Cleaning Company Complaint – Re-cleaning, Price Reduction and Invoice Check | Word/PDF/Excel

Are you dissatisfied with a cleaning company after home cleaning or move-out cleaning? This Swedish template package helps consumers complain about specific cleaning deficiencies, request re-cleaning, and document what the cleaning company actually did. You get separate letters for complaints, requests for remedial action, follow-ups, invoice queries, and a specified price reduction, if applicable – along with guides and an Excel register.

Quick answer: Describe which agreed cleaning tasks were deficient, document them with dated photographs, and contact the cleaning company in writing as soon as possible. The company should normally be given the opportunity to remedy the defect first. Reductions or refunds are not automatic, and RUT deductions must be handled separately according to the tax rules.

Who is the document package for?

It is for: A private customer who has booked home cleaning or move-out cleaning and can show the scope of the agreement and the identified deficiencies. It can be used when a cleaning company does not show up for an agreed re-cleaning, when an invoice does not match the order, or when the RUT deduction needs to be checked with the company.

It is not for: Cleaning companies that need a B2B agreement, general planning schedules, automatic appeals, pure disputes over tax deductions without cleaning services, rental deposit claims, or complaints about a moving company's transport. Private purchases and the specific circumstances determine legal applicability.

Exact files and formats

The Excel tool – nine tabs

START · Assignment · Deficiencies · Photo evidence · Complaints · Re-cleaning · Invoices RUT · Overview · READ ME. The tool contains empty customer registers, columns for evidence references, status fields, and automatic mathematical summaries. You record the discovery date and the actual complaint date separately. A date difference of four days is displayed as four calendar days, not as a legal decision on the complaint deadline.

Under Invoices RUT you can enter the invoice amount, the actually paid amount, the RUT amount on the invoice, the requested and approved price reduction, and the credit reference. Example: 170 SEK requested minus 110 SEK approved is displayed as an arithmetic difference of 60 SEK – not as a debt or automatic right to refund. Excel is macro-free and contains no fictional customer data.

How to use the templates – six steps

1. Get a quote, booking confirmation, and cleaning specification. Write down what was actually included in the service.
2. Photograph the concrete deficiencies as soon as you discover them, preferably both an overview and a close-up with the date.
3. Choose letter 01 for the initial complaint. State each agreed task that was not performed correctly and keep a copy of the sent copy.
4. Request appropriate and free re-cleaning with letter 02 and document the actually offered time. Use letter 03 if the correction is missing or does not help.
5. For invoice items and RUT questions, use letter 04. Keep invoice objections and tax deductions separate from the complaint itself.
6. Try letter 05 only when there is a basis and evidence for a price reduction or additional cost. Record requested, decided, and paid amounts separately.

What does Swedish law say?

According to the Consumer Services Act (1985:716), requirements for professional performance and what may be wrong with the service apply, among other things (Sections 4 and 9). The consumer may have the right to correction, price reduction, or other remedy in case of a defect, but the conditions differ (Sections 16–22). The complaint must be made within a reasonable time after the customer noticed or should have noticed the defect; a complaint within two months is always on time. For a regular cleaning service, a final deadline of three years after the completed assignment normally applies according to Section 17.

The Swedish Consumer Agency states that the cleaning company should normally be given the opportunity to remedy deficient cleaning tasks without extra cost first. Price reductions may be considered when correction has not occurred under the right conditions. The entire invoice may not be automatically withheld; according to Section 19, only as much as is needed as security for a concrete claim based on the defect may be withheld. Special provisions apply to delays.

A requested financial compensation must be based on proven damage or another legal basis, not standard amounts. Review by ARN may be possible if the company has rejected or not responded to a claim; check the current conditions, value limits, and application time at ARN.

RUT deduction – important for crediting and changed cleaning invoices

RUT is a tax deduction with its own conditions. A credit invoice, changed payment, or price adjustment after a complaint may affect which information the cleaning company or the customer needs to correct. According to the Swedish Tax Agency's guidance on the RUT deduction, the correction procedure varies depending on when payment, application, and declaration have occurred, among other things. The template package does not guarantee that a specified RUT amount will be refunded or credited. Always check with the cleaning company and, if necessary, the Swedish Tax Agency.

Related templates – how to choose the right one

To plan regular home cleaning, choose Cleaning Schedule and Home Cleaning Plan. For companies that want to agree on premises maintenance with other companies, there is Cleaning Agreement & Premises Maintenance B2B. For move-out property inspection and keys, see Move-out Inspection and Move-out Protocol. These products serve other functions than complaining about a purchased cleaning service.

Common questions about complaining about a cleaning company

Can I demand that the cleaning company cleans again without extra payment?

If the cleaning was performed incorrectly according to the agreement, you can normally first request that the company remedy the deficiency without extra cost, with the limitations that follow from Section 20 of the Consumer Services Act.

Can I get a price reduction for poor move-out cleaning?

There may be a right to a price reduction, but it is not automatic. Document the agreed scope, the actual defect, the cleaning company's opportunity for re-cleaning, and a reasonable calculation basis.

How quickly must I complain about the cleaning?

The complaint must be sent within a reasonable time after the defect was noticed or should have been noticed. A complaint within two months after discovery is always on time according to Section 17. Quick contact is particularly important with move-out cleaning.

Can I refrain from paying the entire cleaning invoice?

No, not automatically. Any withholding of payment must be limited to as much as is needed as security for a concrete defect claim according to Section 19.

What do I do if the cleaning company has reported the wrong RUT amount?

Request an invoice specification and information about the company's application or credit, and follow the Swedish Tax Agency's rules. Work letter 04 helps you request documentation but does not change the tax deduction itself.

Are the PDFs fillable?

No. The PDF files are searchable and printable. Edit information and text in the Word files, and use Excel for case follow-up.

Are the complaint letters translated into English?

No. Five work letters and a Swedish guide are in Swedish; only the separate English User Guide is in English and explains how the Swedish documents are used.

Official sources and transparency

Consumer Services Act (1985:716) – Swedish Parliament · Problems with a cleaning company or move-out cleaning – Swedish Consumer Agency · How the RUT deduction works – Swedish Tax Agency · Swedish Consumer Complaints Board.

Version 1.0 · AI-assisted legal source check 2026-11-07 · Sweden. No independent legal review, authority certification, or guarantee of a specific outcome. Digital ZIP delivery after separate file linking and publication. Adapt the documents to the agreement and the actual circumstances.