{"product_id":"reklamationssvar-atgardserbjudande-b2b-word-pdf-excel","title":"Complaint Response \u0026 Remedial Offer B2B – Notice, remedy and Excel | Word\/PDF","description":"\u003cdiv class=\"mb-product-description\"\u003e\n\n\u003cp\u003e\u003cstrong\u003eB2B Complaint Response \u0026amp; Offer of Remedy – Word, PDF and Excel\u003c\/strong\u003e is a practical document package for Swedish companies that \u003cstrong\u003ehave sold goods to another company\u003c\/strong\u003e and need to respond to a complaint. The templates help the seller acknowledge the case, collect evidence, document a controlled assessment, make a conditional offer of remedy or replacement, and send a clear final decision.\u003c\/p\u003e\n\n\u003cp\u003eThe package consists of \u003cstrong\u003e7 editable Word files (DOCX), 7 searchable PDF files and 1 Excel workbook (XLSX)\u003c\/strong\u003e, delivered as a digital ZIP file. Price: \u003cstrong\u003eSEK 79\u003c\/strong\u003e, one-time purchase. No subscription and no physical shipment.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eScope:\u003c\/strong\u003e The templates apply to complaint responses in purchases of goods between businesses, where Swedish contract law is relevant. They are not designed for consumer purchases, service disputes, international purchases or automated decisions in disputes. Always check the relevant purchase agreement and its general terms.\u003c\/p\u003e\n\n\u003ch2\u003eWhat can you do with the document package?\u003c\/h2\u003e\n\n\u003cp\u003eWhen a buyer claims that a delivered item is defective, the seller often needs to provide a quick and objective response without prejudging the assessment of liability. The package provides separate templates for \u003cstrong\u003eacknowledgment of receipt, request for additional information, the complaint response itself, a concrete offer of remedy, internal assessment and final decision\u003c\/strong\u003e. All decisions and information are filled in manually.\u003c\/p\u003e\n\n\u003cdiv style=\"background:#EDF4FA;border:1px solid #B8CAD9;border-radius:10px;padding:17px 20px;margin:17px 0\"\u003e\n\n\u003ch3 style=\"color:#14395D;margin:0 0 8px\"\u003e01. Package contents\u003c\/h3\u003e\n\n\u003cp style=\"margin:0\"\u003eFive Swedish work templates, a Swedish user guide and an English User Guide – each document in both Word (DOCX) and searchable PDF. Also an Excel workbook with nine tabs. \u003cstrong\u003eTotal of 15 customer files\u003c\/strong\u003e in a ZIP. Version 1.0, dated 28 October 2026.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"background:#EDF4FA;border:1px solid #B8CAD9;border-radius:10px;padding:17px 20px;margin:17px 0\"\u003e\n\n\u003ch3 style=\"color:#14395D;margin:0 0 8px\"\u003e02. What the files contain\u003c\/h3\u003e\n\n\u003cp style=\"margin:0\"\u003eEditable work documents with fields for case ID, agreement\/order, party details, description of the defect, communication and reservations. Excel contains a case register, complaint entries, evidence\/supporting document register, remedies, communication log, cost tracking and manual decisions. No automatic legal outcomes.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eComplete document list\u003c\/h2\u003e\n\n\u003ctable style=\"width:100%;border-collapse:collapse;font-size:.93em\"\u003e\n\n\u003cthead\u003e\u003ctr\u003e\n\n\u003cth style=\"padding:10px;text-align:left;border-bottom:2px solid #14395D\"\u003eDocument\u003c\/th\u003e\n\n\u003cth style=\"padding:10px;text-align:left;border-bottom:2px solid #14395D\"\u003eWhat is included?\u003c\/th\u003e\n\n\u003cth style=\"padding:10px;text-align:left;border-bottom:2px solid #14395D\"\u003eLanguage \/ format\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003e\u003cstrong\u003eB2B Complaint Response\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eThe seller's objective initial response to the complaint\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003e\u003cstrong\u003eAcknowledgment of receipt and request for evidence\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eAcknowledges receipt and requests relevant information\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003e\u003cstrong\u003eOffer of remedy\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eConditional remedy or replacement with practical steps\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003e\u003cstrong\u003eDecision support for complaint\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eInternal review of agreement, facts, evidence and legal issues\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003e\u003cstrong\u003eFinal decision and case receipt\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eFinal communication without automatic settlement\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003e\u003cstrong\u003eUser guide\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eFilling-in guide, workflow, legal scope and limitations\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eSwedish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003e\u003cstrong\u003eEnglish User Guide\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eEnglish instructions for Swedish documents\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eEnglish · DOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003e\u003cstrong\u003eComplaint Register Excel\u003c\/strong\u003e\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eNine tabs for cases, entries, evidence, remedies and costs\u003c\/td\u003e\n\n\u003ctd style=\"padding:10px;border-bottom:1px solid #d6e2eb\"\u003eSwedish · XLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\n\n\u003ch2\u003eExcel workbook with nine tabs\u003c\/h2\u003e\n\n\u003cp\u003eThe workbook contains \u003cstrong\u003eOverview, Cases, Complaint entries, Evidence, Remedies, Communication, Costs, Decisions and Read me\u003c\/strong\u003e. Record uniform case IDs, track incoming complaints and document which decisions and any remedy proposals were actually sent. The cost tab can calculate positive quantities or hours multiplied by a unit price. Text or negative values are flagged for review. Empty rows are left without calculation.\u003c\/p\u003e\n\n\u003cp\u003eThe Excel workbook is an \u003cstrong\u003eadministrative tracking tool\u003c\/strong\u003e, not a legal decision support tool. A calculated cost is not in itself a valid claim for damages or accounting basis. The workbook contains no macros, external data links or automated transmissions.\u003c\/p\u003e\n\n\u003ch2\u003eHow to use the complaint responses\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eIdentify the purchase:\u003c\/strong\u003e check which parties entered into the agreement, the agreement version and which item is affected.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eRecord the complaint:\u003c\/strong\u003e note the receipt date, alleged defect, requested remedy and any evidence.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAcknowledge receipt:\u003c\/strong\u003e respond objectively and request relevant documents if necessary without automatically admitting liability.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eInvestigate the case:\u003c\/strong\u003e check the agreement, the applicability of the Sale of Goods Act and the circumstances surrounding the defect and the complaint.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eMake a decision:\u003c\/strong\u003e use the complaint response. For a concrete offer of remedy or replacement, use the special remedy template.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eClose in a controlled manner:\u003c\/strong\u003e document decisions, communication, any agreement and remaining disagreement.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eLegal requirements under Swedish law\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe Sale of Goods Act (1990:931) Section 3\u003c\/strong\u003e states that the provisions of the Act may largely give way to agreements, trade usage and other customs that must be considered binding. For defects in goods, Sections 17–21 and 30–42 are relevant, among others. The buyer's obligation to inspect the goods and complain is covered in Sections 31–33. Remedy and replacement have different requirements according to Sections 34–36. Price reduction, rescission and damages are regulated in Sections 37–40 and must be assessed separately. The Contracts Act (1915:218) may be relevant for agreements, authority and unreasonable terms.\u003c\/p\u003e\n\n\u003cp\u003eAn acknowledgment of receipt is not automatically an admission. A request for additional information is not automatically grounds to reject a complaint. An offer of remedy does not replace the conditions for legal remedies and a final decision or acknowledgment of receipt is not automatically a settlement.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently Asked Questions (FAQ)\u003c\/h2\u003e\n\n\u003ch3\u003eCan I use the complaint response template as a seller?\u003c\/h3\u003e\n\n\u003cp\u003eYes. The package is created for Swedish companies that need to respond to another company's complaint about a product. You get documents to acknowledge the case, investigate the facts and provide a reasoned response without admitting a claim in advance.\u003c\/p\u003e\n\n\u003ch3\u003eCan I reject a complaint if the customer does not send all evidence?\u003c\/h3\u003e\n\n\u003cp\u003eNot automatically. An actual assessment of the agreement, what has been shown and applicable rules is required. The template for requesting evidence helps you specify the information needed, but does not replace the legal assessment.\u003c\/p\u003e\n\n\u003ch3\u003eDo I always have to offer a new product?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The requirements for remedy and replacement vary. Among other things, what was agreed, the costs, the significance of the defect and the circumstances can affect what can be demanded or offered under the Sale of Goods Act.\u003c\/p\u003e\n\n\u003ch3\u003eCan I use Excel to decide on price reduction or damages?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Excel keeps track of cases and administrative costs. It does not determine whether a complaint is valid or which remedy applies in a given case.\u003c\/p\u003e\n\n\u003ch3\u003eAre editable PDF files included?\u003c\/h3\u003e\n\n\u003cp\u003eYou get editable DOCX files as well as searchable PDF versions for viewing and printing. The PDF files are not interactive forms. The Excel file is an editable XLSX workbook.\u003c\/p\u003e\n\n\u003ch3\u003eAre all documents also in English?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Five work templates and the Swedish user guide are in Swedish. A separate \u003cem\u003eEnglish User Guide\u003c\/em\u003e explains the workflow in English. It is not a complete English translation of the Swedish legal documents.\u003c\/p\u003e\n\n\u003ch2\u003eRelated templates\u003c\/h2\u003e\n\n\u003cp\u003eFor the buyer's complaint and the supplier's remedy investigation: \u003ca href=\"\/en\/products\/leverantorsreklamation-avvikelserapport-b2b-scar-2027\"\u003eSupplier Complaint \u0026amp; Non-Conformance Report B2B\u003c\/a\u003e. For general customer service and return register: \u003ca href=\"\/en\/products\/reklamationsregister-returhantering-excel-2026-2027\"\u003eComplaint Register \u0026amp; Returns Management\u003c\/a\u003e. For agreements between businesses: \u003ca href=\"\/en\/collections\/foretagsavtal-mallar\"\u003eBusiness Agreements – Templates\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003ch2\u003eLegal scope and quality note\u003c\/h2\u003e\n\n\u003cp\u003eOfficial legal basis, reviewed 28 October 2026: \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/koplag-1990931_sfs-1990-931\/\" rel=\"nofollow\"\u003eThe Sale of Goods Act (1990:931)\u003c\/a\u003e and \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/lag-1915218-om-avtal-och-andra-rattshandlingar_sfs-1915-218\/\" rel=\"nofollow\"\u003eThe Contracts Act (1915:218)\u003c\/a\u003e. Internal AI-assisted source control and document review have been carried out. No external legal review, authority certification or individual advice is claimed. Always adapt the material to your agreement and the concrete case.\u003c\/p\u003e\n\n\n\u003c\/div\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56293598986582,"sku":"REKLAMATIONSSVAR-B2B-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_reklamationssvar_b2b_huvudbild_1600.jpg?v=1793193927","url":"https:\/\/mallbutiken.se\/en\/products\/reklamationssvar-atgardserbjudande-b2b-word-pdf-excel","provider":"Mallbutiken","version":"1.0","type":"link"}