Disputing an invoice - Guidance and information

How to Dispute an Invoice

Table of Contents

• The Process for Disputing an Invoice
• Common questions
• Common Mistakes
• Our Templates for Disputing Invoices

The Process for Disputing an Invoice

Disputing an invoice is a process that should be done with clarity and in the correct order. If you receive an invoice that you believe is incorrect, the first step is to check whether the details of the invoice match any agreements or arrangements you have made with the supplier. If there is a discrepancy, it is reasonable to initiate the dispute process by contacting the company directly. Many times this can solve the problem quickly and easily.

Contact the company

Before taking formal action, contact the company that sent the invoice and explain why you believe it is incorrect. In some cases, it may be a mistake that can be easily corrected.

Formal objection

If you cannot reach a resolution informally, send a written letter or email to the company clearly explaining the reason why you dispute the invoice. Include:

• Invoice number, date and amount.
• The reasons for your objection based on previous agreements or communications.
• Any documents that support your position.

Debt collection claims or the Bailiff

If you receive a debt collection claim, notify the debt collection company that you have already disputed the invoice. If the matter goes on to the Bailiff, you must also contest the claim in writing within 10 days to avoid a payment notice.

Pay under protest

As a precaution, you can choose to pay the invoice under protest, which means you pay the amount but inform the supplier that you are doing so subject to refund.

Common questions

• When should you dispute an invoice? It is best to dispute as soon as you notice a discrepancy to avoid debt collection claims and additional fees.
• What happens if I lose a dispute? If you lose the dispute, extra fees such as late payment interest may apply.

Common Mistakes

• Unclear contestation: It is important to be clear about what is being contested and why.
• Ignore payment reminders: If you receive a payment reminder or collection demand, you should again notify that the invoice is disputed.

By following these guidelines and acting quickly, you can effectively deal with an incorrect invoice and avoid further complications.

Our Templates for Disputing Invoices

Our invoice dispute templates are designed to help you quickly and clearly articulate your claim, so you can easily resolve invoice disputes. With these templates, you get a structured framework to include all important details such as invoice number, amount, reason for dispute and much more. Regardless of whether you want to dispute all or part of an invoice, our templates help you present your case correctly and efficiently. Maintain communication and protect your rights by using our professionally designed templates.