Call-off order under B2B framework agreement – Order, confirmation, delivery check & Excel | Word/PDF

Call-off order under framework agreement B2B – Word, PDF and Excel is a document package for Swedish companies that already have a framework agreement for recurring purchases and want to document each separate order, the supplier's confirmation and what was actually delivered. The package includes 7 editable Word files, 7 searchable PDF files and an Excel register with nine tabs.

Important distinction before purchase: The package assumes an existing valid framework agreement and is intended for private B2B purchases under Swedish law. It is not a framework agreement, a template for public procurement or a general solution for international purchases, consumer purchases, services or construction contracts. The framework agreement's own call-off, pricing and amendment provisions must always be checked.

When is a call-off order under a framework agreement suitable?

When two companies already have a valid framework agreement specifying the product range, price structure and contractual terms, but need to place and document a specific order. A call-off order specifies which framework agreement is used, which goods are ordered, the quantity, unit price, delivery time and invoice reference. How and when the order becomes binding depends on the call-off mechanism and other terms in the agreement in question.

File by file – content and format

Excel tool: call-off tracking

The workbook includes Overview, Call-off, Order lines, Confirmations, Deliveries, Changes, Non-conformances, Documents and Read me. When quantity and unit price are entered as valid numbers, a line total and an administrative order total excluding VAT are calculated. Negative or non-numeric amounts are flagged in the row. An empty row is left empty. Status values, the counterparty's approvals, receipt confirmation and quality control are recorded separately and manually.

How to go from call-off to completion

1. Check the framework agreement: correct version, authorization, product scope, price list and how call-offs should be made.
2. Fill in the call-off order: framework agreement ID, goods, quantity, amount, delivery and who is the purchaser.
3. Document the response: distinguish a pure call-off confirmation from rejection or a counter-proposal with deviating terms.
4. Record the delivery: what was actually received, visible errors and what has not yet been quality controlled.
5. Handle non-conformances: save notifications and evidence; assess any complaint rules and agreed penalties separately.

Legal prerequisites

The Contracts Act contains rules on, among other things, offers, acceptance and agency. The Sale of Goods Act applies to purchases of movable property within its scope; its provisions can be set aside by agreement and certain binding practice under Section 3. The rules on inspection and complaints in Sections 31–32 must be assessed for the actual purchase when the law is applicable. A status of "Confirmed" in Excel, a receipt signature or a unilaterally sent change request is not automatically evidence of a legally binding change or that quality requirements are finally approved.

Frequently asked questions about call-offs

Is a call-off order the same as a framework agreement?

No. The framework agreement regulates recurring business terms; the call-off order specifies a particular order according to the rules of that agreement. Purchase a framework agreement separately if one does not yet exist.

Must the supplier confirm each call-off?

It depends on the actual framework agreement and call-off procedure. The template provides a specific confirmation form and makes a distinction between an unchanged confirmation and a counter-proposal. It does not automatically determine when the agreement becomes binding.

Can a sent order be changed or canceled freely?

Not generally. The binding effect of the order, any right of amendment and any potential liability for compensation must be assessed against the framework agreement and applicable law. The amendment template documents the request and the response.

Is received delivery the same as approved goods?

No. The documents and Excel distinguish actual receipt from inspection and follow-up of errors. Any complaint needs to be communicated in the correct way and within the applicable time.

Do I get editable PDF files?

You get editable Word files (DOCX), searchable print PDFs and an editable Excel workbook (XLSX). The PDF versions are not marketed as interactive forms. The English guide does not mean that Swedish documents have been translated into English.

Related products

Do you need the main agreement yourself? See Mallbutik's framework agreement template for businesses. For general purchase orders and backorder management, there is Purchase orders and delivery tracking. See also the category Business agreements – templates.

Sources, jurisdiction and document version

For Swedish private B2B purchases. Official source material reviewed October 28, 2026: Contracts Act (1915:218), Sale of Goods Act (1990:931) and Verksamt on quotes and offers. Product version 1.0. Internal AI-assisted source control and technical document testing have been performed; no external legal review, certification or government approval is claimed.