{"product_id":"reklamationspolicy-reklamationsrutiner-ehandel-2027","title":"Claims Policy \u0026 Complaint Procedures 2026\/2027 – E-commerce, Customer Service \u0026 Excel | Word\/PDF","description":"\u003csection lang=\"en\" style=\"max-width:950px;color:#1d3c4e;line-height:1.78\"\u003e\n\u003ch2\u003eComplaint Policy Template 2026\/2027 – right to complain, customer service, and Excel\u003c\/h2\u003e\n\n\u003cp\u003eDo you need to create a legally sound \u003cstrong\u003ecomplaint policy for your online store\u003c\/strong\u003e while simultaneously implementing clear procedures for customer service? This professional package provides you with a \u003cstrong\u003ecustomer-friendly complaint policy\u003c\/strong\u003e, internal handling procedures, ready-made templates for customer responses, decision support, and an Excel register to track actual complaint cases.\u003c\/p\u003e\n\n\u003cp\u003eYou receive \u003cstrong\u003e15 files in Word, searchable PDF, and Excel\u003c\/strong\u003e. The five main templates are in Swedish. A Swedish and an English user guide are included. The products are designed for companies selling goods to consumers, primarily within e-commerce, as well as a separate supplement for certain consumer services.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant distinction:\u003c\/strong\u003e A complaint policy deals with defects in goods or services. It does not replace a \u003cstrong\u003ereturn policy with a right of withdrawal\u003c\/strong\u003e, voluntary right of return (open purchase), or a warranty. You must not write terms that restrict the consumer's mandatory rights under consumer protection legislation.\u003c\/p\u003e\n\n\u003cnav aria-label=\"Complaint policy product information\" style=\"background:#ebf5f6;border-radius:11px;padding:15px 18px;margin:20px 0\"\u003e\u003ca href=\"#mb-rec-box1\"\u003ePackage contents\u003c\/a\u003e · \u003ca href=\"#mb-rec-box2\"\u003eWhat the files contain\u003c\/a\u003e · \u003ca href=\"#mb-rec-excel\"\u003eExcel\u003c\/a\u003e · \u003ca href=\"#mb-rec-how\"\u003eWorkflow\u003c\/a\u003e · \u003ca href=\"#mb-rec-law\"\u003eLegal aspects\u003c\/a\u003e · \u003ca href=\"#mb-rec-faq\"\u003eFAQ\u003c\/a\u003e\u003c\/nav\u003e\n\u003cdiv id=\"mb-rec-box1\" style=\"border:1px solid #c6dfe1;border-left:5px solid #167d85;border-radius:14px;background:#e8f4f5;padding:21px 23px;margin:22px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.34em;margin-top:0\"\u003e01. Package contents\u003c\/h2\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003e7 editable Word files (DOCX)\u003c\/strong\u003e – five main Swedish templates, Swedish user guide, and English User Guide.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003e7 searchable PDF documents\u003c\/strong\u003e – corresponding documents for review, printing, and archiving.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003e1 Excel workbook (XLSX)\u003c\/strong\u003e – nine tabs and a dashboard with eight formula-based KPIs.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eTotal of 15 files and 8 unique documents or tools\u003c\/strong\u003e in a digital ZIP file downloaded after purchase.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003eThe Word documents use the same professional layout and contain two framed information boxes: \u003cstrong\u003epurpose and usage\u003c\/strong\u003e, and \u003cstrong\u003ewhat the file contains and what needs to be checked\u003c\/strong\u003e. These are internal guidance texts that can be removed before publishing a customer-facing policy or customer letter.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv id=\"mb-rec-box2\" style=\"border:1px solid #cddfe1;border-radius:14px;background:#fff;padding:21px 23px;margin:22px 0\"\u003e\n\n\u003ch2 style=\"font-size:1.34em;margin-top:0\"\u003e02. What the files contain – document by document\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"border-collapse:collapse;width:100%;font-size:.94em\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#153b4f;color:#fff\"\u003e\n\n\u003cth style=\"padding:12px;text-align:left\"\u003eFile\u003c\/th\u003e\n\n\u003cth style=\"padding:12px;text-align:left\"\u003eArea of use\u003c\/th\u003e\n\n\u003cth style=\"padding:12px;text-align:left\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003e\u003cstrong\u003e01. Complaint policy for goods and e-commerce\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003eCustomer-facing policy regarding right to complain, contact channels, reporting defects, possible remedies, and the difference from warranty, right of withdrawal, and right of return.\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;white-space:nowrap\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003e\u003cstrong\u003e02. Internal complaint procedure\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003eHandling process: receipt, classification, factual investigation, assessment, decision, action, feedback, and closure.\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;white-space:nowrap\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003e\u003cstrong\u003e03. Complaint acknowledgment and follow-up letter\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003eCustomer-friendly acknowledgment receipt with case number, necessary documentation, and next steps without prohibited evidentiary requirements.\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;white-space:nowrap\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003e\u003cstrong\u003e04. Decision letter and action notification\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003eStructured notification regarding repair, replacement, price reduction, cancellation, other solution, or factually motivated rejection.\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;white-space:nowrap\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003e\u003cstrong\u003e05. Supplementary policy for consumer services\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003eSpecific basis for services covered by the Consumer Services Act, including the distinction of the 3- and 10-year rules.\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;white-space:nowrap\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003e\u003cstrong\u003e06. Swedish user guide\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003eTen work steps, consumer law limitations, publication checks, relevant legal sources, and Excel instructions.\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;white-space:nowrap\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003e\u003cstrong\u003e07. English User Guide\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003eEnglish guidance on the Swedish documents and core consumer law concepts; no separate English main templates.\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;white-space:nowrap\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003e\u003cstrong\u003e08. Excel register for complaints and customer service\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;vertical-align:top\"\u003eNine tabs with eight formula-based indicators, cases, evidence, actions, customer communication, and quality follow-up.\u003c\/td\u003e\n\n\u003ctd style=\"padding:11px 9px;border-bottom:1px solid #d9e5e7;white-space:nowrap\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003cp\u003e\u003cstrong\u003eLanguage:\u003c\/strong\u003e The five main templates are written in Swedish. The English User Guide is an instructional document and does not mean that the policy texts and letters are available as complete separate English versions.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2 id=\"mb-rec-excel\"\u003eExcel register for complaints – nine tabs and dashboard\u003c\/h2\u003e\n\n\u003cp\u003eExcel contains the tabs \u003cstrong\u003eOverview, Cases, Goods, Services, Evidence, Actions, Communication, Quality Analysis, and Read me\u003c\/strong\u003e. Register actual complaints with a consistent case ID and link the same ID to relevant evidence, decisions, and follow-ups.\u003c\/p\u003e\n\n\u003cp\u003eThe dashboard displays \u003cstrong\u003eeight administrative KPIs\u003c\/strong\u003e: registered complaints, open cases, closed cases, registered defects in goods, registered services, ongoing actions, sent customer notifications, and open improvements. A new empty workbook shows zero – this should not be interpreted as any legal or quality assessment having already been made.\u003c\/p\u003e\n\n\u003cp\u003eExcel has selectable case and action statuses, as well as separate fields for order, defect, delivery date, communication, and quality improvements. The files do not contain any real or fictional customer registers. The dashboard's counting functions have been tested with temporary cases not included in the delivery.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLimitation:\u003c\/strong\u003e Excel does not automatically calculate the complaint deadline, burden of proof, right to cancellation, or the legality of a rejection. An administrative status such as \"Closed\" does not automatically mean that the consumer's rights have ceased.\u003c\/p\u003e\n\n\u003ch2 id=\"mb-rec-how\"\u003eHow to implement a complaint policy – step by step\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDetermine the type of sale:\u003c\/strong\u003e consumer purchase of goods, goods with digital elements, standalone digital content, or certain services. Different rules may apply.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSpecify the seller:\u003c\/strong\u003e registered company name, correct contact information, actually functioning email, and relevant web address.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAdapt the customer-facing policy\u003c\/strong\u003e to your range. Remove the information boxes and replace all bracketed placeholders.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003ePreserve the consumer's mandatory rights:\u003c\/strong\u003e do not introduce arbitrary shorter complaint deadlines, requirements for original packaging, or outdated restrictions.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDescribe the complaint process\u003c\/strong\u003e so that the customer understands how a defect is reported and what documentation may be relevant.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDistinguish between warranty, complaint, right of return, and right of withdrawal\u003c\/strong\u003e in both the policy and customer service instructions.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDetermine internal roles:\u003c\/strong\u003e who receives, investigates, decides, approves, and follows up on a complaint?\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eRegister cases in Excel\u003c\/strong\u003e with case ID and limited personal data. Save images and other evidence in appropriately secured storage.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSend factual customer notifications:\u003c\/strong\u003e use acknowledgment of receipt and decision letters after individual assessment of law and factual basis.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eFollow up on improvements and update the policy\u003c\/strong\u003e when laws, range, business models, or company processes change.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2 id=\"mb-rec-law\"\u003eRight to complain in Sweden – what applies in 2026\/2027?\u003c\/h2\u003e\n\n\u003ch3\u003eThree-year right to complain for goods\u003c\/h3\u003e\n\n\u003cp\u003eAccording to the \u003cstrong\u003eConsumer Sales Act (2022:260)\u003c\/strong\u003e, consumers normally have the right to complain about original defects in goods for three years from delivery. For goods with digital elements, the liability may cover longer periods for the digital function depending on how the agreement is designed. Therefore, the policy should not claim that all defects and all digital products always have the exact same liability period.\u003c\/p\u003e\n\n\u003ch3\u003eComplaint within two months and burden of proof during the first two years\u003c\/h3\u003e\n\n\u003cp\u003eThe consumer should complain within a reasonable time from when the defect was discovered or should have been discovered. \u003cstrong\u003eA complaint within two months from the time the consumer noticed the defect is always considered to have been made in time.\u003c\/strong\u003e Thus, two months is not an absolute final date that the seller may use to automatically reject every later complaint.\u003c\/p\u003e\n\n\u003cp\u003eFor consumer purchases of goods, there is normally a presumption of defect for issues that appear within \u003cstrong\u003ethe first two years from delivery\u003c\/strong\u003e, with specific rules and exceptions. Thereafter, the question of what the buyer must demonstrate may be assessed differently. The product's decision letter includes fields to document the actual assessment.\u003c\/p\u003e\n\n\u003ch3\u003eRemedy, replacement, price reduction, and cancellation\u003c\/h3\u003e\n\n\u003cp\u003eIf a good is defective and the trader is liable under the law, \u003cstrong\u003eremedy (repair), replacement, price reduction, or cancellation\u003c\/strong\u003e may become relevant, as well as damages in certain cases and the right to withhold payment. The possibility of demanding a specific remedy depends on the conditions of the law and actual circumstances. The company may not force the consumer to waive statutory options through a general policy.\u003c\/p\u003e\n\n\u003ch3\u003eServices can be covered by a three- or ten-year right to complain\u003c\/h3\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eConsumer Services Act (1985:716)\u003c\/strong\u003e may apply to, among other things, work on movable property, storage, and work on land, buildings, or other fixed property. The complaint period is normally three years for certain services, but can be ten years for such work on fixed property. \u003cstrong\u003eNot all services are covered by the Consumer Services Act\u003c\/strong\u003e; for example, treatment of persons and animals and certain transport services fall outside its general scope of application. Therefore, use the separate service template only after an actual legal delimitation.\u003c\/p\u003e\n\n\u003ch3\u003eIs a complaint the same thing as a right of withdrawal or a warranty?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The \u003cstrong\u003eright to complain\u003c\/strong\u003e applies to defects according to law. The \u003cstrong\u003eright of withdrawal\u003c\/strong\u003e may apply to distance contracts even if there is no defect. A \u003cstrong\u003ewarranty\u003c\/strong\u003e is a voluntary promise that may provide additional rights but not restrict the right to complain. \u003cstrong\u003eRight of return (open purchase) and right of exchange\u003c\/strong\u003e can be voluntary offers with separate conditions. The package's templates explicitly distinguish these concepts.\u003c\/p\u003e\n\n\u003cdiv style=\"background:#fff5e7;border:1px solid #e8d6ba;border-left:5px solid #b1823c;border-radius:11px;padding:17px 20px;margin:21px 0\"\u003e\n\n\u003cstrong\u003eLegal limitation\u003c\/strong\u003e\u003cp style=\"margin:8px 0 0\"\u003eThese are general, independently developed, and editable document templates – not externally lawyer-reviewed contractual terms, authority-approved complaint procedures, or legal advice for a specific case. Check current consumer legislation, the type of good or service, business model, and any special rules before publishing. Source review October 18, 2026. The product version 2026\/2027 does not mean that future legislative changes have already been reviewed.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eRelated document templates at Mallbutiken.se\u003c\/h2\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003ca href=\"\/en\/products\/returpolicy-angerratt-ehandel-mall-2027\"\u003eReturn Policy \u0026amp; Right of Withdrawal E-commerce\u003c\/a\u003e – complements the complaint policy with specific rules for distance contracts and return conditions.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003ca href=\"\/en\/products\/reklamationsbrev-vara-tjanst-konsument-2027\"\u003eComplaint Letter for Goods \u0026amp; Services\u003c\/a\u003e – for the consumer who wants to submit a written notice of defect.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003ca href=\"\/en\/products\/reklamationsregister-returhantering-excel-2026-2027\"\u003eComplaint Register \u0026amp; Return Handling\u003c\/a\u003e – expanded customer service and return administration in Excel.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003ca href=\"\/en\/products\/allmanna-villkor-mall-e-handel-foretag-2026\"\u003eGeneral Terms \u0026amp; Conditions – E-commerce \u0026amp; Business\u003c\/a\u003e – ensure that purchase and complaint terms do not contradict each other.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch2 id=\"mb-rec-faq\"\u003eFrequently asked questions about complaint policies\u003c\/h2\u003e\n\n\u003ch3\u003eWhat should a complaint policy contain?\u003c\/h3\u003e\n\n\u003cp\u003eIt should describe who the seller is, how the customer complains, what information may be needed, how the case is handled, what legal solutions might be relevant, and how the customer receives feedback. Mandatory consumer rights must not be restricted.\u003c\/p\u003e\n\n\u003ch3\u003eHow long does the consumer have to complain?\u003c\/h3\u003e\n\n\u003cp\u003eFor consumer purchases of ordinary goods, the main rule is three years from delivery. Specific rules may apply for digital parts and for different services.\u003c\/p\u003e\n\n\u003ch3\u003eDoes the customer have to complain within exactly two months?\u003c\/h3\u003e\n\n\u003cp\u003eNo. A complaint within two months after discovery is always considered to have been made in time, but even a later complaint can be within a reasonable time depending on the circumstances.\u003c\/p\u003e\n\n\u003ch3\u003eCan the company refuse a complaint without original packaging?\u003c\/h3\u003e\n\n\u003cp\u003eNot generally. The absence of original packaging does not invalidate the consumer's statutory right to complain.\u003c\/p\u003e\n\n\u003ch3\u003eCan the complaint policy be used for e-commerce?\u003c\/h3\u003e\n\n\u003cp\u003eYes, especially the customer-facing policy for goods. It needs to be supplemented with actual company details, publishing links, and a separate return and right of withdrawal policy where relevant.\u003c\/p\u003e\n\n\u003ch3\u003eAre complaint decisions and rejection letters included?\u003c\/h3\u003e\n\n\u003cp\u003eYes. There is an editable decision letter with fields for actual investigation, applicable law, selected remedy, and justification. It is not an automatic basis for rejection.\u003c\/p\u003e\n\n\u003ch3\u003eIs a complaint register included in Excel?\u003c\/h3\u003e\n\n\u003cp\u003eYes. There are nine tabs, an administrative dashboard, fields for goods, services, evidence, customer communication, and actions, as well as eight KPIs.\u003c\/p\u003e\n\n\u003ch3\u003eAre all services covered by a ten-year right to complain?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Ten years may apply to certain work on land, buildings, and other fixed property, but different services are covered by other rules and certain types of agreements fall outside the Consumer Services Act.\u003c\/p\u003e\n\n\u003ch3\u003eAre English policy texts included?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The five main templates are in Swedish. An English User Guide is included, but no separate English version of the complaint policy.\u003c\/p\u003e\n\n\u003ch2\u003eOfficial sources and document version\u003c\/h2\u003e\n\n\u003cul\u003e\n\n\u003cli\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/konsumentkoplag-2022260_sfs-2022-260\/\" target=\"_blank\" rel=\"noopener\"\u003eThe Swedish Parliament – Consumer Sales Act (2022:260)\u003c\/a\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/marknadsratt-foretag\/konsumentkoplagen-for-foretag\/\" target=\"_blank\" rel=\"noopener\"\u003eSwedish Consumer Agency – Consumer Sales Act for companies\u003c\/a\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/marknadsratt-foretag\/konsumenttjanstlagen-for-foretag\/\" target=\"_blank\" rel=\"noopener\"\u003eSwedish Consumer Agency – Consumer Services Act for companies\u003c\/a\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003ca href=\"https:\/\/www.konsumentverket.se\/konsumentratt-process\/reklamera-vara\/\" target=\"_blank\" rel=\"noopener\"\u003eSwedish Consumer Agency – Complain about a good\u003c\/a\u003e\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003csmall\u003eSvenska Dokumentmallar · Version 1.0 – 2026\/2027 · Source check 2026-10-18 · Swedish consumer law · Word (DOCX), searchable PDF, and Excel (XLSX).\u003c\/small\u003e\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":55839817433430,"sku":"REKLAMATIONSPOLICY-EHANDEL-2027","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/reklamationspolicy-reklamationsrutiner-2027-hero_28d96d42-b3e7-4e75-91ab-b3ea0863ed51.png?v=1792315406","url":"https:\/\/mallbutiken.se\/en\/products\/reklamationspolicy-reklamationsrutiner-ehandel-2027","provider":"Mallbutiken","version":"1.0","type":"link"}