{"product_id":"vald-hot-arbetsmiljo-riskbedomning-larmplan-2026-2027","title":"Violence \u0026 Threats in the Work Environment 2026\/2027 – Risk Assessment, Alarm Plan \u0026 Safety Procedures Word\/PDF","description":"\n\u003ch2\u003eViolence \u0026amp; Threats in the Work Environment 2026\/2027 – Risk Assessment, Alarm Plan \u0026amp; Safety Procedures\u003c\/h2\u003e\n\u003cp\u003eThis is a complete work environment package for employers who need to \u003cstrong\u003eprevent, assess, and manage violence or threats of violence at work\u003c\/strong\u003e. The package is designed for operations where employees encounter customers, patients, users, students, clients, the public, or other individuals in situations where conflict, threats, harassment, or violence may arise.\u003c\/p\u003e\n\u003cp\u003eThe template package was \u003cstrong\u003elegally reviewed on October 4, 2026\u003c\/strong\u003e, primarily against \u003cstrong\u003eAFS 2023:2 Chapter 5 on violence and threats of violence\u003c\/strong\u003e, AFS 2023:12 on the design of workplaces, AFS 2023:1 on systematic work environment management, and the Work Environment Act.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDelivery:\u003c\/strong\u003e 6 separate documents in both Word (DOCX) and PDF – a total of \u003cstrong\u003e12 files and 11 A4 pages per format series\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eIncluded in this package\u003c\/h3\u003e\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eRisk Assessment – Violence \u0026amp; Threats 2026\/2027\u003c\/strong\u003e – 2 pages.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eSafety Procedure – Violence \u0026amp; Threats\u003c\/strong\u003e – 2 pages.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAlarm \u0026amp; Escalation Plan\u003c\/strong\u003e – 2 pages.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eStart Checklist – Risk Visits \/ Customer Contact\u003c\/strong\u003e – 1 page.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eCrisis Support \u0026amp; Post-Incident Plan\u003c\/strong\u003e – 2 pages.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eDetailed User Guide\u003c\/strong\u003e – 2 pages.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eAFS 2023:2 applies to all operations where risks may exist\u003c\/h3\u003e\n\u003cp\u003eThe regulations regarding violence and threats of violence apply to operations where there may be a risk of violence or threats, regardless of how the threat is communicated. This means that the employer must assess more than just physical encounters. Threats via telephone, email, the internet, and social media may also be covered.\u003c\/p\u003e\n\n\u003ch3\u003eThe employer must prevent the risk\u003c\/h3\u003e\n\u003cp\u003eAFS 2023:2 requires the employer to organize work in a way that prevents the risk of violence and threats as far as possible. The employer must also have \u003cstrong\u003especific safety procedures\u003c\/strong\u003e for work where such risks exist and follow up on these procedures to ensure they are up to date.\u003c\/p\u003e\n\u003cp\u003eThe package is therefore structured as a complete workflow – not just a risk form.\u003c\/p\u003e\n\n\u003ch3\u003eRisk assessment of the actual work situation\u003c\/h3\u003e\n\u003cp\u003eThe risk assessment helps the organization map out, among other things:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003eprevious threats, violence, harassment, and near-misses,\u003c\/li\u003e\n\n\u003cli\u003ework involving money, medication, demands, rejections, or the exercise of public authority,\u003c\/li\u003e\n\n\u003cli\u003econtact with customers, patients, users, or clients,\u003c\/li\u003e\n\n\u003cli\u003ework during late hours, at night, or in isolated locations,\u003c\/li\u003e\n\n\u003cli\u003ehome visits and work on other people's property,\u003c\/li\u003e\n\n\u003cli\u003edigital threats and harassment,\u003c\/li\u003e\n\n\u003cli\u003elone working,\u003c\/li\u003e\n\n\u003cli\u003ephysical environment and retreat routes,\u003c\/li\u003e\n\n\u003cli\u003eability to obtain assistance quickly,\u003c\/li\u003e\n\n\u003cli\u003ethe employee's training, experience, and competence.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eSignificant risk – lone working is prohibited\u003c\/h3\u003e\n\u003cp\u003eIf a work task involves a \u003cstrong\u003esignificant risk of violence or threats of violence\u003c\/strong\u003e, the employer may not, according to AFS 2023:2, allow the employee to perform the task as lone working.\u003c\/p\u003e\n\u003cp\u003eThe risk assessment template therefore includes a clear \"stop rule.\" A personal alarm or mobile phone does not automatically make such lone working permissible.\u003c\/p\u003e\n\n\u003ch3\u003eHow is it determined if the risk is significant?\u003c\/h3\u003e\n\u003cp\u003eThe assessment must be made based on the concrete situation. Relevant factors may include, for example:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003eexplicit or implied threats,\u003c\/li\u003e\n\n\u003cli\u003eprevious incidents or experience from similar situations,\u003c\/li\u003e\n\n\u003cli\u003etime and place,\u003c\/li\u003e\n\n\u003cli\u003ethe nature of the work task,\u003c\/li\u003e\n\n\u003cli\u003ephysical conditions at the workplace,\u003c\/li\u003e\n\n\u003cli\u003ethe employee's knowledge and competence.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eSafety procedures that staff are actually aware of\u003c\/h3\u003e\n\u003cp\u003eThe separate safety procedure gives the employer a structure for what applies before, during, and after a threatening situation. It covers, among other things:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003estaffing and lone working,\u003c\/li\u003e\n\n\u003cli\u003ecommunication of known risks,\u003c\/li\u003e\n\n\u003cli\u003eretreat routes and the possibility of reaching safety,\u003c\/li\u003e\n\n\u003cli\u003ewhen alarms should be used,\u003c\/li\u003e\n\n\u003cli\u003ehow the employee should act if the situation escalates,\u003c\/li\u003e\n\n\u003cli\u003esupport and supervision,\u003c\/li\u003e\n\n\u003cli\u003ereporting and follow-up after the incident.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eSpecial support and supervision\u003c\/h3\u003e\n\u003cp\u003eIn work where there is a risk of recurring violence or threats of violence, the employer must ensure that the employee receives special support and supervision.\u003c\/p\u003e\n\u003cp\u003eDepending on the operation, this may involve, for example, regular managerial support, supervision, training in conduct, occupational health services, or other support measures.\u003c\/p\u003e\n\n\u003ch3\u003eAlarms – more than just a button\u003c\/h3\u003e\n\u003cp\u003eIf an alarm is necessary for safety, a functioning chain must be in place according to AFS 2023:2. The employer must, among other things, ensure that:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003ealarms are available where needed,\u003c\/li\u003e\n\n\u003cli\u003eit is determined who receives the alarm,\u003c\/li\u003e\n\n\u003cli\u003ethe recipient knows what action to take,\u003c\/li\u003e\n\n\u003cli\u003esafety procedures and measures in the event of an alarm are practiced regularly,\u003c\/li\u003e\n\n\u003cli\u003ealarm equipment is checked and maintained.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eSeparate Alarm \u0026amp; Escalation Plan\u003c\/h3\u003e\n\u003cp\u003eThe package's alarm plan documents:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003efixed alarms, personal alarms, panic alarms, telephone, app, or radio,\u003c\/li\u003e\n\n\u003cli\u003eprimary and backup recipients,\u003c\/li\u003e\n\n\u003cli\u003emaximum response time,\u003c\/li\u003e\n\n\u003cli\u003eescalation steps if no contact is made or the risk persists,\u003c\/li\u003e\n\n\u003cli\u003ewhen to contact 112,\u003c\/li\u003e\n\n\u003cli\u003elocation information for police\/emergency services,\u003c\/li\u003e\n\n\u003cli\u003ecode words and discreet signals where the operation uses such,\u003c\/li\u003e\n\n\u003cli\u003edrilling and checking the alarm chain.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eStart checklist for risk visits and customer contact\u003c\/h3\u003e\n\u003cp\u003eThe risk landscape can change rapidly. Therefore, a compact one-page checklist is included for, for example:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003ehome visits,\u003c\/li\u003e\n\n\u003cli\u003emeetings with known or possible threat profiles,\u003c\/li\u003e\n\n\u003cli\u003eauthority and client contacts,\u003c\/li\u003e\n\n\u003cli\u003ecustomer visits,\u003c\/li\u003e\n\n\u003cli\u003ework in isolated locations.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003cp\u003eThe checklist covers, among other things, risk assessment, staffing, retreat routes, alarms, check-in, stop criteria, and the ability to provide an exact location to 112.\u003c\/p\u003e\n\n\u003ch3\u003ePhysical design of the workplace\u003c\/h3\u003e\n\u003cp\u003eAFS 2023:12 requires that workplaces be designed so that the risk of violence and threats is prevented as far as possible.\u003c\/p\u003e\n\u003cp\u003eThis may mean, among other things, that the operation needs to assess:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003epossibility of retreat or a safe zone,\u003c\/li\u003e\n\n\u003cli\u003evisibility of the premises,\u003c\/li\u003e\n\n\u003cli\u003eentrances and access,\u003c\/li\u003e\n\n\u003cli\u003eability to see the area outside before a door is opened,\u003c\/li\u003e\n\n\u003cli\u003econcealed spaces and unnecessary congestion risks,\u003c\/li\u003e\n\n\u003cli\u003eplacement of staff and visitors.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eWhen violence or threats have occurred\u003c\/h3\u003e\n\u003cp\u003eAccording to AFS 2023:2, the employer must investigate and document near-misses and incidents where violence or threats of violence have occurred.\u003c\/p\u003e\n\u003cp\u003eThe follow-up should, among other things, clarify:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003ewhat led to the incident,\u003c\/li\u003e\n\n\u003cli\u003ewhat the sequence of events was,\u003c\/li\u003e\n\n\u003cli\u003ewhether the procedures worked,\u003c\/li\u003e\n\n\u003cli\u003ewhether the alarm worked,\u003c\/li\u003e\n\n\u003cli\u003ewhat physical or psychological consequences arose,\u003c\/li\u003e\n\n\u003cli\u003ewhat measures are needed to prevent recurrence.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eCrisis Support \u0026amp; Post-Incident Plan\u003c\/h3\u003e\n\u003cp\u003eThe package contains a separate document that helps the manager and the organization plan for:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003eemergency care and first aid,\u003c\/li\u003e\n\n\u003cli\u003eearly crisis support,\u003c\/li\u003e\n\n\u003cli\u003eoccupational health services,\u003c\/li\u003e\n\n\u003cli\u003eadjustment of work or scheduling,\u003c\/li\u003e\n\n\u003cli\u003epractical support during contact with authorities,\u003c\/li\u003e\n\n\u003cli\u003efollow-up meetings,\u003c\/li\u003e\n\n\u003cli\u003ereturn to regular work,\u003c\/li\u003e\n\n\u003cli\u003econtinued safety measures.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eSerious incidents and notification to authorities\u003c\/h3\u003e\n\u003cp\u003eSevere personal injuries, fatalities, injuries affecting multiple employees simultaneously, or near-misses that posed a serious danger to life or health may fall under the obligation to notify the Swedish Work Environment Authority (Arbetsmiljöverket) without delay.\u003c\/p\u003e\n\u003cp\u003eThe post-incident plan therefore contains a control point for this assessment, but does not replace official reporting to authorities.\u003c\/p\u003e\n\n\u003ch3\u003eComplements the Mallbutiken Incident Report\u003c\/h3\u003e\n\u003cp\u003eThis product focuses primarily on \u003cstrong\u003epreventive work regarding violence and threats\u003c\/strong\u003e. For a full incident investigation following an accident or a serious near-miss, it can be combined with Mallbutiken's separate product \u003cstrong\u003eIncident Report \/ Workplace Accident 2026\/2027\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003ch3\u003eFirst aid and crisis support\u003c\/h3\u003e\n\u003cp\u003eAFS 2023:2 also contains regulations on first aid and crisis support. Preparedness must be adapted to the nature, scale, and specific risks of the operation.\u003c\/p\u003e\n\u003cp\u003eIn operations with a risk of violence and threats, the employer should therefore plan in advance how affected employees can quickly receive help and support.\u003c\/p\u003e\n\n\u003ch3\u003eWhich operations is this package suitable for?\u003c\/h3\u003e\n\u003cp\u003eThe templates can be adapted for many types of operations, for example:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003ecare and social services,\u003c\/li\u003e\n\n\u003cli\u003esocial services and exercise of public authority,\u003c\/li\u003e\n\n\u003cli\u003eschools and education,\u003c\/li\u003e\n\n\u003cli\u003eretail and trade,\u003c\/li\u003e\n\n\u003cli\u003ereception, hotels, and service,\u003c\/li\u003e\n\n\u003cli\u003esecurity and guarding,\u003c\/li\u003e\n\n\u003cli\u003etransport and public transit,\u003c\/li\u003e\n\n\u003cli\u003ereal estate and on-call services,\u003c\/li\u003e\n\n\u003cli\u003ecustomer service and call centers,\u003c\/li\u003e\n\n\u003cli\u003efieldwork and home visits.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eRecommended workflow\u003c\/h3\u003e\n\u003col\u003e\n\n\u003cli\u003eMap out risk situations together with affected employees and safety representatives.\u003c\/li\u003e\n\n\u003cli\u003eDocument the risk assessment and decide on preventive measures.\u003c\/li\u003e\n\n\u003cli\u003eEstablish safety procedures and define when lone working is not permitted.\u003c\/li\u003e\n\n\u003cli\u003eEstablish an alarm and escalation plan where alarms are needed.\u003c\/li\u003e\n\n\u003cli\u003eTrain and inform affected employees.\u003c\/li\u003e\n\n\u003cli\u003ePractice alarms and safety procedures regularly.\u003c\/li\u003e\n\n\u003cli\u003eUse the start checklist for particularly high-risk visits or contacts.\u003c\/li\u003e\n\n\u003cli\u003eAfter an incident: secure support, document, investigate, and update the risk assessment.\u003c\/li\u003e\n\n\u003cli\u003eFollow up to ensure that the measures are actually working.\u003c\/li\u003e\n\n\n\u003c\/ol\u003e\n\n\u003ch3\u003eLegally reviewed for 2026\/2027\u003c\/h3\u003e\n\u003cp\u003eThe documents were reviewed on \u003cstrong\u003eOctober 4, 2026\u003c\/strong\u003e, based on, among others:\u003c\/p\u003e\n\u003cul\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eThe Work Environment Act (1977:1160)\u003c\/strong\u003e, primarily Chapter 3, Sections 2 and 2a.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAFS 2023:2 Chapter 5\u003c\/strong\u003e – violence and threats of violence.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAFS 2023:2 Chapter 4\u003c\/strong\u003e – first aid and crisis support.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAFS 2023:2 Chapter 6\u003c\/strong\u003e – lone working.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAFS 2023:12 Chapter 6\u003c\/strong\u003e – workplace design and protection against violence\/threats.\u003c\/li\u003e\n\n\u003cli\u003e\n\n\u003cstrong\u003eAFS 2023:1\u003c\/strong\u003e – systematic work environment management and written risk assessment.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eFormat and delivery\u003c\/h3\u003e\n\u003cul\u003e\n\n\u003cli\u003e\u003cstrong\u003e6 documents.\u003c\/strong\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003cstrong\u003e12 files in total.\u003c\/strong\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003cstrong\u003eWord (DOCX) + PDF.\u003c\/strong\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003cstrong\u003e11 A4 pages per format series.\u003c\/strong\u003e\u003c\/li\u003e\n\n\u003cli\u003e\u003cstrong\u003eDigital product – no physical item is sent.\u003c\/strong\u003e\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\n\u003ch3\u003eCommon questions\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eMust the employer have a specific procedure for violence and threats?\u003c\/strong\u003e\u003cbr\u003eYes, when work may involve such risks, the employer must have specific safety procedures and keep them up to date.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMay an employee work alone if there is a personal alarm?\u003c\/strong\u003e\u003cbr\u003eNot if the work task involves a significant risk of violence or threats of violence. In that case, the task may not be performed as lone working.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMust alarms be practiced?\u003c\/strong\u003e\u003cbr\u003eYes. Where alarms are needed, employees must regularly practice safety procedures and actions in the event of an alarm.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDo the regulations also apply to threats via telephone or the internet?\u003c\/strong\u003e\u003cbr\u003eYes. AFS 2023:2 covers threats regardless of how they are communicated.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMust incidents be documented?\u003c\/strong\u003e\u003cbr\u003eThe employer must investigate and document near-misses and incidents where violence or threats of violence have occurred.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAre risk assessment and alarm plan included?\u003c\/strong\u003e\u003cbr\u003eYes. Both are included along with a safety procedure, start checklist, post-incident plan, and user guide.\u003c\/p\u003e\n\n\u003ch3\u003eImportant\u003c\/h3\u003e\n\u003cp\u003eThe templates are general work environment documents. They must be adapted to the actual threat profile, the organization's staffing, physical environment, alarm organization, and the conditions of the affected employees. When the organization lacks sufficient in-house expertise, occupational health services or other expert assistance should be engaged.\u003c\/p\u003e\n","brand":"Svenska Dokumentmallar","offers":[{"title":"Default Title","offer_id":55598729953622,"sku":"VALD-HOT-ARBETSMILJO-2026-2027","price":79.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0827\/2373\/3846\/files\/riskbedomning-vald-hot-arbetsmiljo-2026-2027.png?v=1791149087","url":"https:\/\/mallbutiken.se\/en\/products\/vald-hot-arbetsmiljo-riskbedomning-larmplan-2026-2027","provider":"Mallbutiken","version":"1.0","type":"link"}