products\/avflyttningsbesiktning-utflyttningsprotokoll-hyresratt-2027\"\u003eMove-out Inspection and Move-out Protocol\u003c\/a\u003e. These products serve other functions than complaining about a purchased cleaning service.\u003c\/p\u003e\n\n\u003ch2\u003eCommon questions about complaining about a cleaning company\u003c\/h2\u003e\n\n\u003ch3\u003eCan I demand that the cleaning company cleans again without extra payment?\u003c\/h3\u003e\n\n\u003cp\u003eIf the cleaning was performed incorrectly according to the agreement, you can normally first request that the company remedy the deficiency without extra cost, with the limitations that follow from Section 20 of the Consumer Services Act.\u003c\/p\u003e\n\n\u003ch3\u003eCan I get a price reduction for poor move-out cleaning?\u003c\/h3\u003e\n\n\u003cp\u003eThere may be a right to a price reduction, but it is not automatic. Document the agreed scope, the actual defect, the cleaning company's opportunity for re-cleaning, and a reasonable calculation basis.\u003c\/p\u003e\n\n\u003ch3\u003eHow quickly must I complain about the cleaning?\u003c\/h3\u003e\n\n\u003cp\u003eThe complaint must be sent within a reasonable time after the defect was noticed or should have been noticed. A complaint within two months after discovery is always on time according to Section 17. Quick contact is particularly important with move-out cleaning.\u003c\/p\u003e\n\n\u003ch3\u003eCan I refrain from paying the entire cleaning invoice?\u003c\/h3\u003e\n\n\u003cp\u003eNo, not automatically. Any withholding of payment must be limited to as much as is needed as security for a concrete defect claim according to Section 19.\u003c\/p\u003e\n\n\u003ch3\u003eWhat do I do if the cleaning company has reported the wrong RUT amount?\u003c\/h3\u003e\n\n\u003cp\u003eRequest an invoice specification and information about the company's application or credit, and follow the Swedish Tax Agency's rules. Work letter 04 helps you request documentation but does not change the tax deduction itself.\u003c\/p\u003e\n\n\u003ch3\u003eAre the PDFs fillable?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The PDF files are searchable and printable. Edit information and text in the Word files, and use Excel for case follow-up.\u003c\/p\u003e\n\n\u003ch3\u003eAre the complaint letters translated into English?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Five work letters and a Swedish guide are in Swedish; only the separate English User Guide is in English and explains how the Swedish documents are used.\u003c\/p\u003e\n\n\u003ch2\u003eOfficial sources and transparency\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumenttjanstlag-1985716_sfs-1985-716\/\"\u003eConsumer Services Act (1985:716) – Swedish Parliament\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster\/problem-med-stadfirma\/\"\u003eProblems with a cleaning company or move-out cleaning – Swedish Consumer Agency\u003c\/a\u003e · \u003ca href=\"https:\/\/www.skatteverket.se\/privat\/fastigheterochbostad\/rotarbeteochrutarbete\/safungerarrutavdraget.html\"\u003eHow the RUT deduction works – Swedish Tax Agency\u003c\/a\u003e · \u003ca href=\"https:\/\/www.arn.se\/\"\u003eSwedish Consumer Complaints Board\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003csmall\u003eVersion 1.0 · AI-assisted legal source check 2026-11-07 · Sweden. No independent legal review, authority certification, or guarantee of a specific outcome. Digital ZIP delivery after separate file linking and publication. Adapt the documents to the agreement and the actual circumstances.\u003c\/small\u003e\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56507235696982,"sku":"MB-STADREKLAMATION-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_stadfirma_reklamation_huvudbild_1600.png?v=1794061726","url":"https:\/\/mallbutiken.se\/en\/products\/reklamation-stadfirma-omstadning-prisavdrag-fakturakontroll","provider":"Mallbutiken","version":"1.0","type":"link"}