Disputing part of an invoice – how to handle the correct portion

May 25, 2024

By Mallbutiken · Facts verified October 1, 2026

Yes, an invoice can be disputed in part. If only a specific amount or a certain line item is incorrect, you should normally specify exactly which part you are objecting to and why, rather than creating ambiguity regarding the entire invoice.

Example

An invoice is for 12,000 SEK. You accept 10,000 SEK for the ordered service but dispute an additional charge of 2,000 SEK which you claim was never ordered. In this case, expressly state that 2,000 SEK is being disputed and that the remaining part is not subject to the objection.

What should the message contain?

invoice number and date,
total amount of the invoice,
exact amount disputed,
which invoice line item or performance the dispute concerns,
why this part lacks a basis for payment,
relevant contract or delivery documentation.

Must the undisputed part be paid?

Avoid general phrasing such as that it "must always" be paid. If that part is overdue and there is no other right to withhold payment, it is normally wise to settle it. However, for example, consumer law rules regarding defects or delays may in certain situations give you the right to withhold as much of the payment as is needed as security for a claim. Therefore, assess the substantive law separately.

Two different questions: "which part of the invoice do I consider wrong?" and "how much am I legally entitled to withhold?" do not always yield the exact same answer.

If debt collection is initiated for the entire amount

Object and explain that the original invoice has already been partially disputed. Attach a copy of the dispute and document any payment of the part you are not disputing.

If the supplier issues a credit note and sends a new invoice

Verify that the credit note and the new invoice together reflect the agreed-upon correction. Save them together with the original invoice so that the payment history can be traced.