{"product_id":"saas-avtal-mall-svensk-ratt-word-pdf","title":"SaaS Agreement Template 2026 – Swedish Law Word\/PDF | SLA \u0026 GDPR","description":"\u003ch2\u003eSaaS Agreement under Swedish Law – complete B2B template in Word and PDF\u003c\/h2\u003e\u003cp\u003eA professional and comprehensive \u003cstrong\u003eSaaS agreement for Swedish companies\u003c\/strong\u003e that sell or buy cloud-based software, subscription services, and other Software as a Service solutions. The template is structured as a complete contractual framework and regulates not only the right to use the software itself but also service levels, support, personal data, information security, subcontractors, intellectual property rights, liability, termination, and exit.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eYou receive both an editable Word file (DOCX) and a ready-to-use PDF version.\u003c\/strong\u003e The document is designed for B2B relationships and can be used by both SaaS providers and corporate clients who want a structured and clear agreement.\u003c\/p\u003e\u003ch2\u003e15 professional pages – main agreement + 6 annexes\u003c\/h2\u003e\u003cp\u003eThe SaaS template consists of a main agreement with \u003cstrong\u003e32 contract areas\u003c\/strong\u003e and six practical annexes. In total, the document comprises 15 professionally designed A4 pages with ready-to-use clauses, alternatives, tables, fillable fields, and checklists.\u003c\/p\u003e\u003ch3\u003eThe main agreement covers, among other things\u003c\/h3\u003e\u003cul\u003e\n\n\u003cli\u003eparties, background, and definitions,\u003c\/li\u003e\n\n\u003cli\u003eorder of priority of contract documents,\u003c\/li\u003e\n\n\u003cli\u003escope of service and implementation,\u003c\/li\u003e\n\n\u003cli\u003elicense and right of use,\u003c\/li\u003e\n\n\u003cli\u003euser accounts and permissions,\u003c\/li\u003e\n\n\u003cli\u003eobligations of the provider and the customer,\u003c\/li\u003e\n\n\u003cli\u003eavailability, maintenance, and SLA,\u003c\/li\u003e\n\n\u003cli\u003esupport and incident prioritization,\u003c\/li\u003e\n\n\u003cli\u003echanges to the SaaS service,\u003c\/li\u003e\n\n\u003cli\u003ecustomer data and data rights,\u003c\/li\u003e\n\n\u003cli\u003eGDPR and personal data processing,\u003c\/li\u003e\n\n\u003cli\u003esubcontractors and sub-processors,\u003c\/li\u003e\n\n\u003cli\u003ethird-country transfers,\u003c\/li\u003e\n\n\u003cli\u003einformation and cybersecurity,\u003c\/li\u003e\n\n\u003cli\u003ebackup and restoration,\u003c\/li\u003e\n\n\u003cli\u003eintellectual property rights and customizations,\u003c\/li\u003e\n\n\u003cli\u003einfringement claims,\u003c\/li\u003e\n\n\u003cli\u003econfidentiality,\u003c\/li\u003e\n\n\u003cli\u003efees, invoicing, and price adjustments,\u003c\/li\u003e\n\n\u003cli\u003edefects, warranties, and remediation,\u003c\/li\u003e\n\n\u003cli\u003elimitation of liability and liability caps,\u003c\/li\u003e\n\n\u003cli\u003eforce majeure,\u003c\/li\u003e\n\n\u003cli\u003econtract term and termination,\u003c\/li\u003e\n\n\u003cli\u003esuspension of the service,\u003c\/li\u003e\n\n\u003cli\u003eexit and data return,\u003c\/li\u003e\n\n\u003cli\u003eaudit and verification,\u003c\/li\u003e\n\n\u003cli\u003eassignment, notices, Swedish law, and dispute resolution.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003ch2\u003eAnnex 1 – Service Specification and Order Form\u003c\/h2\u003e\u003cp\u003eThis defines what the customer is actually purchasing. The annex contains fields for service name, business purpose, included modules and features, number of users, data volume, operating region, implementation, integrations, documentation, and explicit exclusions.\u003c\/p\u003e\u003cp\u003eFurthermore, there are ready-to-use tables for functional requirements, acceptance criteria, milestones, and technical dependencies. This reduces the risk of disputes over what is actually included in the subscription.\u003c\/p\u003e\u003ch2\u003eAnnex 2 – Service Level Agreement (SLA)\u003c\/h2\u003e\u003cp\u003eA separate SLA is included and can be customized according to the service level of the offering. The annex includes, among other things:\u003c\/p\u003e\u003cul\u003e\n\n\u003cli\u003emonthly availability targets,\u003c\/li\u003e\n\n\u003cli\u003eplanned maintenance windows,\u003c\/li\u003e\n\n\u003cli\u003eRPO and RTO,\u003c\/li\u003e\n\n\u003cli\u003eincident classes P1–P4,\u003c\/li\u003e\n\n\u003cli\u003einitial response time,\u003c\/li\u003e\n\n\u003cli\u003erestoration targets,\u003c\/li\u003e\n\n\u003cli\u003estatus updates,\u003c\/li\u003e\n\n\u003cli\u003eservice credits for lack of availability,\u003c\/li\u003e\n\n\u003cli\u003eexcluded time and emergency security measures.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003ch2\u003eAnnex 3 – Data Processing Agreement (DPA) according to Article 28 GDPR\u003c\/h2\u003e\u003cp\u003eFor many SaaS services, the provider processes personal data on behalf of the customer. In such cases, Article 28 of the GDPR requires a binding agreement between the controller and the processor. Therefore, the template contains a complete \u003cstrong\u003eDPA\/data processing annex\u003c\/strong\u003e.\u003c\/p\u003e\u003cp\u003eThe annex includes, among other things, the subject matter and duration of the processing, purpose, categories of data subjects, types of personal data, special categories, instructions, confidentiality, technical and organizational security measures, sub-processors, data subject rights, personal data breaches, DPIA, third-country transfers, audit, and deletion and return.\u003c\/p\u003e\u003ch2\u003eAnnex 4 – Information and Cybersecurity Requirements\u003c\/h2\u003e\u003cp\u003eA practical security annex makes it possible to agree on concrete security requirements instead of a vague formulation regarding \"appropriate security.\" The checklists cover, among other things:\u003c\/p\u003e\u003cul\u003e\n\n\u003cli\u003esecurity governance and risk management,\u003c\/li\u003e\n\n\u003cli\u003erole-based access and MFA,\u003c\/li\u003e\n\n\u003cli\u003eencryption,\u003c\/li\u003e\n\n\u003cli\u003esecurity logging and retention,\u003c\/li\u003e\n\n\u003cli\u003evulnerability and patch management,\u003c\/li\u003e\n\n\u003cli\u003esecure development lifecycle,\u003c\/li\u003e\n\n\u003cli\u003ebackup and restoration,\u003c\/li\u003e\n\n\u003cli\u003eincident management,\u003c\/li\u003e\n\n\u003cli\u003eBCP and disaster recovery,\u003c\/li\u003e\n\n\u003cli\u003esupply chain security,\u003c\/li\u003e\n\n\u003cli\u003epersonnel security,\u003c\/li\u003e\n\n\u003cli\u003ephysical security,\u003c\/li\u003e\n\n\u003cli\u003epenetration tests,\u003c\/li\u003e\n\n\u003cli\u003eISO 27001, SOC 2, or other agreed verification.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003cp\u003eThe annex is designed so that further requirements can be added for customers subject to, for example, the \u003cstrong\u003eCybersecurity Act\/NIS2\u003c\/strong\u003e. The Swedish Cybersecurity Act (2025:1506), which has been in effect since January 15, 2026, contains, among other things, requirements for supply chain security for businesses subject to the act.\u003c\/p\u003e\u003ch2\u003eAnnex 5 – Exit, data export, and deletion certificate\u003c\/h2\u003e\u003cp\u003eThe issue of exit is often forgotten when a SaaS agreement is signed. This template regulates from the start how the customer will be able to leave the service.\u003c\/p\u003e\u003cp\u003eThe annex contains fields for export period, export format, metadata, API export, secure transfer, costs, migration support, and deletion. Additionally, there is a specific \u003cstrong\u003edeletion certificate\u003c\/strong\u003e for production environments, test environments, support copies, and backups.\u003c\/p\u003e\u003ch2\u003eAnnex 6 – Pricing Annex and Change Log\u003c\/h2\u003e\u003cp\u003eReady-to-use pricing annex for basic fees, users, implementation, premium support, over-usage, consulting time, and exit support. A version and change log makes it easier to document future changes to the agreement.\u003c\/p\u003e\u003ch2\u003eLegally updated for 2026\u003c\/h2\u003e\u003cp\u003eVersion 1.0 was legally reviewed on \u003cstrong\u003eSeptember 27, 2026\u003c\/strong\u003e. The template has been designed with consideration given to, among other things:\u003c\/p\u003e\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eThe Contracts Act (1915:218)\u003c\/strong\u003e – including contract formation and Section 36 regarding unfair contract terms,\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eThe Copyright Act (1960:729)\u003c\/strong\u003e – including rules concerning computer programs and licensing,\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eGDPR (EU) 2016\/679\u003c\/strong\u003e – specifically Article 28 on data processors, Article 32 on security, and rules regarding third-country transfers,\u003c\/li\u003e\n\n\u003cli\u003eSwedish supplementary data protection legislation,\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eThe Cybersecurity Act (2025:1506)\u003c\/strong\u003e – relevant for agreements with businesses subject to NIS2 rules.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003cp\u003eThe Swedish Authority for Privacy Protection's guidance on data processing agreements and third-country transfers has also been taken into account.\u003c\/p\u003e\u003ch2\u003eLiability caps and risk allocation – not an arbitrary standard value\u003c\/h2\u003e\u003cp\u003eThe template contains options for liability caps but leaves the specific percentage open for customization. An appropriate liability cap depends on, among other things, contract value, data sensitivity, the customer's operations, cyber risk, insurance coverage, and potential damage. The document therefore reminds the user to specifically assess exceptions for, for example, confidentiality, personal data breaches, intellectual property claims, as well as intent and gross negligence.\u003c\/p\u003e\u003ch2\u003eWho is the SaaS agreement suitable for?\u003c\/h2\u003e\u003cp\u003eThe template is suitable for, among others:\u003c\/p\u003e\u003cul\u003e\n\n\u003cli\u003eSaaS companies and software firms,\u003c\/li\u003e\n\n\u003cli\u003estartups and scaleups,\u003c\/li\u003e\n\n\u003cli\u003eIT consulting firms selling their own cloud services,\u003c\/li\u003e\n\n\u003cli\u003ecompanies buying business systems and web-based services,\u003c\/li\u003e\n\n\u003cli\u003eproviders of CRM, HR, finance, analysis, and automation systems,\u003c\/li\u003e\n\n\u003cli\u003ecompanies needing a standard agreement for corporate clients or procurements.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003ch2\u003eWord and PDF\u003c\/h2\u003e\u003cul\u003e\n\n\u003cli\u003e15 professionally designed A4 pages\u003c\/li\u003e\n\n\u003cli\u003eEditable Word file (DOCX)\u003c\/li\u003e\n\n\u003cli\u003ePDF version\u003c\/li\u003e\n\n\u003cli\u003e32 contract areas\u003c\/li\u003e\n\n\u003cli\u003e6 integrated annexes\u003c\/li\u003e\n\n\u003cli\u003eReady-to-use tables and fillable fields\u003c\/li\u003e\n\n\u003cli\u003eAlternative clauses where risk allocation needs to be selected\u003c\/li\u003e\n\n\u003cli\u003eSignature section\u003c\/li\u003e\n\n\u003cli\u003eLegal checklist before signing\u003c\/li\u003e\n\n\u003cli\u003eSources of law and version information\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003ch2\u003eImportant regarding customization\u003c\/h2\u003e\u003cp\u003eSaaS agreements are heavily influenced by the concrete service and the parties' operations. A simple project platform and a business-critical cloud service for healthcare, finance, or socially important services should not have identical contractual terms.\u003c\/p\u003e\u003cp\u003eThe template must therefore be adapted based on actual functionality, information classification, customer data, SLA, subcontractors, operating region, liability, insurance, and any sector-specific requirements. It is a professional contractual foundation but does not replace individual legal advice in particularly complex or high-risk business deals.\u003c\/p\u003e\u003ch2\u003eDigital delivery\u003c\/h2\u003e\u003cp\u003eAfter purchase, the customer receives:\u003c\/p\u003e\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSaaS_agreement_Swedish_law_2026.docx\u003c\/strong\u003e – fully editable Word template\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSaaS_agreement_Swedish_law_2026.pdf\u003c\/strong\u003e – ready-to-use PDF version\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\u003cp\u003eThe product is delivered digitally. No physical product is sent.\u003c\/p\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003ch3\u003eIs this just a license agreement?\u003c\/h3\u003e\u003cp\u003eNo. It is a complete SaaS agreement with service specification, SLA, GDPR\/DPA, security, exit, and commercial terms.\u003c\/p\u003e\u003ch3\u003eIs a data processing agreement included?\u003c\/h3\u003e\u003cp\u003eYes. Annex 3 is an integrated DPA annex adapted to Article 28 of the GDPR.\u003c\/p\u003e\u003ch3\u003eCan the agreement be used by both provider and customer?\u003c\/h3\u003e\u003cp\u003eYes. The clauses are designed as a balanced B2B foundation and several commercial risk points contain selectable options.\u003c\/p\u003e\u003ch3\u003eIs the agreement adapted for NIS2?\u003c\/h3\u003e\u003cp\u003eThe agreement contains a security annex and supply chain requirements that can be used as a basis for NIS2-related customer requirements. However, a business subject to the Cybersecurity Act must always adapt the agreement to its own risk analysis and any applicable regulations.\u003c\/p\u003e\u003ch3\u003eCan I edit everything?\u003c\/h3\u003e\u003cp\u003eYes. The Word version is fully editable and contains clear brackets and tables for content that needs to be customized.\u003c\/p\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":55511376560470,"sku":"SAAS-AVTAL-2026","price":149.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/saas-avtal-svensk-ratt-2026-word-pdf.png?v=1790501479","url":"https:\/\/mallbutiken.se\/en\/products\/saas-avtal-mall-svensk-ratt-word-pdf","provider":"Mallbutiken","version":"1.0","type":"link"}