{"product_id":"tagforsening-installt-tag-eu2021-782-kravbrev-excel","title":"Train Delay \u0026 Cancelled Train – Letter of Complaint, Refund and Excel | Word\/PDF\/Excel","description":"\u003csection class=\"mb-product-information\" lang=\"sv\" style=\"color:#173B54;line-height:1.7\"\u003e\n\u003cp\u003e\u003cstrong\u003eHas a train been delayed or canceled?\u003c\/strong\u003e Use Swedish document templates to document actual arrival times, request a review of delay compensation, choose the correct option for a canceled journey, and compile substantiated expenses. The package is suitable for travelers whose train journey is covered by \u003cstrong\u003eEU Regulation 2021\/782\u003c\/strong\u003e. It is \u003cstrong\u003enot a general template for all Swedish local public transport\u003c\/strong\u003e, and no amounts are guaranteed or determined automatically.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQuick facts:\u003c\/strong\u003e 7 independent documents in Word (DOCX) with 7 corresponding searchable, printable PDF files and an editable Excel workbook (XLSX) with nine tabs: \u003cstrong\u003e15 files in total\u003c\/strong\u003e. Five Swedish working templates, one Swedish guide, and one English User Guide for the Swedish documents. The PDF files lack interactive form fields. Planned digital ZIP download after separate activation.\u003c\/p\u003e\n\n\u003cdiv style=\"border:1px solid #B8D0DF;border-left:5px solid #286783;border-radius:12px;background:#EAF3F8;padding:18px 20px;margin:20px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 8px;font-size:1.25rem\"\u003e01. Package contents\u003c\/h2\u003e\n\n\u003cp\u003eFive Swedish working documents: \u003cstrong\u003eclaim letter for delayed train, canceled train – refund or rebooking, expenses and receipts, travel incident and evidence log, and follow-up letter in case of rejection\u003c\/strong\u003e. One Swedish and one English user guide complement the material. All seven documents are available in DOCX and PDF, plus a Swedish XLSX register with nine tabs.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003cdiv style=\"border:1px solid #B8D0DF;border-left:5px solid #286783;border-radius:12px;background:#FFFFFF;padding:18px 20px;margin:20px 0\"\u003e\n\n\u003ch2 style=\"margin:0 0 8px;font-size:1.25rem\"\u003e02. What the files contain\u003c\/h2\u003e\n\n\u003cp\u003eFields for \u003cstrong\u003etraveler, booking number, railway company, route, planned and actual arrival, cancellation notice, chosen rebooking or refund option, receipt ID, claimed amount, actual payment, and evidence references\u003c\/strong\u003e. Excel keeps claimed amounts and confirmed payments separate. No formula assesses the right to compensation.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\u003ch2\u003eWho should choose the template – and who should choose something else?\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003eSuitable for:\u003c\/strong\u003e those who traveled on a covered train service delayed by at least 60 minutes and want to request that the railway company review potential compensation; or those whose train journey was canceled and need to document the choice of refund or rebooking. \u003cstrong\u003eNot directly suitable for:\u003c\/strong\u003e domestic transport services whose route is shorter than 150 km and where special Swedish rules apply; disputes over a separate package travel agreement, general public transport delays by bus\/tram, or claims for lost luggage.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eImportant Swedish limit:\u003c\/strong\u003e according to \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/lag-2015953-om-kollektivtrafikresenarers_sfs-2015-953\/\" rel=\"nofollow noopener\"\u003eAct (2015:953), Section 4\u003c\/a\u003e, among other things, Articles 17–20 of the EU Regulation shall not apply to domestic transport services with a route under 150 km. They may instead be covered by special Swedish provisions, with different conditions and thresholds. The limit refers to the transport service's route, not automatically the traveler's own traveled distance. \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster-process\/forsenat-eller-installt-tag\/\" rel=\"nofollow noopener\"\u003eThe Swedish Consumer Agency explains the difference\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003ch2\u003eFile by file – Swedish Word, PDF, and Excel files\u003c\/h2\u003e\n\n\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"width:100%;min-width:610px;border-collapse:collapse\"\u003e\n\n\u003cthead\u003e\u003ctr style=\"background:#173B54;color:#FFF\"\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:10px\"\u003eFile\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:10px\"\u003eFunction\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"text-align:left;padding:10px\"\u003eLanguage and format\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e01 Claim letter – delayed train\u003c\/td\u003e\n\n\u003ctd\u003eRequest an individual review of delay compensation with supporting documentation.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish · editable DOCX and searchable PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e02 Canceled train – refund or rebooking\u003c\/td\u003e\n\n\u003ctd\u003eChoose ONE main action and report any compensation claim separately.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish · DOCX\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e03 Expenses and receipt attachment\u003c\/td\u003e\n\n\u003ctd\u003eSpecify actually paid expenses, original receipts, and previous compensation.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish · DOCX\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e04 Travel incident and evidence log\u003c\/td\u003e\n\n\u003ctd\u003eDocument booking, timeline, and verified supporting documents.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish · DOCX\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e05 Follow-up on denied compensation\u003c\/td\u003e\n\n\u003ctd\u003eRequest justification and supplement documentation after rejection.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish · DOCX\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e06 Swedish user guide\u003c\/td\u003e\n\n\u003ctd\u003eRule selection, legal limits, working steps, and checklist.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish · DOCX\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e07 English User Guide\u003c\/td\u003e\n\n\u003ctd\u003eEnglish instructions for using the Swedish forms – not translated claim letters.\u003c\/td\u003e\n\n\u003ctd\u003eEnglish · DOCX\/PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd\u003e08 Excel register\u003c\/td\u003e\n\n\u003ctd\u003eNine tabs for administrative follow-up of train cases.\u003c\/td\u003e\n\n\u003ctd\u003eSwedish · editable XLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\n\u003cp\u003eThe Word files are edited in a compatible word processing program. The PDF files are searchable and printable, \u003cstrong\u003enot digitally fillable forms\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch2\u003eThe Excel tool – what is actually calculated\u003c\/h2\u003e\n\n\u003cp\u003eThe workbook contains \u003cstrong\u003eRead Me, Overview, Cases, Travelers, Incidents, Expenses, Claims, Communication, and Evidence\u003c\/strong\u003e. It counts registered cases, claims, and expenses and sums \u003cstrong\u003emanually verified SEK amounts\u003c\/strong\u003e. The original currency is saved separately. A verified test with a registered expense of 200 SEK and an actually received refund of 50 SEK resulted in an administrative difference of 150 SEK – \u003cstrong\u003enot\u003c\/strong\u003e a judgment, approval, or proof of the right to the remaining 150 SEK. Excel does not calculate legal deadlines, route length exceptions, or flat-rate compensation.\u003c\/p\u003e\n\n\u003ch2\u003eHow to use the package\u003c\/h2\u003e\n\n\u003col\u003e\n\n\u003cli\u003eCheck the ticket, route, international\/domestic nature of the journey, and whether EU 2021\/782 applies.\u003c\/li\u003e\n\n\u003cli\u003eGather planned and actual arrival times, messages from the railway company, and the booking receipt.\u003c\/li\u003e\n\n\u003cli\u003eChoose the correct working template: delayed train, canceled departure, or follow-up. For a canceled journey – clearly choose between the applicable main options for refund and rebooking.\u003c\/li\u003e\n\n\u003cli\u003eFill in only verified facts and specify separate claim types and receipt-backed expenses.\u003c\/li\u003e\n\n\u003cli\u003eSend to the correct railway company via the appropriate complaint channel and save a copy, date, and receipt.\u003c\/li\u003e\n\n\u003cli\u003eRegister only actually received payments as paid. Assess responses, exceptions, and any continued dispute resolution separately.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch2\u003eLegal terms, exceptions, and legal sources\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/SV\/TXT\/?uri=CELEX:32021R0782\" rel=\"nofollow noopener\"\u003eEU Regulation 2021\/782\u003c\/a\u003e regulates, among other things, \u003cstrong\u003eArticle 18\u003c\/strong\u003e on refund and rebooking, \u003cstrong\u003eArticle 19\u003c\/strong\u003e on delay compensation, and \u003cstrong\u003eArticle 20\u003c\/strong\u003e on assistance. For services and situations covered by Article 19, a delay of \u003cstrong\u003e60–119 minutes may entitle you to at least 25 percent\u003c\/strong\u003e and \u003cstrong\u003e120 minutes or more to at least 50 percent\u003c\/strong\u003e of the relevant ticket price. Compensation may be affected by, among other things, ticket refund, advance information, extraordinary circumstances, and other exceptions. A cost incurred by the traveler themselves is not automatically compensated. \u003ca href=\"https:\/\/europa.eu\/youreurope\/citizens\/travel\/passenger-rights\/rail\/index_sv.htm\" rel=\"nofollow noopener\"\u003eEU's official passenger guide\u003c\/a\u003e explains important conditions.\u003c\/p\u003e\n\n\u003cp\u003eThe choice of refund or rebooking under Article 18 is \u003cstrong\u003enot the same\u003c\/strong\u003e as delay compensation under Article 19. The option for an alternative journey of your own if rebooking is not offered within the special 100-minute situation includes specific conditions and does not automatically mean a taxi or flight. The railway company's justification and evidence may be decisive in exceptions to compensation.\u003c\/p\u003e\n\n\u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\n\u003ch3\u003eCan I get money back if the train is an hour late?\u003c\/h3\u003e\n\n\u003cp\u003eYes, there may be a right to compensation for an arrival delay of at least 60 minutes for a covered train service. Article 19 has levels of 25 and 50 percent, but the right must be reviewed against the ticket, actual delay, applicability, and exceptions.\u003c\/p\u003e\n\n\u003ch3\u003eDo EU train rules apply to all short domestic journeys in Sweden?\u003c\/h3\u003e\n\n\u003cp\u003eNo. For certain domestic transport services with a route under 150 km, special Swedish rules apply instead of the relevant compensation articles in EU 2021\/782. Check the route length and correct regulatory framework before sending.\u003c\/p\u003e\n\n\u003ch3\u003eAre refund and delay compensation the same right?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Article 18 deals with refund\/rebooking in specified situations; Article 19 deals with compensation for certain delays. The same ticket should not arbitrarily be both refunded and simultaneously automatically calculated for compensation under Article 19.\u003c\/p\u003e\n\n\u003ch3\u003eDo I always get compensation if I buy another ticket?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Alternative transport under certain conditions in Article 18 and assistance under Article 20 must be reviewed separately. A receipt is not sufficient on its own as proof of legal compensation.\u003c\/p\u003e\n\n\u003ch3\u003eDoes Excel determine how much the train company owes me?\u003c\/h3\u003e\n\n\u003cp\u003eNo. Excel only sums entered, manually verified amounts and keeps claims separate from received money. Neither the right to compensation nor any other legal assessment is automated.\u003c\/p\u003e\n\n\u003ch3\u003eAre the claim letters translated into English?\u003c\/h3\u003e\n\n\u003cp\u003eNo. The working templates are Swedish. The English guide explains how to use the Swedish documents and does not mean the package contains English claim letters.\u003c\/p\u003e\n\n\u003ch2\u003eOfficial sources, document version, and review status\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca href=\"https:\/\/eur-lex.europa.eu\/legal-content\/SV\/TXT\/?uri=CELEX:32021R0782\" rel=\"nofollow noopener\"\u003eRegulation (EU) 2021\/782, Articles 2 and 18–20, and 28\u003c\/a\u003e · \u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/lag-2015953-om-kollektivtrafikresenarers_sfs-2015-953\/\" rel=\"nofollow noopener\"\u003eAct (2015:953), especially Sections 2, 4, and 14–17\u003c\/a\u003e · \u003ca href=\"https:\/\/www.konsumentverket.se\/varor-och-tjanster-process\/forsenat-eller-installt-tag\/\" rel=\"nofollow noopener\"\u003eSwedish Consumer Agency – delayed or canceled train\u003c\/a\u003e · \u003ca href=\"https:\/\/europa.eu\/youreurope\/citizens\/travel\/passenger-rights\/rail\/index_sv.htm\" rel=\"nofollow noopener\"\u003eYour Europe – train travel\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProduct version 1.0. Source and file review: November 6, 2026.\u003c\/strong\u003e AI-assisted legal source control and functional file tests have been carried out. No independent external legal review, certification, authority approval, or guaranteed payment is claimed. The product is currently an unpublished Shopify draft; the delivery ZIP is manually linked to Digital Products only after the store owner's decision.\u003c\/p\u003e\n\n\u003c\/section\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56498215420246,"sku":"TAG-EU2021-782-KRAV-V1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/01_tagforsening_installt_tag_huvudbild_1600.png?v=1793978085","url":"https:\/\/mallbutiken.se\/en\/products\/tagforsening-installt-tag-eu2021-782-kravbrev-excel","provider":"Mallbutiken","version":"1.0","type":"link"}