Invoice Dispute – Business (B2B) | English Word/PDF + Swedish reference + guide

Invoice Dispute – Business (B2B) is an English-first template package governed by Swedish law for companies that need to object to an invoice or other commercial payment claim. The package includes an English Word/PDF template, a Swedish reference version and detailed user guides in both languages.

What is included?

Invoice Dispute – Business English Word	Editable primary B2B objection template under Swedish law.
Invoice Dispute – Business English PDF	Print-ready version.
English user guide – Word + PDF	Step-by-step B2B guidance covering contract review, interest, collection and Kronofogden.
Svensk referensmall – Word + PDF	Swedish reference version for bilingual companies and advisers.
Svensk referensguide – Word + PDF	Swedish guidance corresponding to the English package.

When is the template suitable?

The package can be used where a business disputes all or part of an invoice because, for example:

• no valid order or agreement exists,
• the invoice differs from the contract, quotation, PO or agreed price list,
• goods or services were not delivered or performed as agreed,
• goods are defective or non-conforming and a complaint has been made,
• quantity, hours, unit price, VAT, rebate or another calculation is incorrect,
• the invoice is a duplicate or has already been paid,
• a credit note, return, price reduction or other agreed adjustment is missing,
• the company relies on a counterclaim or set-off, subject to the applicable legal requirements,
• interest, collection costs or late-payment compensation are disputed.

A dispute does not automatically invalidate the invoice

A written objection documents the debtor company's position and the factual and contractual basis for the objection. It does not itself determine whether the creditor's claim is legally valid. If the parties cannot agree, the dispute may need to be determined by a court or, where agreed, through arbitration.

Full or partial objection

The template separates the total invoiced amount, the disputed amount and any undisputed amount. If only part of the invoice is disputed, the company should consider handling the undisputed part in accordance with the contract while clearly reserving its position regarding the remainder.

Goods, services and the contract chain

For B2B sales of movable goods, the Sale of Goods Act can apply unless the agreement provides otherwise. The Act gives the buyer remedies for delay and defects and may permit the buyer to withhold a corresponding part of the payment. Because the Act is non-mandatory, the agreed terms, acceptance procedure, complaint periods and liability clauses must always be checked first.

For B2B services there is no single general Swedish statute equivalent to the Consumer Services Act. Contracts, industry terms and general contract-law principles therefore often carry greater weight.

30-day B2B payment rule

The Swedish Interest Act contains special commercial-payment rules. A claim for payment for goods or services between businesses is due no later than 30 days after the creditor has demanded payment unless the creditor expressly approved a longer payment period. This rule concerns when payment may be required; it does not prevent a debtor from disputing a claim that is contractually or factually incorrect.

Default interest

If a due date was fixed in advance, statutory default interest can normally run from that date. Where the statutory rate applies, it is the current reference rate plus eight percentage points. Contractual interest provisions may affect the result and should be reviewed separately.

SEK 450 late-payment compensation

Where the statutory conditions are met in a commercial claim for goods or services, a business creditor may also be entitled to SEK 450 in late-payment compensation. If that compensation applies, separate reminder and collection-cost compensation is generally recoverable only to the extent that the combined compensation exceeds SEK 450. The new template therefore has a separate option for disputing additional charges rather than treating them as automatically valid.

Debt collection and current FI rules

If the claim is sent to debt collection, do not ignore the new demand. Send the objection to the collection company as well and attach the earlier dispute and relevant supporting material. Finansinspektionen's regulations and general guidance FFFS 2025:2 have applied since 1 July 2025. Where a debtor has a factually grounded objection, the collection company should investigate the matter, obtain the creditor's position and inform the debtor of the result.

Set-off and counterclaims

The template contains an option to state that a counterclaim or set-off is relied upon, but this should only be used after verifying that the legal and contractual conditions for set-off are actually met. Complex or substantial counterclaims should normally be reviewed by legal counsel.

Limitation

The general Swedish limitation period is normally ten years for ordinary B2B claims, but limitation can be interrupted and special rules may apply. Do not state that a claim is time-barred without checking the full payment and correspondence history.

Dispute-resolution clauses

Check whether the agreement directs disputes to an ordinary Swedish court or to arbitration. Arbitration may involve substantial costs and can materially affect strategy. International contracts can also contain foreign governing-law or jurisdiction clauses that change the analysis.

English + Swedish in one package

The English document is the primary version in this product. The Swedish version is included as a reference for Swedish counterparties, boards, accounting functions and advisers. This is an English-language version governed by Swedish law, not a UK, US or other foreign-law invoice-dispute template.

Prefer a Swedish-first package? See Bestridande av faktura – Företag →

Detailed user guides included

The guides explain the contract chain, partial objections, B2B payment terms, default interest, late-payment compensation, current debt-collection rules, Kronofogden, set-off, limitation, arbitration and when legal advice should be obtained.

File formats and delivery

Formats: DOCX, PDF and ZIP.
Languages: English and Swedish.
Number of files: 8.
Delivery: digital download. No physical product is shipped.

Frequently asked questions

Does disputing an invoice automatically make it invalid?

No. It documents that the company rejects all or part of the claim and why. The underlying contractual dispute still has to be resolved between the parties or ultimately determined through the agreed dispute-resolution process.

Does Swedish consumer law apply between two companies?

Normally not. B2B disputes are primarily governed by the agreement, applicable commercial legislation and general contract-law principles.

Can we dispute only part of the invoice?

Yes. Clearly identify the disputed amount and the basis for the objection. Any undisputed part should be handled separately under the contract.

What if the invoice has gone to debt collection?

Object to the collection company as well and attach the earlier objection. A factually grounded dispute should be investigated under current debt-collection practice.

What if Kronofogden contacts the company?

Respond directly within the time stated in the notice. A prior objection to the supplier or collection company does not replace an objection to Kronofogden.

This package is a general documentation aid under Swedish law and does not replace individual legal advice. High-value claims, arbitration, set-off, international contracts or pending proceedings may require professional review.