Platform Work 2026/2027 – Algorithmic Management, Deactivation & Reconsideration | Word/PDF/Excel

Does your delivery, taxi, task, or service platform use automated ratings, rankings, or account suspensions? This Swedish specialist package helps digital work platforms prepare for EU Platform Directive (EU) 2024/2831: identify relevant automated systems, document human decisions before intrusive account or contract actions, provide intelligible reasons, and handle requests for review with traceable evidence.

Product scope: Readiness and work documents for digital work platforms that organize paid work. Not a general AI policy, a general marketplace template, or a decision on whether all gig workers are employees. GDPR may already entail separate obligations. The Swedish bill is not enacted law as of 9 November 2026.

Which businesses may benefit from the package?

Examples include digital work platforms that facilitate and organize paid deliveries, transport, or other tasks and use systems that affect task allocation, payment, ratings, monitoring, or account access. If you only operate an advertising website or a standard webshop, the legal definition must be checked before using the material.

Five operational documents

1. Platform test and system inventory: determine the business model, recipient, paid work, and how automated functions affect the performer.
2. Monitoring, information, and DPIA: describe personal data, purpose, system logic, data minimization, individual information, and risk assessment under Article 7 and GDPR.
3. Human suspension decision: separate system suggestions from human decisions, record conflicting facts, less intrusive alternatives, and written reasons.
4. Request for review and response: document the actual receipt date, responsible contact person, independent review, and an intelligible, reasoned response.
5. Risk assessment and action plan: follow up on discrimination risks, systematic decisions, working environment, worker representative participation, and corrective actions.

Important: The EU Directive is not yet a completed Swedish law

Directive (EU) 2024/2831 was adopted in 2024 and must be implemented by Member States by 2 December 2026 at the latest. The Swedish investigation SOU 2026:3 proposes a new law on platform work. The consultation process is documented, but according to the official case status checked on 9 November 2026, there was still no verified enacted Swedish law. Therefore, this is a readiness package for implementation. Before it is used as a legally guided routine, the current Swedish decision, collective agreement, and other applicable regulations must be checked.

What do human decisions and review entail?

Article 10.5: Certain decisions to restrict, suspend, or terminate an account or contractual relationship, or a comparable intrusive decision, must be made by a human. An automatic risk signal or system recommendation may therefore not be the sole final decision step.

Article 11.1: A person performing platform work shall receive a written justification without undue delay for certain intrusive decisions supported or made by automated systems, no later than when the decision takes effect.

Article 11.2: A sufficiently precise, written, reasoned response to a request for review shall be provided without undue delay, no later than two weeks after the request was received.

Article 11.3: For decisions that infringe on rights, a separate rectification assessment applies, with a maximum of two weeks from the original decision or suitable compensation where rectification is not possible. These two different start dates must not be confused.

Exception Article 11.5: Article 11 does not apply to persons who perform platform work and are also business users under Regulation (EU) 2019/1150. Assess this separately; the exception must not be confused with the idea that all self-employed persons are automatically exempt.

The Excel tool – nine tabs

Overview, Platform Test, System Register, Data Protection, Human Decisions, Review, Information, Actions, and Sources. There are status selections, a formula-based overview, an indicator for incomplete decision basis, and a calculation of the indicative 14-day deadline from the registered receipt date. Test values are not saved in the customer file. The date result determines neither legal validity nor whether an actual human decision was sufficiently independent.

How this product differs from an AI policy

A general AI policy for businesses regulates the use of AI at a high level. This package focuses on a specific sequence of events: a work platform has monitoring or decision support and actually needs to document account action, human review, justification, objection, and any rectifications. AI Governance may be a complement if the AI Act is applicable.

Frequently Asked Questions

Does this apply to every company that uses AI at work?

No. The rules are linked to the definition of a digital work platform and platform work. Regular employers should assess GDPR, employment law, and the AI Act separately, if applicable.

Can the platform let an algorithm automatically shut down an account?

Article 10.5 assumes that certain particularly intrusive decisions must be made by a human. Check the final Swedish implementation law and applicable other law before practical application.

Must the review response be provided within two weeks?

That is the absolute deadline specified in Article 11.2 of the Directive, calculated from receipt, and the response must also be provided without undue delay. The Swedish implementation and circumstances must always be verified.

Are all documents in English?

No. Five work templates and Excel are in Swedish, with Swedish and English user guides. The PDF files are searchable and printable but are not interactive fillable forms.

Are the templates legally approved?

No. They are based on AI-assisted internal source review of the EU Directive, the Swedish investigation, and GDPR, conducted on 9 November 2026. No independent legal or regulatory review has been carried out. They provide documentation support, not a guarantee of compliance.

Version and delivery

Edition 1.0, 9 November 2026. Seven Word files, seven corresponding PDF files, and one Excel workbook. Delivery is a digital ZIP when the product is later activated and the ZIP is linked to the download app. No physical product and no automatic reporting or integration is included.