{"product_id":"tillganglighetslagen-ehandel-mallpaket-2026","title":"Accessibility Act E-commerce Template Package 2026 – Word\/PDF\/Excel","description":"\n\u003ch2\u003eAccessibility Act for E-commerce 2026 – complete compliance package\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eProfessional template package for Swedish e-commerce companies that need to work in a structured manner with the Act (2023:254) on the Accessibility of Certain Products and Services (LPTT) and the European Accessibility Act (EAA).\u003c\/strong\u003e The package contains ready-to-use Word and PDF templates as well as a comprehensive Excel tool for scope assessment, auditing, defect management, suppliers, feedback, exemptions, and ongoing follow-up.\u003c\/p\u003e\n\n\u003cp\u003eThe Accessibility Act entered into force on \u003cstrong\u003eJune 28, 2025\u003c\/strong\u003e. E-commerce services covered by the act must, among other things, be accessible to persons with disabilities, provide information on the service's accessibility, and ensure that key functions such as identification, electronic signing, security, and payment can be used in an accessible manner.\u003c\/p\u003e\n\n\u003ch3\u003eIncluded – 9 files\u003c\/h3\u003e\n\u003cul\u003e\n\n\u003cli\u003eInformation on e-commerce service accessibility 2026 – Word (DOCX)\u003c\/li\u003e\n\n\u003cli\u003eInformation on e-commerce service accessibility 2026 – PDF\u003c\/li\u003e\n\n\u003cli\u003eAccessibility routine and compliance policy for e-commerce – Word (DOCX)\u003c\/li\u003e\n\n\u003cli\u003eAccessibility routine and compliance policy for e-commerce – PDF\u003c\/li\u003e\n\n\u003cli\u003eAssessment of exemptions from accessibility requirements – Word (DOCX)\u003c\/li\u003e\n\n\u003cli\u003eAssessment of exemptions from accessibility requirements – PDF\u003c\/li\u003e\n\n\u003cli\u003eAudit log for accessible e-commerce – Word (DOCX)\u003c\/li\u003e\n\n\u003cli\u003eAudit log for accessible e-commerce – PDF\u003c\/li\u003e\n\n\u003cli\u003eAccessibility Act E-commerce 2026 – Excel compliance tool (XLSX)\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003e1. Information on the service's accessibility\u003c\/h3\u003e\n\u003cp\u003eA service provider covered by the act must produce information on how the service meets accessibility requirements. The information must, among other things, describe the applicable requirements and, where necessary for the assessment, the design and function of the service.\u003c\/p\u003e\n\n\u003cp\u003eThe template contains ready-made sections for:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003eservice provider and service\u003c\/li\u003e\n\n\u003cli\u003egeneral description of the e-commerce service\u003c\/li\u003e\n\n\u003cli\u003eapplicable accessibility requirements\u003c\/li\u003e\n\n\u003cli\u003enavigation and keyboard\u003c\/li\u003e\n\n\u003cli\u003etext, contrast, and magnification\u003c\/li\u003e\n\n\u003cli\u003eimages and media\u003c\/li\u003e\n\n\u003cli\u003eforms and error messages\u003c\/li\u003e\n\n\u003cli\u003eshopping cart and checkout\u003c\/li\u003e\n\n\u003cli\u003eidentification, security, and payment\u003c\/li\u003e\n\n\u003cli\u003eaccessibility information for products sold\u003c\/li\u003e\n\n\u003cli\u003ecustomer support\u003c\/li\u003e\n\n\u003cli\u003etesting and quality assurance methods\u003c\/li\u003e\n\n\u003cli\u003eknown defects and action plan\u003c\/li\u003e\n\n\u003cli\u003eany exemptions\u003c\/li\u003e\n\n\u003cli\u003econtact path for accessibility feedback\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003eThe Swedish Post and Telecom Authority (PTS) states that this information serves a similar function to an accessibility statement under the DOS Act, even though the term \u003cem\u003eaccessibility statement\u003c\/em\u003e is not used in the LPTT. The information must be easily accessible along with the service, available to persons with disabilities, and capable of being provided in written and oral form.\u003c\/p\u003e\n\n\u003ch3\u003e2. Internal accessibility routine and compliance policy\u003c\/h3\u003e\n\u003cp\u003eThe internal policy creates an ongoing workflow for compliance. It includes, among other things:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003escope and micro-enterprise assessment\u003c\/li\u003e\n\n\u003cli\u003eresponsibility matrix for management, e-commerce, IT, content, customer service, and legal\u003c\/li\u003e\n\n\u003cli\u003eminimum checks before release\u003c\/li\u003e\n\n\u003cli\u003etest strategy\u003c\/li\u003e\n\n\u003cli\u003eprocess for public accessibility information\u003c\/li\u003e\n\n\u003cli\u003edefect and incident management\u003c\/li\u003e\n\n\u003cli\u003ereporting to authorities\u003c\/li\u003e\n\n\u003cli\u003efeedback and complaint procedure\u003c\/li\u003e\n\n\u003cli\u003erequirements for third-party components and suppliers\u003c\/li\u003e\n\n\u003cli\u003eannual and event-driven review\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003e3. Audit log for web shop and app\u003c\/h3\u003e\n\u003cp\u003eThe audit log is a practical working document for testing the parts of the website or app that belong to the e-commerce service. It is structured according to the four fundamental principles:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003e\u003cstrong\u003ePerceivable\u003c\/strong\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003cstrong\u003eOperable\u003c\/strong\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003cstrong\u003eUnderstandable\u003c\/strong\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003cstrong\u003eRobust\u003c\/strong\u003e\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003eThe log also contains specific checks for e-commerce, including accessibility product information, identification, electronic signing, CAPTCHA\/2FA, security functions, payment, order confirmation, and support.\u003c\/p\u003e\n\n\u003cp\u003eEN 301 549 and WCAG are used in the package as practical technical support where relevant. They do not replace the actual legal requirements in the LPTT, the regulation, and the PTS regulations.\u003c\/p\u003e\n\n\u003ch3\u003e4. Exemption assessment – disproportionate burden\u003c\/h3\u003e\n\u003cp\u003eThe LPTT contains the possibility, in certain situations, to make exemptions from a specific accessibility requirement if the application would result in a significant change to the fundamental nature of the service or a disproportionate burden.\u003c\/p\u003e\n\n\u003cp\u003eThe separate assessment template contains:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003eidentification of the exact accessibility requirement\u003c\/li\u003e\n\n\u003cli\u003eassessment of alternative solutions\u003c\/li\u003e\n\n\u003cli\u003enet-based cost analysis\u003c\/li\u003e\n\n\u003cli\u003ecost in relation to total costs\u003c\/li\u003e\n\n\u003cli\u003ecost in relation to net turnover\u003c\/li\u003e\n\n\u003cli\u003eassessment of user benefit\u003c\/li\u003e\n\n\u003cli\u003enumber and frequency of use for affected users\u003c\/li\u003e\n\n\u003cli\u003eassessment of external accessibility resources\u003c\/li\u003e\n\n\u003cli\u003edecision, justification, and next reassessment\u003c\/li\u003e\n\n\u003cli\u003efields for reporting to the supervisory authority\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003e5. Excel tool for practical implementation\u003c\/h3\u003e\n\u003cp\u003eThe Excel file is a complete working tool and contains separate sheets for:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eStart\u003c\/strong\u003e – dashboard with KPIs and legal reference points\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eScope\u003c\/strong\u003e – check of e-commerce service, consumer focus, and micro-enterprise exemption\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAudit Web\/App\u003c\/strong\u003e – ongoing test register\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCritical Functions\u003c\/strong\u003e – identification, e-signing, security, payment, and order confirmation\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAccessibility Info\u003c\/strong\u003e – check of public information on service accessibility\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDefects \u0026amp; Actions\u003c\/strong\u003e – prioritization, responsible party, deadline, and re-test\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSupport \u0026amp; Feedback\u003c\/strong\u003e – user complaints and accessibility issues\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eExemptions\u003c\/strong\u003e – documentation of exemption assessments\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSuppliers\u003c\/strong\u003e – third-party components and accessibility documentation\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eTests\u003c\/strong\u003e – test and revision log\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSources\u003c\/strong\u003e – key legal sources and PTS guidance\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003cp\u003eThe start page automatically calculates, among other things, the number of defects, critical functional defects, open actions, feedback issues, suppliers needing action, exemptions, and overdue reviews.\u003c\/p\u003e\n\n\u003ch3\u003eWhich e-retailers are covered?\u003c\/h3\u003e\n\u003cp\u003eThe Act covers e-commerce services provided at a distance via websites or services for mobile devices, electronically and at the individual request of a consumer for the purpose of concluding a consumer contract.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eMicro-enterprises are exempt from the accessibility requirements for services.\u003c\/strong\u003e According to the act, a micro-enterprise is a company with fewer than ten employees and an annual turnover or annual balance sheet total not exceeding 2 million euros. The package therefore contains a specific scope and micro-enterprise assessment.\u003c\/p\u003e\n\n\u003ch3\u003eWhat is required of the website and app?\u003c\/h3\u003e\n\u003cp\u003eWebsites, web applications, and mobile apps that are part of the service in question must be made accessible in a uniform and functional way by being perceivable, operable, understandable, and robust. In practice, this includes, for example, keyboard usage, focus, alternative texts, contrast, forms, error messages, semantics, support for assistive technologies, and functional user journeys.\u003c\/p\u003e\n\n\u003ch3\u003eSpecific requirements for e-commerce\u003c\/h3\u003e\n\u003cp\u003eIn addition to the general requirements, there are e-commerce-specific requirements. An e-retailer must, among other things, provide accessibility information about the products and services sold when such information is provided by the responsible economic operator.\u003c\/p\u003e\n\n\u003ch3\u003eCustomer support and assistive technologies\u003c\/h3\u003e\n\u003cp\u003eIf the company offers support services, such as a helpdesk or technical support, the support service must be able to provide information about the accessibility of the service and how the service works with assistive technologies. The information must be provided via accessible means of communication.\u003c\/p\u003e\n\n\u003ch3\u003eOngoing responsibility and PTS supervision\u003c\/h3\u003e\n\u003cp\u003eThe service provider must continuously ensure that the service meets accessibility requirements. If a service does not conform to the requirements, the provider must take the necessary measures and immediately inform the supervisory authorities in the Member States where the service is provided about the defect and the measures taken.\u003c\/p\u003e\n\n\u003cp\u003eThe Swedish Post and Telecom Authority (PTS) supervises e-commerce services. During 2025 and 2026, PTS will conduct active supervision of the accessibility of Swedish e-commerce services.\u003c\/p\u003e\n\n\u003ch3\u003eLegal basis\u003c\/h3\u003e\n\u003cul\u003e\n\n\u003cli\u003eAct (2023:254) on the Accessibility of Certain Products and Services\u003c\/li\u003e\n\n\u003cli\u003eRegulation (2023:676) on the Accessibility of Certain Products and Services\u003c\/li\u003e\n\n\u003cli\u003ePTSFS 2024:6 on the accessibility of certain services\u003c\/li\u003e\n\n\u003cli\u003ePTSFS 2024:7 on criteria for disproportionate burden\u003c\/li\u003e\n\n\u003cli\u003eDirective (EU) 2019\/882 of the European Parliament and of the Council – European Accessibility Act\u003c\/li\u003e\n\n\u003cli\u003eEN 301 549 and WCAG as technical support where relevant\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eSuitable for, among others\u003c\/h3\u003e\n\u003cul\u003e\n\n\u003cli\u003eweb shops selling to consumers\u003c\/li\u003e\n\n\u003cli\u003ecompanies with Shopify, WooCommerce, or another e-commerce platform\u003c\/li\u003e\n\n\u003cli\u003ecompanies with a mobile app for purchases\u003c\/li\u003e\n\n\u003cli\u003ee-commerce, IT, compliance, and legal departments\u003c\/li\u003e\n\n\u003cli\u003eagencies and consultants assisting e-retailers with accessibility work\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eImportant to know\u003c\/h3\u003e\n\u003cp\u003eWhich parts of a website are covered by the LPTT and what technical measures are required must be assessed based on the actual service. PTS assesses that it is the parts of the website belonging to the e-commerce service that are covered by the requirements for e-commerce. The package is a professional working document and does not replace individual legal or technical advice in complicated cases.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFormat:\u003c\/strong\u003e Word (DOCX) + PDF + Excel (XLSX)\u003cbr\u003e\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e Swedish\u003cbr\u003e\n\u003cstrong\u003eJurisdiction:\u003c\/strong\u003e Sweden \/ EU\u003cbr\u003e\n\u003cstrong\u003eNumber of files:\u003c\/strong\u003e 9\u003cbr\u003e\n\u003cstrong\u003eVersion:\u003c\/strong\u003e 1.0 – 2026-10-02\u003c\/p\u003e\n","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":55580087189846,"sku":"TILLG-EHANDEL-2026","price":149.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/tillganglighetslagen-ehandel-2026.png?v=1790963710","url":"https:\/\/mallbutiken.se\/en\/products\/tillganglighetslagen-ehandel-mallpaket-2026","provider":"Mallbutiken","version":"1.0","type":"link"}