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Process Mapping & Process Description – Process Map, RACI & Excel | Word/PDF
Process Mapping & Process Description – Process Map, RACI & Excel | Word/PDF
- File format
- DOCX, PDF, XLSX
- Document language
- Swedish main templates and Swedish guide English User Guide
- Number of files
- 7
Digital download. No physical product is shipped.
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About this template
Process mapping and process description in Word, PDF and Excel for Swedish companies and organizations that want to document a workflow, allocate responsibilities and monitor improvements. The package contains editable Swedish templates, printable searchable PDF versions and an Excel work register. It is a tool for internal process work, not a certificate of ISO certification or legal compliance.
When is the template package suitable?
Use the package when an existing or planned work process needs to be described in a consistent way: what steps are involved, what handovers exist, who makes decisions, what controls are performed and how improvements are documented? It can be used in administration, quality, service, procurement and other workflows. For formal certification audits, specific occupational health and safety risk assessments and data protection impact assessments, additional documentation may be required.
01. Package contents
15 customer files in a ZIP: seven separate Word documents, the same seven documents as searchable PDF files and an Excel workbook. The seven documents include a Swedish user guide and an English User Guide. The PDF files are intended for reading and printing; they are not guaranteed to be interactively fillable.
02. What the files contain
Main template for process description, flow and handover documentation, RACI responsibility matrix, control and risk notes, KPI and improvement plan and user guides. Excel contains nine tabs with registration, status fields and a summary dashboard. Registered controls and actions are administrative tasks and not legal approvals.
File by file – document function
| Document | What it is used for | Format/language |
|---|---|---|
| Process description | Describes purpose, scope, start/end, inputs, outputs and approval | DOCX + searchable PDF · Swedish |
| Process flow & handover | Steps, decision points, responsibilities and handovers | DOCX + searchable PDF · Swedish |
| Responsibility matrix (RACI) | Visualizes who performs, is responsible, is consulted and is informed | DOCX + searchable PDF · Swedish |
| Controls & risk notes | Identifies control points and the need for a separate risk assessment | DOCX + searchable PDF · Swedish |
| KPI & improvement plan | Plans follow-up, improvements and decisions | DOCX + searchable PDF · Swedish |
| Swedish user guide | Practical completion, limitations and control before finalization | DOCX + searchable PDF · Swedish |
| English User Guide | English instructions for the Swedish templates | DOCX + searchable PDF · English |
| Process register in Excel | Register, steps, responsibilities, controls, metrics, actions, change log and dashboard | XLSX · Swedish |
Excel register for process follow-up
The included Excel workbook has the tabs Dashboard, Read me, Process register, Flow steps, Responsibility, Control points, Metrics, Actions and Change log. The user registers processes and work steps, responsibilities, controls and improvements. The dashboard summarizes certain quantities and statuses using formulas. It does not determine whether a process is safe, legal or certified, and no macros are required.
How to use the templates
- Select and define the process – specify start, end, process owner and affected roles.
- Fill in flow steps and critical handovers before responsibilities are allocated.
- Supplement with a clear RACI matrix, controls and relevant metrics.
- Document actions, specify who makes decisions and check what has actually been completed.
- Let the authorized person review, adapt and approve the documents to be used in the organization.
Legal limitations and important decisions
Occupational health and safety: For planned organizational changes, the employer shall, according to the Swedish Work Environment Authority's AFS 2023:1, Section 11, investigate and assess risks of ill health and accidents, with written documentation. This general process template is not in itself a complete occupational health and safety risk assessment. Read AFS 2023:1 from the Swedish Work Environment Authority.
Personal data: Normally write roles and process ID instead of more personal data than is necessary. See IMY on basic principles. Adapt access and storage to the organization's actual requirements.
Frequently asked questions
What is a process description?
A process description shows how work goes from a defined starting point to a result, with steps, roles and handovers. The template helps to collect this in a consistent document.
Can I fill in the files myself?
Yes. The Word documents can be edited in compatible word processing software and the Excel register in compatible spreadsheet software. The PDF files are searchable printed versions, not guaranteed fillable forms.
Does it include a certified ISO 9001 process?
No. The templates can be used as a work tool in quality work, but do not imply certification or that a management system meets all requirements in a standard.
Is the English guide an English version of all templates?
No. The main documents are Swedish. English User Guide explains the use of the Swedish templates and does not imply adaptation to foreign law.
Is the package sufficient for reorganization?
Not always. The planned change may require a separate occupational health and safety risk assessment, information and other measures. The template can describe workflows but does not replace these obligations.
Related documents
For follow-up of management systems, there are also templates for internal audit and for quality controls quality plan and control program. Check that the document type suits the current need.
Sources, delivery and version
Product version: 1.0. Source control: 29 October 2026, AI-assisted review of the linked official sources. No external legal review or certification is claimed. Delivery: digital ZIP with Word (DOCX), searchable PDF files and Excel (XLSX) after a correctly completed purchase and connected digital delivery.
