Service Agreement Template – Word/PDF

Service Agreement – a professional template for service assignments between companies under Swedish law. An editable B2B template that helps clients and service providers document the scope of work, compensation, schedule, delivery requirements, change orders, and liability. The new document delivery consists of a Swedish master template, an English reference version, and separate user guides.

Suitable for, among other things, administrative services, project work, design, marketing, certain consulting, training, and service deliveries where the parties are commercial entities and do not require a specific industry-standard contract. The template must be adapted to the specific assignment.

What is included in the updated template package?

Document	Content
01. Service Agreement – Swedish master template	18 contract sections, Appendix A with assignment description, and Appendix B for change orders.
02. Swedish user guide	Practical completion, legal delineations, examples, documentation, and checklist.
03. Service Agreement – English reference	English version of a B2B service agreement, governed by Swedish law.
04. English User Guide	Separate English guidance for the Swedish legal framework.

Each document is available as an editable Word file (DOCX) and a searchable A4 PDF, for a total of eight customer files. The English documents are English-language versions governed by Swedish law, not British or American contract templates.

Delivery information: The new ZIP package is linked to digital delivery separately. Existing delivery files remain available during the transition and are not automatically replaced.

What is a service agreement used for?

When one company purchases a service from another, questions often arise regarding what was actually ordered, what results are to be delivered, when the work is completed, and what happens if conditions change. A clear service agreement serves as documentation support to prevent ambiguity by specifying the scope of the assignment, quality criteria, compensation, and division of responsibility.

The agreement also helps parties distinguish between ongoing work and new assignments that require specific approval. The appendices can be adapted for, for example, report deliveries, training efforts, design assignments, or administrative projects.

When is the template suitable?

• The client and the supplier are companies acting within their business operations.
• The service can be described through clear activities, deliverables, or measurable goals.
• The parties wish to agree on a fixed price or ongoing hourly rate, due date, and any expenses.
• There is a need for confidentiality, documented change orders, or usage rights to delivered results.
• The project can be followed up with a schedule, acceptance criteria, and written feedback.

When should you not use it without special adaptation?

This general B2B template is not a complete consumer service template. The Consumer Services Act (1985:716) covers, among other things, work performed by traders on movable or immovable property for consumers and certain types of storage; it does not generally apply to all services. In consumer relations, mandatory consumer protection, distance contract rules, and specific information obligations may also apply.

For construction contracts, employment or staffing relationships, public procurement, financial advice, medical services, security services, and other regulated or high-risk activities, specially adapted contracts may be required. Labeling a document "Service Agreement" does not change the actual legal nature of the employment or service.

What does the service agreement contain?

Parties, assignment, and delivery

Identification of companies, corporate registration numbers, contact persons, and authorized signatories. Clear description of the service's goals, limitations, milestones, client cooperation, and acceptance criteria. There is also a separate fillable Appendix A – Assignment Description.

Fees, VAT, and payment

Choose fixed price or ongoing compensation and specify any price ceiling. The template distinguishes between the compensation model, approved expenses, and VAT. For commercial debts, the Interest Act (1975:635) includes regulations on payment terms and late payment interest. According to Section 6, the statutory late payment interest usually corresponds to the reference rate plus eight percentage points, provided the conditions are met.

Changes, delivery control, and rectification

Appendix B helps parties document new work and the impact on price and schedule. The agreement describes delivery, inspection, notification of deviations, and a reasonable opportunity for rectification. Specific consequences of a serious breach of contract may need to be adapted to the importance of the assignment.

Confidentiality, data protection, and subcontractors

Practical clauses on information that may not be disclosed, permitted exceptions, and how subcontractors may be engaged. If the service provider processes personal data on behalf of the client as a data processor, the parties must establish a separate data processing agreement in accordance with Article 28 of the GDPR. This master template is not a complete data processing agreement. See the Swedish Authority for Privacy Protection (IMY) guidelines.

Copyright and usage rights

The agreement distinguishes between the supplier's existing tools, client materials, third-party licenses, and new deliverables. The standard text is based on a specified usage license. If the parties intend to transfer economic rights, the transfer must be described separately and adapted to the Copyright Act (1960:729).

Liability, term, and disputes

The template provides a starting point for a proportionate liability cap, a rectification period in case of material breach of contract, terms for termination, force majeure, handover, and Swedish general court jurisdiction. Excessively broad liability disclaimers may need to be adjusted or disregarded according to Section 36 of the Contracts Act.

How to use the template – step by step

1. Open the Swedish master template in Word and verify that both parties are acting as commercial entities.
2. Enter the parties' correct details and verify signatory authority.
3. Describe the service, goal, deliverables, and exceptions in Appendix A.
4. Choose ONE pricing model and specify payment terms, price excluding any VAT, and approved expenses.
5. Determine the end date, milestones, review period, and authorized personnel for change orders.
6. Decide on usage licenses, subcontractors, confidentiality, and personal data.
7. Adapt liability caps and procedures for termination or cancellation based on actual risks.
8. Delete unselected options and fill in or remove all placeholders within brackets.
9. Check all appendices and have authorized representatives sign the final version.
10. Store the signed PDF, working version, change orders, and delivery approvals securely.

Practical example – design assignment between companies

A company hires a design agency for three presentation templates. The parties specify which formats and language versions are included, the final delivery date, two rounds of included revisions, and a fixed fee of 12,000 SEK excluding applicable VAT. If the customer later wants additional templates, the addition is documented in Appendix B before work begins. This is an example of the agreement's function, not a standard price or a guaranteed legal result.

Common mistakes in service agreements

• The assignment lacks clear content, boundaries, or criteria for when the delivery is considered complete.
• Fixed price and ongoing hourly rate are left together without a clear choice.
• It is not stated who is authorized to approve new work or extra costs.
• It is unclear what rights the customer has to use or further develop delivered works.
• The parties assume that GDPR is automatically handled by a confidentiality clause.
• The agreement cites outdated legislation or an overly categorical guarantee of legal validity.

Frequently asked questions about service agreements

Are service agreements and consulting agreements the same thing?

They can overlap, but a consulting agreement is usually more specialized for advisory or expert-based assignments. This template has a broader B2B focus with a specific assignment and change order appendix.

Does the Consumer Services Act apply to services between companies?

Not directly like the standard Consumer Services Act. Certain principles may carry weight in legal assessments of other types of agreements, but the act's direct application and mandatory protections are tied to its own scope of application.

Can the parties sign digitally?

Standard service agreements do not normally require a specific paper format. However, identity, authorization, clear expression of intent, and documentation should always be verified. Special rules may apply to certain types of legal acts.

Is the price inclusive of VAT?

The examples in the new B2B template are formulated excluding any VAT. Whether and how value-added tax is to be charged must be assessed based on the service and the actual parties involved.

Is this template sufficient for GDPR?

No. When processing personal data as a processor, a specific Article 28 agreement and necessary instructions must be established in addition to the general service agreement.

Is an English version included?

Yes, the updated package includes a Service Agreement in English under Swedish law as well as an English user guide. The documents are not UK or US contracts.

Related agreements at Mallbutiken

• Consulting Agreement – Word/PDF for consulting and expert assignments.
• Non-Disclosure Agreement (NDA) when a separate and more detailed confidentiality regulation is needed.

Official legal basis

• Contracts Act (1915:218), especially Section 36.
• Interest Act (1975:635), especially sections 2a, 3–4, and 6.
• Consumer Services Act (1985:716), especially Section 1 regarding the scope of application.
• Copyright Act (1960:729).
• GDPR Article 28 – IMY.

Document version 2.0 / Edition 2027. Legal review October 9, 2026. General documentation support that may need to be adapted to circumstances and does not replace individual legal, tax, or industry-specific advice. No guarantee is provided for validity or suitability in any individual case.