DPP service provider 2026/2027 – SLA, backup and exit | Word/PDF/Excel

How do you ensure access to a digital product passport when an external service provider stores or manages DPP data? This focused document package helps Swedish manufacturers, importers, and responsible product data/procurement functions negotiate a DPP service provider agreement, establish measurable SLAs, control backups, and document exit procedures if a party ceases operations.

Quick facts: 15 files – seven editable DOCX files, seven corresponding searchable PDFs, and one XLSX register with nine tabs. Five Swedish working templates, a Swedish guide, and an English user guide explaining the Swedish working templates. Price: SEK 79. Digital ZIP file intended for download when the product's delivery function is activated later.

When is the package suitable?

Example: A company hires a third-party provider to back up or make digital product passports available. The company wants to be able to show which passports are included, who can change which data, that passports can be read even after a change of provider, and that recovery has actually been tested.

Not suitable on its own: as a complete product group-specific DPP data model, register integration, technical hosting, ready-made EU declaration, accredited DPP certificate, or replacement for a separate GDPR personal data processor annex when required.

Each document and format

Excel with nine tabs

Overview, Services, Passport Register, SLA Checks, Backups, Access, Incidents, Actions, and Read Me. The workbook contains status selections and calculation formulas for the number of registered services, active passport entries, failed SLA and backup tests, open access issues, incidents, actions, and incomplete exit plans. The calculations have been tested with synthetic sample data, and the test entries have been removed from the customer file.

Note: Zero failed tests can also mean that nothing has been tested. Excel does not determine legal compliance and is not an automated DPP check.

Workflow from agreement to verification

1. Identify the relevant product group, actor, and sector-specific/delegated DPP rules.
2. Determine whether the provider should store a backup, operate the main service, manage updates, or act in the DPP register.
3. Fill in the contract annex and permission/data matrices with actual parties and responsibilities.
4. Negotiate measurable service targets; supplement with risk-based backup, monitoring, and incident escalation.
5. Verify access to passport data and rights for affected actors, including during decommissioning or bankruptcy.
6. Test export, independent recovery, version chain, and handover.
7. Record remaining non-conformities, decide on actions, and sign the actual agreements.

Legal basis: what does EU law require?

Regulation (EU) 2024/1781 (ESPR) defines a DPP service provider in Article 2.32. According to Article 10.4, economic operators must, where relevant when products are placed on the market, make a backup of the product passport available through a service provider. Article 11 covers, among other things, interoperability, access rights, data integrity, security, and ensuring that the passport remains available during the period resulting from applicable legislation, even in the event of insolvency or cessation of operations.

The rules do not apply generally with the same content and dates to all products. Article 9 refers to product group-specific delegated acts, which establish, among other things, data content, permission levels, and the availability period. Separate DPP rules apply to certain products, such as batteries. New specific rules for DPP service providers may be added; always check the legal status before use.

Implementing Regulation (EU) 2026/1778 governs the EU's DPP register, including actor control, registration, and register data. The register is not the same as the complete external storage of product passports. A register ID does not prove that the passport content can actually be recovered.

ESPR Article 11 also contains a limitation on how a DPP service provider may sell, reuse, or process DPP data beyond the service, unless a specific agreement has been concluded. Personal data processing is assessed separately under GDPR. A separate personal data processor agreement under Article 28 is only relevant when the roles and processing actually involve a processor relationship.

SLA values such as availability in percent, RTO, RPO, and test frequency are agreed fields and not purported general EU minimum levels. The product group and the actual risks of the contracting parties determine what must be filled in.

Difference from related Mallbutiken products

ESPR & Digital Product Passport Readiness refers to broader readiness. DPP change control refers to the traceable change of the product data itself. This package refers to the contractual relationship with the service provider and the operational SLA, backup, exit, and evidence of control.

Frequently Asked Questions

Is the agreement mandatory for all products already in 2026?

No. First, you must determine whether and when DPP requirements apply to the relevant product group and what service is needed.

Is there a fixed EU level of 99.9 percent uptime?

Not as a general level in these basic provisions. The parties should choose and agree on suitable service targets based on actual legislation, product requirements, and risk.

Is registration in the EU DPP register the same as an approved backup?

No. The register and the actual DPP data storage must be kept separate and tested separately.

Does GDPR automatically apply to every DPP provider?

No. Assess whether personal data exists, who is responsible, and whether the provider is a personal data processor.

Can the Excel register determine if our provider meets the requirements of the law?

No. It only compiles the statuses that you yourselves have registered; legal and technical assessment is required.

Are the PDF files interactively fillable?

No. The PDF files are searchable and printable references; edit the DOCX and XLSX.

Are English contract templates included?

No. Five working templates and Excel are in Swedish. The accompanying English guide explains their use.

Version, sources, and transparency

Version 1.0, source review November 12, 2026. Primary sources: ESPR, DPP register 2026/1778, European Commission DPP overview, and GDPR.

The materials are AI-assisted in design and source-checked. They are not externally legally reviewed, approved by authorities, or certified. Actual legal applicability, regulatory versions, contracting party responsibilities, and technical systems need to be verified by competent responsible parties before agreements are concluded. The product draft is not sold or distributed automatically before publication and a separate download link.