{"product_id":"tillganglig-ehandel-appar-webbyra-leverantorsbilaga-testbevis-sla","title":"Accessible e-commerce – apps \u0026 web agencies: supplier annex, proof of testing and SLA | Word\/PDF\/Excel","description":"\u003cp\u003e\u003cstrong\u003eDoes your Shopify store use a checkout app, payment module, login, web agency, or accessibility-critical third-party features?\u003c\/strong\u003e Document \u003cstrong\u003ewhat the supplier is required to deliver, what has actually been tested, what deficiencies exist, and who approves the next release\u003c\/strong\u003e. This is a focused set of contracts and evidence for consumer-facing e-commerce—not just another general accessibility policy.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you get:\u003c\/strong\u003e five Swedish working documents, a Swedish user guide, and an \u003cem\u003eEnglish User Guide\u003c\/em\u003e. All seven are available as editable DOCX and searchable PDF files, along with a Swedish Excel workbook with nine tabs. \u003cstrong\u003e15 customer files in total in a digital ZIP.\u003c\/strong\u003e The PDF files are printable but do not contain interactive form fields; use Word to fill out the templates.\u003c\/p\u003e\n\u003cdiv style=\"border:2px solid #2b6585;background:#edf6fa;padding:16px;border-radius:10px;margin:17px 0\"\u003e\n\n\u003ch2\u003ePackage Contents\u003c\/h2\u003e\n\n\u003cp\u003eSupplier addendum (contract addendum), supplier request\/evidence response, app testing protocol, non-conformance and correction notice, change order, Swedish guide, English User Guide, and a nine-tab Excel register. The templates are editable; a finished Shopify app or automated WCAG scanner is not included.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\u003cdiv style=\"border:2px solid #2b6585;background:#edf6fa;padding:16px;border-radius:10px;margin:17px 0\"\u003e\n\n\u003ch2\u003eWhat the Files Contain\u003c\/h2\u003e\n\n\u003cp\u003eDefined supplier responsibilities and contractual terms, requirement and test IDs, real user journeys, keyboard and screen reader testing, reproducible non-conformances, agreed remediation timeframes, retesting evidence, and manual GO\/NO-GO. The Excel file deliberately separates technical test results from legal determinations.\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\u003ch2\u003eWho Should Buy—and Who Should Choose the Basic Package?\u003c\/h2\u003e\n\u003cp\u003eFor \u003cstrong\u003ee-commerce businesses, web agencies, Shopify and app developers, and compliance, quality, and product managers\u003c\/strong\u003e collaborating on accessibility within a customer journey. Particularly useful for theme and app changes, new checkouts, payment services, CAPTCHA\/2FA, or PTS requests. If you instead need an overall accessibility routine, publicly available accessibility information, a comprehensive self-assessment, or a general exemption assessment, see \u003ca href=\"\/en\/products\/tillanglighetslagen-ehandel-mallpaket-2026\"\u003eMallbutik's comprehensive basic package for accessible e-commerce\u003c\/a\u003e.\u003c\/p\u003e\n\u003ch2\u003eComplete File List\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto\"\u003e\u003ctable style=\"border-collapse:collapse;width:100%;min-width:670px\"\u003e\n\n\u003cthead\u003e\u003ctr\u003e\n\n\u003cth scope=\"col\" style=\"border:1px solid #cedde8;text-align:left;padding:9px;background:#f1f6fa\"\u003eFile\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"border:1px solid #cedde8;text-align:left;padding:9px;background:#f1f6fa\"\u003ePractical Function\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"border:1px solid #cedde8;text-align:left;padding:9px;background:#f1f6fa\"\u003eLanguage\u003c\/th\u003e\n\n\u003cth scope=\"col\" style=\"border:1px solid #cedde8;text-align:left;padding:9px;background:#f1f6fa\"\u003eFormat\u003c\/th\u003e\n\n\n\u003c\/tr\u003e\u003c\/thead\u003e\n\n\u003ctbody\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003e01. Supplier Addendum\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eOptional B2B contract addendum for apps, themes, web agencies, acceptance criteria, evidence, SLAs, and updates\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003e02. Supplier Request\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eRequest version-specific test evidence, supplier responses, and supplementary information\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003e03. App Testing Protocol\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eNine manual\/technical checks of keyboards, screen readers, focus, forms, logins, and checkouts\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003e04. Non-Conformance Notice\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eSubstantive correction request with reproduction steps, contract reference, and retesting\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003e05. Change Order\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eRelease\/regression testing, rollback, residual deficiencies, and manual GO\/NO-GO\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003e06. User Guide\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eLegal scope, workflow, file overview, and sources\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003e07. English User Guide\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eEnglish user guide for the Swedish working templates—not an English contract template\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eEnglish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eDOCX + PDF\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\u003ctr\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003e08. Excel Register\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eNine tabs with App Register, Requirements Matrix, Test Evidence, Non-Conformances, Remediation SLA, Deliverables, Decisions, Overview, and Read Me\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eSwedish\u003c\/td\u003e\n\n\u003ctd style=\"border:1px solid #d4e1eb;padding:9px;vertical-align:top\"\u003eXLSX\u003c\/td\u003e\n\n\n\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\n\n\n\u003c\/table\u003e\u003c\/div\u003e\n\u003ch2\u003eExcel—From App to Manual Decision\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eOverview:\u003c\/strong\u003e summarizes registered apps, tests, open non-conformances, supporting documentation, and actual attestations. \u003cstrong\u003eApp Register:\u003c\/strong\u003e identifies the supplier, feature, purchase journey, and control boundary. \u003cstrong\u003eRequirements Matrix:\u003c\/strong\u003e links needs to test cases. \u003cstrong\u003eTest Evidence:\u003c\/strong\u003e shows passed, failed, untested, and missing evidence. \u003cstrong\u003eNon-Conformances:\u003c\/strong\u003e flags missing retesting when an issue is closed. \u003cstrong\u003eRemediation SLA:\u003c\/strong\u003e tracks only the timeframes agreed upon by the parties themselves. \u003cstrong\u003eDeliverables:\u003c\/strong\u003e acknowledges supporting documentation without automatically approving it. \u003cstrong\u003eDecisions:\u003c\/strong\u003e require an attestation by a named human. \u003cstrong\u003eRead Me:\u003c\/strong\u003e sources, limitations, and instructions.\u003c\/p\u003e\n\u003cp\u003eThe formulas have been tested using ten synthetic scenarios. The customer file contains no sample customers or fictitious supplier certificates. A passed test with evidence receives the signal \u003cstrong\u003e“Technically OK—NOT a Legal Decision”\u003c\/strong\u003e; a closed non-conformance without retesting is clearly marked.\u003c\/p\u003e\n\u003ch2\u003eLegal Basis—with Important Limitations\u003c\/h2\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/www.riksdagen.se\/sv\/dokument-och-lagar\/dokument\/svensk-forfattningssamling\/lag-2023254-om-vissa-produkters-och-tjansters_sfs-2023-254\/\"\u003eThe Act (2023:254) on the Accessibility of Certain Products and Services\u003c\/a\u003e covers consumer-facing e-commerce services where the conditions of the Act are met. \u003ca href=\"https:\/\/pts.se\/contentassets\/bda1046669b64e9ea9a10ddc7f8f5891\/pts-foreskrifter-ptsfs-20246-om-vissa-tjansters-tillganglighet.pdf\"\u003ePTSFS 2024:6, particularly Section 8\u003c\/a\u003e, specifies, among other things, accessibility requirements for identification, security, and payment, as well as information on the accessibility of products and services when responsible actors provide such information.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNeither the Act nor the regulations require a template named “supplier addendum.”\u003c\/strong\u003e This is a voluntary contract addendum. Responsibility for the e-commerce service cannot be contractually excluded without question. The exemption for certain third-party content must be assessed on a case-by-case basis, including whether the content is funded, developed, or controlled by the actor in question. Micro-enterprise exemptions and any other exemptions require separate assessment. Follow \u003ca href=\"https:\/\/pts.se\/digital-inkludering\/lagen-om-vissa-produkters-och-tjansters-tillganglighet\/pts-tillsyn\/\"\u003ePTS's current supervisory guidance\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDate Clarification:\u003c\/strong\u003e the Accessibility Act has applied since 28 June 2025. The PTSFS 2026:6 amendment concerns certain \u003cem\u003eproduct\u003c\/em\u003e documentation in Swedish or English in market surveillance cases and is not a new requirement for e-commerce apps from 1 November 2026.\u003c\/p\u003e\n\u003ch2\u003eHow the Documents Are Used\u003c\/h2\u003e\n\u003col\u003e\n\n\u003cli\u003eDetermine whether the e-commerce service and service provider are covered by the applicable requirements.\u003c\/li\u003e\n\n\u003cli\u003eInventory critical apps and purchase journeys; define the scope of the contract.\u003c\/li\u003e\n\n\u003cli\u003eNegotiate the supplier addendum with concrete, version-specific acceptance criteria.\u003c\/li\u003e\n\n\u003cli\u003eRequest test evidence and conduct your own manual tests using relevant assistive technologies.\u003c\/li\u003e\n\n\u003cli\u003eRecord errors, send non-conformance notices, and follow up against the actual agreed SLA.\u003c\/li\u003e\n\n\u003cli\u003ePerform retesting after the supplier's remediation and document a separate human decision before release.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\u003ch2\u003eFrequently Asked Questions About Accessibility Requirements for Apps and Web Agencies\u003c\/h2\u003e\n\u003ch3\u003eIs a Supplier's WCAG Certificate Enough?\u003c\/h3\u003e\u003cp\u003eNo. A certificate or automated test may be relevant supporting documentation, but the actual scope, test environment, known deficiencies, and applicable legal requirements must be assessed.\u003c\/p\u003e\n\u003ch3\u003eAre All Third-Party Apps Exempt?\u003c\/h3\u003e\u003cp\u003eNo. The exemption for third-party content is narrow and fact-dependent. A purchased or controlled checkout or form feature is not automatically exempt.\u003c\/p\u003e\n\u003ch3\u003eCan I Use the Contract Addendum as Official Regulatory Evidence?\u003c\/h3\u003e\u003cp\u003eNo. It is a voluntary B2B addendum, not a form prescribed or approved by PTS.\u003c\/p\u003e\n\u003ch3\u003eDoes the Remediation SLA Have a Legally Mandated Number of Days?\u003c\/h3\u003e\u003cp\u003eNot as a general number of days in this template. The parties must specify any contractual timeframes and assess other applicable obligations separately.\u003c\/p\u003e\n\u003ch3\u003eCan Excel Legally Approve an App?\u003c\/h3\u003e\u003cp\u003eNo. The register tracks administrative control signals. Legal assessment and the decision of the responsible person lie outside Excel.\u003c\/p\u003e\n\u003ch3\u003eAre the English Templates Ready to Send as an English Contract?\u003c\/h3\u003e\u003cp\u003eNo. Five working templates and the Excel file are in Swedish; the English file is a user guide. An English contract addendum must be translated, adapted, and reviewed separately.\u003c\/p\u003e\n\u003ch3\u003eDo the Files Work Without Internet Access?\u003c\/h3\u003e\u003cp\u003eDOCX, PDF, and Excel can be used locally in programs that support the formats. No independent verification against all program versions and operating systems has been performed.\u003c\/p\u003e\n\u003ch2\u003eVersion Control and Transparency\u003c\/h2\u003e\n\u003cp\u003eDocument version 1.0. AI-assisted legal source review on 10 November 2026 against Swedish legal sources, PTS, and EU Regulation 2019\/882. No external lawyer or authority has approved the template. Check the contractual terms, market, micro-enterprise status, language, and actual accessibility results before using it in production. Digital delivery via ZIP after the store manually links the downloaded file.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRelated guidance:\u003c\/strong\u003e \u003ca href=\"\/en\/blogs\/foretag\/tillganglighetslagen-ehandel-2026\"\u003eE-commerce accessibility legislation: scope and controls\u003c\/a\u003e. The guide explains the legal framework and oversight. The templates help manage evidence and follow-up with app and web suppliers.\u003c\/p\u003e","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":56569437258070,"sku":"EAA-APP-VENDOR-SLA-1","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/tillganglig-ehandel-appleverantor-2026-huvudbild-1600.jpg?v=1794309996","url":"https:\/\/mallbutiken.se\/en\/products\/tillganglig-ehandel-appar-webbyra-leverantorsbilaga-testbevis-sla","provider":"Mallbutiken","version":"1.0","type":"link"}